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สรุปความพึงพอใจผ้รับบริการ 2557
- 3. ลำดับ หัวข้อ ผลประเมิน(%) 1 กำรรับรู้รำยละเอียดเกี่ยวกับโรคและวิธีกำรรักษำ ได้รับและเข้ำใจดี (89.2) 2 กำรได้รับคำแนะนำเกี่ยวกับกำรใช้ยำ ได้รับและเข้ำใจดี (88.8) 3 ระยะเวลำรอรับกำรตรวจเลือด ปัสสำวะ และอื่นๆ นำน(9.8)/รวดเร็ว (23.23) 4 ระยะเวลำรอเอ็กซ์เรย์ นำน(10.7)/รวดเร็ว (16.2) 5 ระยะเวลำเฉลี่ยของกำรมำรับบริกำรตั้งแต่ยื่นบัตร จนถึงได้รับยำ 1.น้อยกว่ำ 30 นำที (6.3) 2. 31 นำที-1 ชม. (31.6) 3. 1.1 – 2 ชม. (49.4)
- 4. 1. ร้อยละ 97.1 แนะนำญำติหรือเพื่อนให้มำใช้บริกำรที่โรงพยำบำล ร้อยละ 0.6 ไม่แนะนำ ร้อยละ 2.3 ไม่แน่ใจ 2. ร้อยละ 98.1 มั่นใจว่ำหำกเจ็บป่ วยอีกจะมำรักษำที่นี้แม้มีทำงเลือก อื่น ร้อยละ 1.9 ไม่แน่ใจ
- 5. ลำดับ สิทธิกำรรักษำ ควำมพึงพอใจ(มำก+มำกที่สุด) 1. ชำระเงินเอง 82.6% 2. สวัสดิกำรข้ำรำชกำร/รัฐวิสำหกิจ 83% 3. ประกันสังคม 78.6% 4. บัตรทอง 72.4% 5. สิทธิอื่นๆ 70.7%
- 6. พอใจปานกลาง = 24.1 % พอใจมาก = 69.3 % พอใจมากที่สุด= 6.6 %
- 7. 1.ด้ำนควำมรวดเร็วในกำรบริกำร 1.1 ห้องรอตรวจเลือดรอนำนมำก 1.2 ห้องตรวจ OPD ชั้น 1 รอตรวจนำนมำก 1.3 ควำมรวดเร็วในกำรรักษำและเข้ำช่วยเหลือเวลำฉุกเฉิน 1.4 ใช้เวลำรอนำนระหว่ำงรอผล รอซักประวัติ และรอตรวจ
- 9. 3.ด้ำนควำมเพียงพอ 3.1.เพิ่มแพทย์/พยำบำล ในจุดตรวจทุกจุด 3.2.เครื่องมือบำงอย่ำงในกำรให้บริกำรไม่เพียงพอ 4.ด้ำนกำรให้คำแนะนำ 3.1.กำรสื่อสำร/กำรให้คำแนะนำข้อมูลกำรให้บริกำร 3.2.กำรให้ข้อมูลที่เป็ นประโยชน์แก่คนไข้ 3.3.กำรแนะนำที่ดีและชัดเจน 3.4.กำรแจ้งให้ผู้ป่ วยทรำบขั้นตอนกำรบริกำรในเรื่องสิทธิ ต่ำงๆ
- 10. 5.ด้ำนควำมสะดวกสบำย 1.ร้ำนอำหำรขำยของแพง โดยเฉำะร้ำนผลไม้ขำยแพงมำก รวมทั้งผลไม้ไม่สด(มีผลไม้เน่ำ) 2.กำรอำนวยควำมสะดวกแก่ผู้ป่ วยที่อำยุมำกและมีอำกำรหนัก 3.บริเวณที่จอดรถไม่ปลอดภัย/เสี่ยงเกิดอุบัติเหตุ 4.คุณภำพของโรงอำหำร/กำรสุขำภิบำล/ควำมสะอำดและ คุณค่ำ ของอำหำร 5.โรงอำหำร มีอำหำรน้อยมีตัวเลือกน้อย อยำกให้มีร้ำนค้ำ อำหำร อย่ำงละ 2 ร้ำน เพื่อกำรพัฒนำคุณภำพและคุณค่ำของ อำหำร
