Symantec Software Pvt Ltd ( Technical Team leader)
鈥� Handling team of 16 members.
鈥� Creating workload reports of team |Schedule work for Engineers | Set Plan of Action | Proactive calls with customers | Giving workarounds on Non supported products.
鈥� Manage Aged cases and reduce backlogs | CSAT is the main factor
鈥� Ability to handle irate customers.
鈥� Backup and disaster recovery issues for Vmware, Oracle, sql, Linux, Deduplication..
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