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2011 Hostec Branding Document (External) V3
- 2. 2 Ian & Ramans welcome The Hostec Story Vision, Purpose & Role Our Values Our Personality Hostec Blueprint Our Clients 2011 Figures Team Profiles Learning Solutions Talent Solutions contents
- 3. 3 Welcome Team Hostec, The pages that follow are meant to act as a guide for all of us to understand Hostec; our values, our beliefs, our goals - our world. Today we enjoy an integral position as one of Australias most successful and high profile hospitality service companies. A fundamental part of our success is our constant engagement with the industries we work in while simultaneously expanding into new industries and regions. We look forward to continuing this growth in 2011 and beyond! We have been in the business of professional development, education and training for 13 years and have been able to maintain a strong market position through our unique offerings in both our key operational areas; Talent Solutions and Learning Solutions. It is our passion, spirit and knowledge that has helped us grow so fast but we believe our connectivity and relationships are what will take us to the next level. Our business has three levels of connecting with our customers; Transactional, Partner, and Strategic. We often use the term joining the dots where our long standing client base has evolved from strong relationships formed based on the ability to deliver in any service like the first job assignment, the way weve handled the roll-out of a traineeship program in one hotel or simply attending one short course. The dots continue to connect within these organizations to grow from a good relationship to a strategic partnership. Everyone in Hostec needs to remember that every touch point a customer has with a Hostec team member reflects who we are as a company. What is exciting about where we are today is the fact that we have such a great team of people to continue to take what we do to the next level for our clients. To be connected starts internally, our teamwork will lead to brilliance. We look forward to working with you this year to achieve your goals. Our goal is to maximize our ability to be Connected. - Ian and Raman 2011Connected
- 4. 4 Connected
- 5. 5 We share brilliance Our robust relationships enable us to learn and grow through collaboration and a strong teamwork ethic. As an international company, we recognize the importance of staying connected and leveraging from our partners expertise and specialized knowledge.
- 6. 6 The Story It all started back in 1997 in a house in suburban Sydney, Ian and Raman, both in their early twenties had been asked by the principal of ICHM (the college they both had attended) to help find internships in Sydney hotels for 30 students. And they did. Hostec was born. After that, there was no stopping them. Through their unflinching dedication and to realise their lofty ambitions, Ian and Raman built up a solid reputation for Hostec in the Australian hospitality industry as a serious player in the business of recruitment. Hostec then expanded into the hospitality education business with the opening of the International Academy which continues to deliver Hospitality and more recently Business courses to students from across the world. Hostec now delivers a wide range of people solutions to leading companies worldwide ranging from executive recruitment through to bespoke learning solutions. Over the years, Hostec continued to grow exponentially, moving into offices in Sydneys infamous Kings Cross, then Clarence Street and now the prestigious York Street right in the CBD. To achieve our goal of being the best in our business, and to keep up with the demand for our services in Australia and beyond, Hostec opened offices in Brisbane, Melbourne, London and in January this year Singapore. The company also grew from being a two man team in 1997 to employing over 80 full time staff in 2010. With continued growth at this rate, Hostec is well on its way to meeting its objective of being the number one provider of education and human resource services in Australia by 2013, all of Asia by 2015 and a global leader by 2020.
