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ACCOUNT MANAGER
                                 JOB DESCRIPTION


The job duties of a Phone Ware/Phone Net Project Manager are to
    Understand the customers needs at all times.
           o This includes but is not limited to coordinate with the Regional Sales
               Managers to understand the daily status and issues associated with each
               campaign to make informed decisions. For example:
                    Dialer penetration requires adjusting number of reps on a
                       campaign or no further calling a certain campaign
                    Low SPH requires research for understanding on why and being
                       able to make recommendations on future course of action to yield
                       higher output.
    Understand the flow of a sale
    Ensure a schedule and responsibility matrix are in place and followed at the
       inception of all new campaigns.
           o This includes but is not limited to
                    work with Regional Manager when opening of a job
                    understand who needs to receive the reports internally
                    understand the process flow
    Understand the terms of the business agreement and check for appropriate
       signatures
           o If the contract is not signed, involve Bill Nassir to get approval to begin
               calling on the campaign.
    Obtain and analyze daily reports and communicate with the client to discuss
       strategies based on the outcome of that data.
           o Ensure daily reports are submitted to the client personally (not by the
               person generating the reports) including comments.
           o Be familiar with the required timing of report submission to each client.
           o Understand how the report is factored.
           o Be able to enlighten the client on how to decipher reports and other areas
               of the business.
    Act as a back up for report generation.
    Communicate with the Quality Department for the purposes of billing.
    Research and resolve customer complaint issues.
    Work with the client to obtain SPIFFs and incentives.
           o Bill for SPIFFs and incentives.
    Review invoices and check for accuracy.
    Ensure accurate offers are developed and posted.
    Forecast business needs (i.e. when a campaign is scheduled to end) and continue
       to drum up business.
    Understand the overall order status of gross sales to net sales and pendings.
    Be flexible and resilient and be able to assure the client we can do it they way
       they need it.
    Consider how the Account Manager can make the client look good to their own
       boss.
    Above all, keep the customer happy.
                                                                                    5/30/07
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Account Mgr Job Description

  • 1. ACCOUNT MANAGER JOB DESCRIPTION The job duties of a Phone Ware/Phone Net Project Manager are to Understand the customers needs at all times. o This includes but is not limited to coordinate with the Regional Sales Managers to understand the daily status and issues associated with each campaign to make informed decisions. For example: Dialer penetration requires adjusting number of reps on a campaign or no further calling a certain campaign Low SPH requires research for understanding on why and being able to make recommendations on future course of action to yield higher output. Understand the flow of a sale Ensure a schedule and responsibility matrix are in place and followed at the inception of all new campaigns. o This includes but is not limited to work with Regional Manager when opening of a job understand who needs to receive the reports internally understand the process flow Understand the terms of the business agreement and check for appropriate signatures o If the contract is not signed, involve Bill Nassir to get approval to begin calling on the campaign. Obtain and analyze daily reports and communicate with the client to discuss strategies based on the outcome of that data. o Ensure daily reports are submitted to the client personally (not by the person generating the reports) including comments. o Be familiar with the required timing of report submission to each client. o Understand how the report is factored. o Be able to enlighten the client on how to decipher reports and other areas of the business. Act as a back up for report generation. Communicate with the Quality Department for the purposes of billing. Research and resolve customer complaint issues. Work with the client to obtain SPIFFs and incentives. o Bill for SPIFFs and incentives. Review invoices and check for accuracy. Ensure accurate offers are developed and posted. Forecast business needs (i.e. when a campaign is scheduled to end) and continue to drum up business. Understand the overall order status of gross sales to net sales and pendings. Be flexible and resilient and be able to assure the client we can do it they way they need it. Consider how the Account Manager can make the client look good to their own boss. Above all, keep the customer happy. 5/30/07