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Administrative Assistant
- 1. Maria Villarreal 1405-110 Erskine Ave. • Toronto, ON • M4P1Y4 • 647-741-2276 • absomarvilla@gmail.com Administrative Assistant HIGHLIGHTS OF QUALIFICATIONS § 10+ years of experience in office administration, assistant coordination, property / project management and customer service, sales with strong ability to motivate, build up strong partnerships and client relationships § Highly skilled in Public Relations/ Marketing / Business Development § Strong interpersonal, communication (verbal and written), leadership, analytical and problem solving skills § Strong MS Office suite and Phone Savvy. Proficient in disaster management. WHMIS certificate § Proactive, self-starter, resourceful, outgoing, energetic, positive attitude with ability to multitask in a fast paced stressful environments with minimal supervision § Adept at working independently and as a part of a team with strong attention to detail § Strong time management, ability to work in an efficient and timely manner prioritizing workload at all times § Self-motivated, hardworking, resourceful, reliable, proactive, goal oriented and trustworthy § Highly dependable, well-organized, creative, detail oriented and ability to meet deadlines § Fast learner, committed to high quality work, flexible and enjoy new challenges § Valid Ontario driver’s license and vehicle WORK HISTORY Project/ Property Manager (contract) Lixo Investments Ltd. Toronto, ON February 2012 – October 2012 § Efficiently tapped into previous expertise applying it successfully in a multi industrial, multi commercial, and multi residential property/project manager position § Implemented all the necessary trades, as well as Industrial mechanics and ingeniously mended all issues regarding city bi-law enforcement officials as well as City of Toronto Hydro Inspectors § Successfully dealt with all conditions in a regimental proficiency. Allocated, rectified each one in a daily, moment-by-moment basis § Greeted, assisted and approached customers with a professional and friendly attitude § Successfully built rapport with customers ensuring customers’ satisfaction § Efficiently elicited customer concerns and resolved problems to maintain excellent public relations § Made outbound and inbound telephone calls to customers and service providers with proven accuracy § Identified immediate needs, responding to inquiries and requests for information with courtesy § Escorted manager and clients around the GTA when required. Performed document filing, organizing, tracking, courier and mail distribution, both internally and externally. § Managed and purchased office supplied as well as prepared, proofread and edited written letters § Dealt with all the mechanical, building code, and bi-law issues Assistant Coordinator Fiberglass Fabricators, Toronto, ON 2000 - 2003 § Organized and coordinated meetings and events and assisted with meeting preparation at all times § Successfully kept up with crucial deadlines in a fast paced environment at all times § Volunteer Instructor at Mimico Correctional Institute teaching inmates to make fibreglass canoes Applying resins and glassing fabric § Had additional roles as Assistant, Public Relations, Coordinator, Instructor, Assembler, Parts delivery and exhibit delivery § Met with city officials in conferences, and various large corporations, helped with the construction of final exhibit and the art work with a special guest, picked up all components needed for the assembly of the final product
- 2. Maria Villarreal 647-741-2276 Page 2 Manager Assistant Thomson Heating & Cooling, Huntsville, ON 1986 - 2010 § Successfully conceptualized, formation and germination of a capital driven company, marketing, advertising, product development, market research, cold calls and door-to-door generation and sales. § Performed property development, recruiting personnel, providing excellent customer service and continual abilities through every working condition § Efficiently answered questions, took messages and ensured they were directed to proper personnel § Effectively ensured customer retention and loyalty based on quality services provided at all times § Increased customer satisfaction by listening to clients’ suggestions and proving options § Performed administrative duties including responding to telephone inquiries, greeting clients, photocopying, filing documents and providing assistance as required § Provided information of wood combo, oil, propane, electric, high-mid efficiency gas wood stove, dealt with suppliers and gas contractors § Home building, renovation and design O/O. Property sales and Property Development, Envision, conceptualized, formation and germination, I carefully helped apply all required elements to successfully fulfill the mandate, interior and exterior, Implementing the work process from every aspect from hiring the crew of contractors. To lot clearing to permit acceptance to concrete pouring, to roof placing to interior design to finished product. EDUCATION WMIS Certificate Toronto, ON 2012 Grade 12 Huntsville Adult Learning Center, Huntsville, ON 1994