- 7. 7 Vision To be the leader in education and human resource services to the service industry Purpose Better solutions with better people Role Identify, develop and retain talent to strengthen and improve the industries we work across
- 8. 8 We believe that dedication towards self-improvement is vital in achieving ongoing success and performance. Hostec combines ambition and professionalism with an ongoing push towards personal growth and evolution, delivering premium and personalized results for both our clients and our candidates. Good manners are just a ticket of entry within the highly competitive fields we work in. We actively promote hospitality, friendliness and fun above and beyond industry expectations. We value our relationships and understand the importance of possessing an innate ability to provide a gracious and responsive approach to service on all occasions. Our robust relationships enable us to learn and grow through collaboration and a strong teamwork ethic. As an international company, we recognize the importance of staying connected and leveraging from our partners expertise and specialized knowledge. Drive To be driven is to be passionate. Hospitality We live and breath it We drive success We share brilliance Connected
- 9. 9 OurValues As expert professionals, our experience allows us to swiftly identify opportunities that offer direct improvement in business prosperity and/ or personal development. Our knowledge stems from a thorough understanding of the industries in which we operate, as well as an extensive and in-depth interviewing and research process. We apply innovation and strategic thinking to every task big or small. Knowledge We make it our business to know and understand our clients business. Mutual trust and loyalty is deeply entrenched within all of our business relationships. Dedicated and committed to building relationships that last, we believe that new opportunities often arise from old or pre- existing relationships. Reliable and consistent education and planning allow us to maintain our leading market position. IntegrityWere in it for the long haul
- 10. 10 Our Personality Hostec is Hospitality. Vibrant Un que Progressive We are creative and flexible in our approach Impeccable presentation and good manners are key to continual success WorldlyWe have no boundaries Our passion is always present i Progress is the only way forward CARING Were in the business of people Were interested and we care SharpPresentationisvitalinourindustries
- 11. 11 hostecblueprint 1. Purpose Better solutions with better people Role Identify, develop and retain talent to strengthen and improve the industries we work across 2. Positioning statement People are our business. Service is our passion. At Hostec our holistic approach to peoples career paths ensures a business dedicated to the development of better people for our clients and our industry. Passion is the driving force of success Spirit and good character come from within Two minds are always better than one Knowledge is power Theres simply no such thing as a quick fix Worldly | Caring | Vibrant Unique | Sharp | Progressive Finding the right person means more than just finding the right skills and talents - at Hostec we seek long term relationships. By ensuring that personalities are compatible with company culture, we ensure better success for your business as well as their career. We know people. We know the industry. Drive: Self improvement, performance, ambition, results, passion Hospitality: Friendliness, Fun, Responsive, Service, Spirit Connected: Brilliance, Relationships, Teamwork, International, Partnership Knowledge: Expertise, Experience, Development, Innovation, Strategic thinking Integrity: Trust, Loyalty, Commitment, Reliable, Consistent 4. Brand essence Better People 5. core values & Attributes 6. Our beliefs 3. Customer value proposition 7. Our personality
- 12. 12 A selection of our partners & clients
- 13. 13 2011The year in figures
- 14. 14 Figures 1992Total current Hostec trainees = 135The number of companies for which we provide traineeships 1483 or 74.5% of the total are located in NSW Queensland has 176 or 8.8% of the total Victoria has 138 or 6.9% of the total 2.1% The number of trainees in SA also the number of trainees in NT42 trainees 38 52 The number of trainees currently in WA Trainees currently study in ACT 987or 49.5% of the trainees are studying a Certificate III in Hospitality while the rest are studying; Certificate IV in Hospitality Certificate IV in Frontline Management Diploma of Management Certificate II in Hospitality Certificate III in Asset Maintenance (Cleaning Operations) Certificate IV in Business Certificate III in Hospitality (Operations) Certificate IV in Hospitality (Supervision) Certificate III in Transport & Logistics (Warehousing & Storage) Certificate III in Customer Contact Certificate IV in Business (Frontline Management) Certificate III in Frontline Management Certificate II in Hospitality (Operations) Certificate III in Transport & Logistics (Road Transport) Certificate III in Transport & Distribution (Warehousing) Certificate III in Business Administration 292 214 118 85 81 67 54 21 13 12 11 7 The remaining 10 study Our TraineEship
