A.I. in Business- 10 ‘Real World’ Lessons Learned
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The document provides 10 lessons for businesses implementing artificial intelligence. It advocates starting small with narrow applications focused on specific tasks, leveraging existing cloud APIs and skills rather than new teams. It encourages businesses to get ahead of emerging AI technologies and fuel their implementation by building internal knowledge graphs to better understand customers and operations. The overarching message is that AI should augment and improve human work rather than replace it.
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A.I. in Business- 10 ‘Real World’ Lessons Learned
- 1. A.I. IN BUSINESS: 10 ‘REAL WORLD’ LESSONS LEARNED
- 2. #1 — It’s nothing new #2 — Narrow your gaze #3 — Just add skills #4 — It’s easier #5 — It’s faster OUR JOURNEY #6 — Lead your shots #7 — Break it down #8 — Pull from frontline #9 — It fuels hiring #10 — Build a brain
- 3. #1 — IT’S NOTHING NEW...REALLY
- 4. WE’VE DONE IT BEFORE ( A.I. just makes existing stuff smarter. )
- 5. In the 20th century we automated work, In the 21th century we are automating intelligence. 4th INDUSTRIAL REVOLUTION
- 6. AS IT WAS FAMOUSLY SAID... “Software is eating the world.” Now...A.I. is eating the software.
- 7. A.I. is just software. As our software has gotten more complex, We started using machine learning to creates rules. Now we’re expanding on machine learning, And wallah...A.I. really works! USE YOUR EXISTING PROCESSES ( We just had to get human coders out of the way. )
- 8. #2 — THINK BIG, BUILD SMALL
- 9. EVERYTHING IS UP FOR GRABS Everything mankind has ever invented — including all software apps — will be reinvented using A.I.
- 10. “Anything that a typical human can do with 1 second of thought, we can probably now or soon automate with A.I.” ~ Andrew Ng Former lead of Google Brain project FOCUS ON PINPOINT SOLUTIONS General A.I. Narrow A.I. Stay focused on small, precise tasks.
- 11. THINK THIS... NOT THIS... One model to rule them all. Product Recommendations Emotion Recognition Sentiment Analysis Text Analytics Job Search & Discovery Video Analysis Text to Speech Computer Vision Search Autosuggest Facial Recognition Language Translation Speech to Text Resume Analysis Content Moderation
- 12. #3 — HOLD OFF ON NEW TEAMS
- 13. Most implementations do not require a new team, All you need are some new skills. JUST ADD SKILLS
- 14. ● Right technical expertise to cut through the hype of new offerings, and ● Right business acumen to know where to best apply those technologies. WHAT DO YOU REALLY NEED? ( Sound familiar? )
- 15. #4 — IT’S EASIER THAN YOU THINK
- 16. START WITH COMMERCIAL APIs Commercial Platform, Their Training Data Commercial Platform, Your Training Data In-House Platform, Your Training Data A.I. M aturity
- 17. Most of the major cloud providers have purpose-built A.I.-powered APIs. And most have a free tier. BUILT FOR THE CLOUD
- 18. #5 — IT’S FASTER THAN YOU THINK
- 19. Massive breakthroughs have become the norm. The technology is very quickly catching up to the hype. The primary lag is figuring out how to apply them. COMPLETELY UNPRECEDENTED Linear thinking Exponential change
- 20. (REALLY) TOUGH TO CATCH UP vs.
- 21. 100 million times faster...? “I would predict that in 10 years there’s nothing but quantum machine learning” ~Hartman Nevet Head of Google’s Quantum AI Lab via: technologyreview.com AND IT’S ONLY GETTING FASTER
- 22. #6 — GET AHEAD OF THE CURVE
- 23. Prioritize technologies with a rating system... ● Works Now: ★ ★ ★ ★ ● Get Ready for It (1-2 yrs): ★ ★ ★ ● On the Horizon (2-5 yrs): ★ ★ ● Keep an Eye Out (5+ yrs): ★ e.g. Customer Support Chatbot ★ ★ KNOW WHAT’S NEXT
- 24. ★ ★ Just because chatbots aren’t perfect today, doesn’t mean you should sit on the sideline. LEAD YOUR SHOTS
- 25. #7 — BREAK IT DOWN
- 26. EASILY DIGESTIBLE CHUNKS Marketing Support Product Admin Innovation Quickest ROI
- 27. #8 — LEVERAGE YOUR FRONTLINES
- 28. Give your staff a list of A.I. capabilities, Let them find opportunities where A.I. can create value. YOUR GREATEST SOURCE OF IDEAS
- 29. #9 — A.I. FUELS GROWTH
- 30. You could end up hiring more people, not laying them off. “A.I.-POWERED” geekwire.com/2017/amazon-soars-340k-employees-adding-110k-people-single-year
- 31. #10 — BUILD A BRAIN
- 32. EVERY BUSINESS NEEDS A KNOWLEDGE GRAPH Image having this level of understanding about each of your customers, vendors, etc.
- 33. If your business could remember and recall everything, what could it tell you about... ● Customers ● Suppliers ● Transactions ● etc. What kind of decisions would it make? FUEL YOUR A.I. Photo: neo4j.com/blog/36-million-series-d-whats-next-graph-space
- 34. Company Knowledge BETTER EXPERIENCE FOR EVERYONE A.I.-Powered Marketing A.I.-Powered Support A.I.-Powered Product A.I.-Powered Admin A.I.-Powered Innovation Imagine a customer support chatbot helping a customer — and that chatbot has instant recall of every interaction that customer has had with your products & brand in the past. Imagine happy customers!
- 35. CLOSING
- 36. #1 — It’s nothing new #2 — Narrow your gaze #3 — Just add skills #4 — It’s easier #5 — It’s faster RECAP #6 — Lead your shots #7 — Break it down #8 — Pull from frontline #9 — It fuels hiring #10 — Build a brain
- 37. KEY TAKEAWAY A.I. should be… Augmented Intelligence. Focus on amplifying human productivity, Not replacing it.
- 38. UNLEASH YOUR BUSINESS EMBRACE EXPONENTIAL 10xnation.com