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AdvancedReceptionManagement(ARM)
ARM
ARM
Theobjectiveistoprovidethebestpossibleexperienceforvisiting
customers,fromunmanageddisorderlywaitingtocustomized
receptionwithactivewaitingtimeinformation.
Incommonwithotherprocesses,thereceptionarea
mustbecontrolled,managedandmonitoredto
achievesetobjectives,efficienciesand
costsavings.
Benefits
forCustomers/Visitors
Tobeabletomakeappointments
andmanagetheirtimetable
Tobeabletostatetherequired
serviceandbereceivedbythe
appropriateperson
Tobesureoftheirplaceinthe
queueandinformedoflikely
waitingtime
Tobefreetomovearoundandto
bekeptcontinuouslyinformedof
progress
Benefits
forStaff/Advisors/Agents
Absenceofpressurefrompeople
clamoringthedeskandinterruption
Toknowbeforehandthereason
forthevisitandthe
customer/visitorprofile
Betteruseofskillsandtime
Tohaveplannedandprompted
taskstosuitworkflowwithonward
andre-directionoptions
AdvancedReceptionManagement(ARM)
ARM
Theefficientandautomated
managementofreception
Deliveryofastandardandconsistent
experiencetocustomers/visitors
acrosstheorganization
Appropriateresourceallocation
UsewaitingtimeforNewSales
Opportunity,CustomerFeedback
andProductDemonstrations
Statisticalanalysis,forecastingand
scheduling
Improvedefficiency
Multi-service,multi-counterload
balancingwithcommonwaitingarea
Forthe
Organization
Functions&
Features
Informationofwaitingconditionsin
realtime–onpanelscreens.
Purposeofvisit–canbeascertained
inadvanceandthevisitordirected
toappropriatecounter.
Aworkflowcanalsobesetupwhen
customerhastovisitmorethanone
counter.
Identification of the customer –
acknowledge premier status,
prioritize and bring up customer
dataonscreenbeforehandtofurther
refinetheexperience.
Tokendispensing–fullyinformative
tokenprintingwithoptionalwaiting
time,numberinqueueandsales
message.Differenttokensetfor
differentservices.
AdvancedReceptionManagement(ARM)
ARM
MultiService,MultiCounterDesktop
TokenGenerator
ARMEnterprise
FloorStandingTrolley
AdditionalCounterLicenses
Multilingual
VoiceAnnouncements
PerformanceImprovementReports
BusinessIntelligence/GraphicalCharts
HO/Multi-SiteConfiguration
DigitalSignage
HealthMonitoring
SMSEnabler
WebEnabler
InternalChatFacility
CustomerFeedbackSystem
AgentDisplayUnit
AdministrationSoftwarefor5Counters
withRealTime
IntegratedPrinterandLargeScreen
DisplayOutput
InformationUpdate,SoundAlertand
StandardReports
ARMAddon’s
ARMModules,Addon’sandServices
EverestITServicesPvt.Ltd.
203,SanghviIndustrialEstate,NearHindustanNaka,
OffLinkRoad,Kandivali(W).Mumbai-400067India.
Tel:+91(22)28684987
Email:info@everestadvanced.co.in
www.everestadvanced.co.in
ARMServices
Implementationandtraining
IntegrationwithotherSoftware
ContactUs

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