- 15. 15 The Top 10 323 Trainees AHS Hospitality SSDS 261 Trainees 99 Trainees Laundy Hotels 136 Trainees Toga Hospitality Hilton AMF Merivale BHG Iris Mirvac Hotels & Resorts 102 Trainees 44 Trainees 41 Trainees 61 Trainees 45 Trainees 76 Trainees 93 Trainees
- 16. 16 Service INDUSTRY $200,000,000,000$200 Billion annual sales by the industry 70%of Australias economic activity The service industry encompasses: Tourism, hospitality and retail The media and entertainment industries Banking, insurance and finance 12% of Australias workforce is employed by the retail industry 41% 15%16% of the industry was made up by food retail made up by hospitality and services made up by household goods retail $33 Billion or 3.9% of Australias GDP was contributed by the Tourism & Hospitality industry which will employ 1,302,000 people by 2019 432,000new hotel rooms built globally in 2010 3.5 Million in Australia work in the leisure or entertainment industry although entertainment & cultural venues attracted only 4%of the population in 2010
- 17. 17 Ian is the co-founder and Chief Executive Officer of Hostec International. Born in country South Australia, Ian initiated a career in the international hotel industry and was an inaugural graduate of the Swiss Hotel Associations International College of Hotel Management in Adelaide. Following his graduation from hotel school Ian pursued a Corporate Management Traineeship with Hyatt International. Having completed international stints with luxury hotels in Paris and Toronto, his early career focused on Food & Beverage & Rooms Division operations. In 1997, in conjunction with fellow Hotel Management school graduate, Raman Nambiar, Ian changed direction from his hotel career to pursue his own business interests and shortly thereafter, Hostec was born. Ians primary focus, in addition to the leadership of the company and driving growth, lies in ensuring Hostec acts as the strategic link between our clients and their employees. Ian continues to operate in a hands on capacity, concentrating his efforts on driving innovation to take Hostec to the next level. Ian Wilson | CEO Raman Nambiar | ManaGing Director Raman is a co-founder of Hostec International. Having worked throughout both the Rooms Division and Food and Beverage sectors for Landmark Hotels, The Regent and Four Seasons, Raman is au fait with five star hotels both in Australia and internationally. Raman holds both a Bachelor of Applied Science (Computer Studies) and Bachelor of Business (Marketing) from the University of South Australia and was an inaugural graduate of the Swiss Hotel Associations, International College of Hotel Management. He is responsible for securing both federal and state funding, maintaining close relationships with relevant government departments while continuously looking for opportunities to expand our learning solutions into new regions. Raman oversees our transnational education programs and is heavily involved our innovations in learning through the use of on-line technology. Justin Wibrow | General Manager - Learning & Development After a career in Food and Beverage Management and Operations with Hyatt and Oberoi, Justin lectured Hotel Management over a 6 year period both in Australia at ACTH Management and in Indonesia for Universitas Pelita Harapin. Establishing a hotel operational and training consultancy firm in 1998, over a 10 year period Justin was engaged with numerous Hotel and hospitality groups and by Australian, Indonesian and Chinese Governments to drive learning implementation for the Hospitality industry in collaboration with agencies such as AusAID whilst also providing advice to a number of leading Registered Training Organisations nationally. Prior to joining Hostec in 2010 Justin developed and implemented a total learning solution for the Melbourne Convention and Exhibition Centre. He holds a Masters of Education from RMIT University Melbourne underpinned by undergraduate studies in Hotel Management and Business. Justin is responsible for the strategic development and general management of Hostec Learning and Developments innovation, delivery and administration teams as well as personally spearheading innovative learning solutions to clients. Theteam
