Dec 2016 update
- 1. Aaron R. Sykes PO Box 1541 Owings Mills, Maryland 21117 410-361-1844 sykesaaronsykes@hotmail.com OBJECTIVE Hard working business management graduate with proven leadership and organizational skills seeking a position with a company to apply my abilities as well as my skills at the same time gaining further experience while enhancing the company’s productivity and reputation. SUMMARY& QUALIFICATIONS Highly effective in promoting a positive, productive environment. Good eye for detail; well organized, skilled in setting priorities. Resourceful and self-confident; can get the job done, and do it well. Strong interpersonal and communication skills. Remain calm and work well under demanding conditions. Proven record of innovative and effective staff development. Strong commitment, vision and leadership. Innovative in designing and carrying out projects. Highly motivated to achieve set goals. Successful in mastering new skills through hands-on experience. Effective problem solver; thorough researcher. Well organized and focused in coordinating projects. Strong analytical, writing and research skills. Conscientious with detail. Equally effective working independently and in cooperation with others WORK HISTORY April/2010- Present =Owner of SYKESONESOURCE Reisterstown, MD Install residential plumbing fixtures, water heaters, sinks, tubs, shower, toilets, and unclog drains. Provide assistance with replacing lighting fixtures, hauling, and light maintenance to the home.
- 2. 2016-Present Team Member FedEx Office Baltimore, MD Follows instructions of supervisors and assists other team members in performing center functions Assists in the training of center train members Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer services experience by using consultative skills to anticipate, and find solution to meet customer needs. Assembles parcels and prepares goods for shipping and wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Maintains a safe, clean and orderly retail center Ensures confidentially of customer data and careful handling of documents, media, and packages Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail center Adheres to all FedEx office team member and retail center standards, as outlined in the team member handbook 1993-2016 Crew Leader McCormick & Company, Inc, Hunt Valley, MD Responsible for overseeing and leading daily warehouse operations with the ability to perform warehouse technician I-V job duties as needed. Will ensure overall performance of warehouse team and meet objectives for quality, safety, sanitation, GMP’s, customer service, process reliability and will be involved in leading high performance. Distributes daily workload to fulfill department goals and requirements. Responsible for coaching, developing and mentoring team members to ensure individual team success. Scheduling team vacations and arranging for man power coverage. Daily communication with supervisor and other crew leaders. Ensuring product meets quality standards. Facilitates and leads continuous improvement initiatives. Excellent organizational skills with the ability to prioritize, lead, and empower team members in a fast paced, ever changing environment. Investigates and communicates root cause analysis for warehouse failures, including recommendations and implementing solutions. Coordinate teamwork among team members. Leading meetings for production tracking, problem solving and team development. Support and Lead the growth of McCormick’s High Performance Work System. SAP System Knowledge
- 3. 2000-2010 Plumbing Sales Associate Home Depot, Cockeysville, MD Provide fast, friendly service Actively seek out customers on the racetrack and in the aisles Offer a friendly greeting. Smile, and make eye contact with customers Ask open ended questions about customer's projects in order to determine their needs and level of expertise Show enthusiasm with the customer when necessary, handle several customers at once Thank customers for shopping at The Home Depot Follow up with customers via telephone when appropriate Answer questions about merchandise for the customer's level of expertise Escort customers to appropriate merchandise, no matter what department Describe features and benefits of merchandise Explain the steps needed to complete projects and the products needed Assist customers with special orders and installed sales Acquire beginner product knowledge in adjacent departments Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk has knowledge of other Home Depot companies and how to best recommend them Is knowledgeable about products and services offered by The Home Depot EDUCATION 2003-2010 BA Business Management Administration Strayer University, Owings Mills, MD 1986-1989 Diploma Owings Mills High School TRAININGS CPR & First Aid First Responder Enhancement Training Dangerous Goods in Ground and Air Transportation, to include Security awareness Forklift Certified Spill Responder Training Blood Bourne Pathogens
- 4. REFERENCES AVAILABLE UPON REQUEST