- 11. 5.ด้ำนควำมสะดวกสบำย 6.โรงอำหำรคับแคบ ควรขยำยให้เพียงพอต่อจำนวนผู้รับบริกำร และเจ้ำหน้ำที่ที่เพิ่มขึ้น 7.ควรจัดสวนหย่อมที่พักญำติและกำรดูแลรักษำสวนหย่อมให้ สวยงำมไม่แห้งเหี่ยว 8.สถำนที่รอตรวจไม่เพียงพอต่อผู้รับบริกำรที่มำกขึ้น เพรำะมี กำร ปรับปรุงจุดบริกำรให้แคบลงและดูแออัดโดยเฉพำะชั้น G ทั้ง ห้อง เจำะเลือด/DM/Ortho/Counseling 9.ควรเพิ่มที่นั่งและมีเก้ำอี้เสริมหน้ำห้องเจำะเลือด 10.ควำมสะอำดของห้องน้ำ
- 12. 6.พฤติกรรมบริกำร 1.กริยำท่ำทำงกำรใช้วำจำ คำพูดที่ไม่สุภำพ ไม่เป็ นมิตร และ ตะโกนเสียงดัง (พยำบำลที่จุด ER บำงท่ำนและ OPD GP บำง ท่ำน) 2.กำรบริกำรที่ไม่เต็มใจบริกำร 3.เจ้ำหน้ำที่ห้องบัตรบำงท่ำน ไม่เต็มใจอธิบำยหรือให้ข้อมูล เวลำสอบถำม บำงท่ำนไม่สำมำรถให้ข้อมูลที่เกี่ยวข้องกับงำน ได้
- 14. 1 กำรรับรู้รำยละเอียดเกี่ยวกับโรคและวิธีกำรรักษำ ได้รับและเข้ำใจดี (89.7) 2 กำรได้รับกำรแจ้งผลกำรตรวจเลือด/ปัสสำวะ/เอกซ์ เรย์ ได้รับและเข้ำใจดี (80.8) 3 กำรอธิบำยเหตุผลที่ต้องผ่ำตัดและรำยละเอียด เกี่ยวกับกำรผ่ำตัด ได้รับและเข้ำใจดี (55.8) ไม่ได้ตรวจ (39.1) 4 กำรทรำบชื่อแพทย์ผู้รับผิดชอบดูแลรักษำ ทรำบและรู้ชื่อแพทย์ (59) ทรำบแต่ไม่รู้จัก ชื่อ (31.1) ไม่ทรำบ
- 15. 1. ร้อยละ 94.2 แนะนำญำติหรือเพื่อนให้มำใช้บริกำรที่โรงพยำบำล ร้อยละ 3.8 ไม่แนะนำ ร้อยละ 1.9 ไม่แน่ใจ 2. ร้อยละ 95.5 มั่นใจว่ำหำกเจ็บป่ วยอีกจะมำรักษำที่นี้แม้มีทำงเลือก อื่น ร้อยละ 2.6 ไม่แนะนำ ร้อยละ 1.9 ไม่แน่ใจ
- 16. สิทธิกำรรักษำ ควำมพึงพอใจ ปำนกลำง มำก มำกที่สุด 1.ชำระเงินเอง 0 50% 50% 2.สวัสดิกำรข้ำรำชกำร/รัฐวิสำหกิจ 0 56.3% 43.8% 3.ประกันสังคม 0 77.1% 22.9% 4.บัตรทอง 6.5% 90.1% 4.4%
- 17. พอใจปานกลาง = 3.3 % พอใจมาก = 80.1 % พอใจมากที่สุด= 15.6 % ( เกณฑ์ > 90% )
- 18. 1.สถำนที่จอดรถมีน้อย/อยู่ไกล 2.ร้ำนค้ำในโรงอำหำร ขำยของแพง 3.โรงอำหำรมีร้ำนอำหำรน้อย/มีอำหำรน้อย ไม่ หลำกหลำย 4.ร้ำนผลไม้ขำยแพง ผลไม้ไม่สด มีผลไม่เน่ำปะปน 5.พฤติกรรมบริกำร(บำงคน) 5.1 พูดไม่สุภำพ/ไม่ไพเรำะ 5.2 ไม่สนใจในกำรดูแลเอำใจใส่ 5.3 ไม่ยิ้มแย้มในกำรให้ข้อมูล 6.ควรมีถังขยะไว้ที่ข้ำงเตียง 7.ควำมสะอำดของห้องน้ำและอ่ำงล้ำงมือ 8.ควำมเพียงพอและคุณภำพของเครื่องมือ 9.ควรปิ ดโทรทัศน์ไม่เกิน 20.00 น.
- 19. สวัสึϸค่ะ