- 18. 18 Kerry Healy | General Manager - Asia Kerry has recently been appointed General Manger, Asia and is spearheading our new office in Singapore focussing on increasing our activity in Asia. She specialises in our Senior Executive and Sales & Marketing opportunities. Kerry was born in the United Kingdom and raised in Australia. She pursued a career in Hospitality, graduating from the prestigious The Hotel School in Sydney before embarking upon a career in Rooms Division before making the transition to Sales & Marketing several years later. Kerry spent five years with The Ritz-Carlton in Rooms Division and Sales, and has since had the opportunity to work with Hyatt International and Accor across three continents, Australia, Europe and the Middle East. Kerry took on board a role with Accor in London with their International Sales division before moving to the Middle East where she managed international markets from the GCC. Kerry has previously represented Hostec in the Middle East as our marketing representative, prior to returning to Australia in the capacity of Senior Executive Consultant. Tony Murphy | STate Manager - Victoria Having begun his career as Rooms Division Manager at Christmas Island Resort and Casino, Tony coupled his love for hospitality with his passion for recruitment by becoming a consultant for Hotel staff, a provider of casual and permanent staff to five star international hotels, resorts and catering companies nationwide. Tonys natural talent and likeable persona saw him quickly advance to senior levels at a total of six recruitment agencies over his career. Tony spent many of his years as a management partner with Lincoln Murphy Recruitment, a boutique hospitality search firm; and more recently the HR Consultant, specialising in Recruitment, for Mirvac Hotels and Resorts. Tony joined Hostec in 2010 as Hostecs State Manager Victoria. He brings with him over 29 years of experience in the hospitality and recruitment industries and a vast network of industry contacts. Andrew Morley | Executive Search Manager Andrew joined Hostec in 2005 and leads the Executive Search team. With a formidable 15 year Executive Search career founded upon a decade of senior management experience in Hospitality, Tourism and Leisure has afforded Andrew a profound understanding of candidate search and client service needs. Following the completion of a Diploma in Hotel Management in his native United Kingdom, his management career climbed rapidly with both De Vere Hotels and Forte Hotels in Europe along with senior project roles within major catering organisations. Moving into recruitment with Adair International and Portfolio International in London as an Executive Consultant, Andrew worked on senior assignments globally before relocating to Sydney for Adair and later the HRC Group to front the executive recruitment team, before progressing to similar roles with Staff & Executives Resources Group and then Rickard Stanhope, prior to joining Hostec International.
- 19. 19 Angus Muffet | Relationship manager Angus has been with Hostec for over two years and as relationship manager, he works with a broad range of Hostecs clientele nationally. Angus has a passion for the hospitality industry and an inspirational leadership style. He has spent the majority of his 10 year career with Mirvac Hotels and Resorts primarily at Quay Grand Suites Sydney, Mirvacs flag ship hotel. In 2007 Angus was awarded the Front Office Employee of the Year at the HM Awards and has completed Certificates in Hospitality Operations and Front Line Management. With a strong operational background in both Rooms Division and Food and Beverage balanced with years of holding managerial positions in hotels, Angus brings a wealth of knowledge and understanding of the hospitality industry. Angus role is to be the link between our clients and our suite of services with an emphasis on maintaining an ongoing, mutually beneficial relationship with the industry. darren foster | senior relationship Manager As Senior Relationship Manager for Hostec, Darren brings a wealth of experience and knowledge from HR, Hospitality and Management sectors. Darren holds a Bachelor of Hotel Management/Human Resources and has over ten years experience in the five star international hotel sector. The majority of his hotel career was forged with Starwood Hotels and Resorts namely Sheraton Mirage Gold Coast and The Westin Sydney. Darren has held several management positions over his career with the most critical appointment being Banquet Operations Manager at the highly awarded The Westin Sydney. With a keen interest in Human Resources he accepted a transfer out of operations and in to the Human Resources Department in a generalist role before transferring back into Banquet Operations Management at The Westin Sydney. Darren has been with Hostec for over 5 years and his role with Hostec is instrumental in creating a positive outcome for both our clients and trainees, thus ensuring our renowned holistic approach to the career paths and development of better people for our clients and our industry. Susan Draper | Senior Relationship Manager - Queensland Susan has held many senior positions in HR and Learning and Development throughout out her career. Over the past 20 years she has worked in all aspects of the hospitality and tourism industry from a hands on to a management perspective. Her specialist areas are HR and L&D, with a strong focus on Leadership Development. Susan also has a very successful Executive and Leadership Coaching business and has supported many businesses and individual clients through a range of HR, Training and Coaching services. Hostec is proud to have Susan join us as a Senior Relationship Manager, Qld and will be responsible for building strong foundations with all our clients in areas of traineeships and bespoke programs.
