The document provides tips for effective phone communication with customers. It emphasizes preparing for calls by focusing on the customer's expectations and goals. During calls, representatives should ask clarifying questions, provide advice and explanations to solve problems, and maintain a professional demeanor. The overall goal is to have smooth phone interactions that save time and avoid mistakes.
The ROSATOM state corporation launched a project to improve the quality of presentations used for strategic communications and events. Over 250 staff members were involved in creating 500-1000 presentations annually. The project partnered with consulting firm PowerLexis to conduct seminars and trainings for over 100 staff. A 4-part presentation template was developed along with an automation tool. Assessments found skills and quality improved. The new presentation standards and processes have been adopted across ROSATOM and its subsidiaries.
This document discusses computer viruses and criminal internet businesses. It provides statistics on the number of known malicious software programs and web attacks over time. The history of some notorious computer viruses and their impacts are described. Statistics are presented on the top countries originating malicious servers and those most protected from infections. The document also examines trends in mobile phone threats doubling and malware targeting industrial control systems. It explores how botnets are used in criminal internet businesses for spam delivery, DDoS attacks, cyber racketeering and data theft. The document concludes with a forecast on the future split of cybercrime into business assaults and control systems attacks.
The ROSATOM state corporation launched a project to improve the quality of presentations used for strategic communications and events. Over 250 staff members were involved in creating 500-1000 presentations annually. The project partnered with consulting firm PowerLexis to conduct seminars and trainings for over 100 staff. A 4-part presentation template was developed along with an automation tool. Assessments found skills and quality improved. The new presentation standards and processes have been adopted across ROSATOM and its subsidiaries.
This document discusses computer viruses and criminal internet businesses. It provides statistics on the number of known malicious software programs and web attacks over time. The history of some notorious computer viruses and their impacts are described. Statistics are presented on the top countries originating malicious servers and those most protected from infections. The document also examines trends in mobile phone threats doubling and malware targeting industrial control systems. It explores how botnets are used in criminal internet businesses for spam delivery, DDoS attacks, cyber racketeering and data theft. The document concludes with a forecast on the future split of cybercrime into business assaults and control systems attacks.