Effective phone communication
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The document provides tips for effective phone communication with customers. It emphasizes preparing for calls by focusing on the customer's expectations and goals. During calls, representatives should ask clarifying questions, provide advice and explanations to solve problems, and maintain a professional demeanor. The overall goal is to have smooth phone interactions that save time and avoid mistakes.
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Effective phone communication
- 1. ra Effective Phone Communication e Iv with Customers da e zh ad N 息 2011, Nadezhda Ivera
- 2. Main steps of successful phone communication e ra Iv Pre-call planning da "Moral" preparation before the call eQ&A zh Searching for effective solutions ad Keep it professional N 息 2011, Nadezhda Ivera
- 3. Foundation e ra Focus on Iv Client's expectations Client's goals da e zh Save time and obviate miscommunication later ad Help to make the process smoother and quicker Avoid costly mistakes N 息 2011, Nadezhda Ivera
- 4. "Moral" preparation before the call e ra Calm down do not be aggressive / nervous Iv be friendly smile Think over unclear points to be discussed da with the customer zh Make a structure of questions you are going to ask e Consider how to persuade the client ad Sit up straight or how you feel comfortable N 息 2011, Nadezhda Ivera
- 5. Questions and answers e ra Iv Have a method or a system Not to be afraid to ask the customer questions da that will help zh Get the information despite the rush e Be proactive ad Avoid assumptions N 息 2011, Nadezhda Ivera
- 6. Looking for the best solutions ra e Show patience and Give advice and Iv willingness to explain why you are explain things in a giving that advice way that customer da can understand Explain to the zh Most clients customer will respect e all the factors your opinions and that are involved appreciate that you ad and why you are looking out for feel a certain way their best interests N 息 2011, Nadezhda Ivera
- 7. Keep it professional e ra Always stay professional Iv while communicating with the customer da Avoid things that could cause customers to see you as non-professionals zh Remember that what you say and e write can impact the relationships with the customer ad N 息 2011, Nadezhda Ivera
- 8. ra Thank you for your attention! e Iv da e zh ad N 息 2011, Nadezhda Ivera