- 20. 20 James Lea | UK & European Specialist James joined Hostec with extensive sales experience within the five star hotel market coupled with a strong recruitment background. Graduating from Thames Valley University London with a HND in Hospitality Management, James completed a bespoke management training course at The Landmark London Hotel with a large focus being in the Sales and Events areas. Once completing this he headed the Groups and Events Sales team. After a number of years working in London, James secured a role as Events Manager at the Shangri-La Hotel Sydney and after a short stint in this role was promoted to Corporate Events Manager. From this he moved over into a recruitment position at Hudson Global Resources, recruiting in the Accounting and Finance space within the fields of Property and Construction. James joined Hostec one year ago, commencing as an executive consultant. James is now focussing on expanding our recruitment business in the UK and Europe as well as targetting Australian executives returning to Australia. Alistair shackman | executive consultant Alistair joined Hostec in November 2009, having just moved to Australia from the UK. Following the completion of a Business Studies degree in London, Alistair embarked on a sales career, initially in advertising sales for 2 years before moving into recruitment, where he recruited in the fields of Human Resources, Property and subsequently the Health and Fitness Industry. Alistair then moved into the hospitality industry, in the role of Sales and Marketing Manager, a role coupled with operational events management duties for The Spirit Group, where he stayed for 3 years. Following this, an opportunity arose to work for the largest hotel operator in the world, IHG, where for 2 years Alistair managed the sales across 3 Holiday Inn properties. Upon his arrival in Australia, Alistair decided to combine his new found knowledge of the hotel industry with his passion for sales and recruitment by joining the team at Hostec. Alistair provides expert solutions to both Hostec client and candidates across a range of mid to senior Sales and Marketing positions. Remi DEscamps | executive consultant Remi specialises in Food and Beverage and Culinary positions. Remi, a French national, completed his Masters Degree in Sales and Marketing at the Amiens Business School in France before heading off to embark upon his international career. Remi spent one year in Brussels before moving to London to further his career. In the UK, Remi commenced his culinary experience as a Recruitment Consultant focusing on the UK, Europe and Middle Eastern markets. Remi worked with a broad range of clients, such as IHG, Accor, Starwood, Dorchester, Ritz-Carlton and Fairmont, as well as high profile Rosette and Michelin Star restaurants such as Joel Robuchon and Nobu and finally international catering companies. Remi, fluent in English, French and Spanish, started with Hostec 3 years ago. His role requires him to educate and improve recruitment processes with past and new clients and manage all client relationships for consultants in Sydney; including negotiation, escalation and issue resolution. Remis extensive knowledge of the Culinary and Food & Beverage industries throughout Australia, The Asia-Pacific and Middle East alongside his steadfast dedication and enthusiasm brings a great deal of value to the Hostec team.
- 21. 21 Beau completed his Diploma of Hospitality Management through the Hotel School Sydney, whilst working in both front and back of house operations. Beau later moved to work with numerous Hotels and Resorts throughout Australia, including Hayman Island. During his career Beau predominantly worked in Front Office and Concierge roles, however he also gained significant exposure to the Sales and Marketing department. Prior to joining Hostec, Beau worked for Human Solutions Group, where he recruited on Sales & Marketing roles for all industries, including Tourism, Hospitality, Entertainment, Retail and Media. Beau joined Hostec in 2010, and looks forward to focusing on Tourism, Hospitality and Leisure, Sales and Marketing roles. beau keller | executive consultant kate abe | Executive resourcer Having joined Hostec in 2009 as Talent Solutions Coordinator, Kate has continued to provide a professional level of support to our global recruitment team. Now, as Executive Resourcer, Kate continues to support the global recruitment team through attraction, sourcing and pipelining of our candidate pool. In addition to this Kate manages the communication to our candidate database to ensure the development of on going relationships. Prior to joining Hostec, Kate spent several years working with Intercontinental Hotels Group in Sydney. Throughout this time she has worked in various Guest Services, Human Resources and Learning & Development roles. Kate completed a Bachelor of Business in Hotel Management, graduating from the prestigious The Hotel School in Sydney where she was awarded the Rafael Ribas Memorial Scholarship in 2008. Kate has attained an Advanced Diploma in Reception Operations & Services through City & Guilds London and Certificate II Commercial Cookery. James career with Hostec began in June 2010, in the newly created role of Relationship Manager, to form the intrinsic link between Hostec and our key clients. The implementation of the Relationship Manager role has allowed Hostec to forge a deeper understanding of our clients needs and expectations, thus ensuring our service delivery is second to none. James came to Hostec from Australian Business Limited and was already well versed in the vocational educational and training industry. As Key Account Manager with Australian Business, James developed a deep understanding of training and funding options for a wide range of different training packages to Australias largest national companies. This role also demanded excellent knowledge of the Traineeship program on a National basis and all the variations that exist across state borders. At the conclusion of his three years as Key Account Manager James had a smooth transition to Hostec bringing with him a new perspective and a wealth of knowledge. With 2011 looking like a year of enormous growth, James role will be even more pivotal as we aim to become the leading Human resources and training provider in the nation. james hourn | relationship manager
- 22. 22 As an executive consultant Jenny provides executive search and recruitment in the areas of human resources and senior operational roles to sectors such as international hotels & resorts, airline & travel, golf & leisure, catering companies, luxury boutique hotels & resorts, financial institutions and casino operators. Jenny holds a BSc from Hawaii Pacific University and is RCSA accredited. Jenny has vast experience both in the hospitality and recruitment sector. Having spent a majority of her career in operational and sales roles within 5 star hotels as well as 4 years in recruitment at Ross Human Directions. Jenny has an extensive network of contacts in globally. Part of Jennys current role requires her to educate and improve recruitment processes with past and new clients and manage all client relationships for consultants in Sydney; including negotiation, escalation and issue resolution. Jenny possesses excellent resourcing skills and is experienced at advertising, searching, networking, interviewing (telephone and face-to-face), profiling, providing feedback, providing consultancy services and facilitating / negotiating offers. Jenny has completed a comprehensive range of recruitment assignments both within Australia and Internationally across a wide range of roles. Jenny milner | executive consultant James Robison | senior consultant - finance James provides expert solutions to both Hostec client and candidates for a range of Mid to Senior Executive Accounting and Finance roles across all industry sectors. As a qualified Accountant, James has over 10 years commercial experience within the accounting and finance industry. He pursued a career in the UK as a Management Accountant for Hapag Lloyd, one of the largest shipping companies in the world, and has over six years executive recruitment experience in the IT&T, Retail, NFP, Government, Healthcare, FMCG, Manufacturing and Property sectors. Due his direct industry experience; James thoroughly understands Accounting & Finance roles and their complexities. James identifies top performers within the Finance and Accounting sectors and works closely with our client base to gain a clear understanding of the company, role profile and the culture of the organisation in order to expertly fulfill their needs. James has recruited for a range of roles from newly qualified Accountants right through to Directors of Finance and CFOs. As the HR & Business Advisor for Hostec, Nicole brings a unique mix of business management and Human Resources expertise. Nicole has a vast experience in the field of Human Resources, with her most senior posting being the General Manager of Human Resources for the Saville Hotel Group. Throughout the 10 years in the HR field, Nicole worked within the hospitality, banking, television and retail sectors. In 2004, Nicole won HR department member at the HM awards. This experience is backed up with Nicole holding a Masters degree in Human Resources Management and Industrial Relations from Sydney University. For the past six years, Nicole was the Director and owner of her own businesses within the health and fitness industry. Nicole employed up to 120 staff at any one time and had multiple centres across Sydney within a franchise business model. This experience gave Nicole the hands-on exposure to finance, sales, marketing, strategy and operations. Within 2-years of owning her own business, Nicole was awarded Franchisee of the Year with the most profitable centre in the system. Nicole will assist our clients in the area of HR, Business, Learning and Development and Talent Solutions. With an all round commercial approach, Nicole is looking forward to working as a true business partner and helping our clients achieve their ongoing business objectives. Nicole wales | hr & Business Advisor
- 23. 23 Meet and greet Pick up the phone Meet in person Sharing information Sharing leads Resolve problems fast Always return calls Ask for a lead Listen Care Sense of urgency Respond to market intelligence Be creative Share ideas Support each other Charity Surveys Feedback New solutions Innovation Change Solve problems together Entertainment Slick presentation Great atmosphere Newsletters Sponsorship Social Media Invite for Christmas Party Advertising Tip of the day (Email) Email Reminder for Christmas Party SEO/Google Academy students hosting at events Invite for AHA| Hostec Bfast Seminar Client Entertainment Group Email Hostec Bfast Seminar Hostec Academy graduation Press Releases In-class presentations Career Shows Email Signatures Email (Banners) Client Gifts Invite for Christmas Party Hostec on-hold message (phone) Environmental Branding Surveys Hostec Academy Alumni Christmas Card Presentations Hostec Branded Clothing Christmas Gift Client Meetings Hostec Website Flyers Collateral Hostec Blog Direct Mail Cross promote with English schools Career Advisors Party Video Grabs Industry Placements Career Advisors Presentations Editorials Traineeship Graduation
- 24. 24 10 The number of Australias largest job service networks for which we provide foundation and up-skilling programs 15000 3000 500 85% 55% The number of Hostec trainees in government funded programs The number of learners we educate each year Our average completion rate for traineeships The industry average completion rate for traineeships The number of students graduating from our Academy each year and the number of students on industry placement at any time learningSolutions As of 2011, we as a company are moving from a transactional mindset to the development of strategic partnerships with our clients and stakeholders. These partnerships will allow us to engage with our clients at various levels from frontline staff skills training programs to leadership programs for senior management. In the last months of 2010 and beginning 2011, we have already signed strategic partnership deals with Toga Hospitality and the Mantra Group; two of Australias largest hotel groups to provide a full range of learning solutions to their employees at all levels in the organisations. We will also see an increase in the number of industries we operate in; in particular we forecast a growth in the retail and entertainment industries. A good example of this is our partnership with Village Roadshow Theme Parks to provide a range of learning solutions. We expect a marked increase in the range of industries and organisations we work with. In the first quarter of 2011 we will also be launching outcome -based packaged courses aimed at specific audiences. These packages have primarily been created from courses and modules that we already run, allowing for a brand new product with minimal financial outlay. Since the focus of these packages is in providing skills, they may not have any formal qualification or certification attached to them. With a strong learning and administrative framework now in place, a well structured team with clearly defined roles and a strong General Manager of Learning & Development, 2011 will be a year that will be the beginning of many strategic learning partnerships with leading organisations in Australia and possibly the Asia- Pacific region.
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- 26. 26 As we enter 2011, the Tourism and Travel Industry continues to be a key driver in creating much needed employment and growth worldwide. As a result, our Talent Solutions team has been working round the clock (in Australia, the UK and Singapore) to meet this demand for skilled professionals. The Talent Solutions team also continues to grow to keep up with this surge in demand as does our presence with the opening of offices in Melbourne, Singapore and London. In 2010, we saw a marked increase in business coming in through our existing clients both in Talent Solutions and Learning Solutions. We have also been pushing for higher margins in for both our Talent solutions products; Executive Recruitment and Executive Search. We have been pushing our premium solution, Executive Search in the past year and expect to see increased search assignments in 2011 which allow us great exposure at very senior levels in organisations across the world and also attract higher margins for successful placements. In the past we have worked primarily with large hotel chains such as Accor and Hilton, placing key executives in various positions across Australia, Asia and the Middle-east. However, we have also been moving into new industries and will continue to do so in 2011 and after. A good example of this would be Compass Group which is Australias largest food service company where we have placed numerous candidates. With a larger Talent Solutions team now than ever before, an expanded reach in Europe and Asia, and an increasing demand for senior executives across the world, we expect 2011 to be our biggest year yet! talentSolutions
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