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- 1. Amit Chaubey (ITIL V3 Foundation certified) Mobile: +60-1112387066 (Malaysia) (Hold Employment Pass For Malaysia) Mobile: + 65-84234923 (Singapore) (Hold Social Visit Pass for Singapore) E-Mail: amit12chaubey@gmail.com In quest of challenging assignments in Banking and Telecom Domain in IT sector with an organization of high repute PROFESSIONAL SUMMARY A competent professional with nearly 4.2 years of experience in the field of Project Management in Telecom domain in IT sector and in Banking sector. Currently associated with Polaris Consulting & Services Ltd. working on Client location for HSBC Bank, Malaysia, as Associate Consultant. Proficient in analyzing complex information system needs, evaluating end-user requirements, designing custom solutions. Example: Working on Change Requests, providing workarounds for issues before permanent fixes are given to customer by development team. Data Analysis & Requirement gathering. Design, Development & Deployment. Performed testing & Data Validation internally & UAT with Business. Good understanding of UNIX commands and programming with shell scripting, Oracle related applications. Basic understanding of ETL tool and worked on IBM Infosphere Datastage tool, also worked on Moody's Fermat tool. DBA (Database Administrator) related jobs like managing tablespaces (adding new data files, resizing tablespaces), DB jobs, and taking regular database backups through Oracle export commands. Providing complex data requirements of customer by preparing complex SQL queries by using joins, sub queries and using data dictionary views and giving data in form of reports fetched from various DB tables. Good practice on working with SQL functions, dates, indexes, views, alter statements, update statements, Unions, joins, Sub queries, taking table backups etc. Good knowledge of DB tools like SQL developer, PL/SQL developer. Understanding of Unix system architecture, command usage like general purpose commands, Unix file system commands, handling ordinary files, understanding of basic file attributes, vi editor commands, Unix filters like grep, sed, environment variables and understanding of basic programming with shell scripting in Unix. Preparing various monitoring and daily health check reports. These reports fetch data from Database and are very efficient is monitoring the production system closely and foresee any issues in order to avoid disaster. Performing production activities by installing DB patches and Unix related patches to fix various bugs in the system. Possess good customer communication skills which help in understanding customer issues related to the product and getting them solved to meet the required SLA (Service Level Agreement).Working on ticketing tools where tickets are logged in by the customer in order to track the issues efficiently. Self-motivated and industrious professional with good technical, communication and leadership skills KNOWLEDGE PURVIEW Possess in depth knowledge of the following: 1) Banking domain and other banking applications and tool like, Fermat and Credit Risk Analysis. 2) Telecom Fraud Management related products like Netmind of Agilis International and SQM of Tech Mahindra. 3) Oracle,UNIX and shell scripting
- 2. 4) Telecom data flow from mediation to billing and finally to telecom related software products like Fraud Management System (FMS) and Revenue Assurance. 5) Understanding the customers new requirement and making new enhancements to the product so as to meet the customers expectation 6) Providing technical support for applications and data to clients 7) Addressing performance bottlenecks &ensuring maximum network uptime 8) Proposing improvements in the operations and processes towards a fool proof system ORGANIZATIONAL SCAN Sep' 14 to Till date Polaris Consulting & Services Ltd, Malaysia as Associate Consultant Project Handled: Project Name: HSBC BANK MALAYSIA. Project location: Kuala Lumpur, Malaysia. Key Deliverables: As Associate Consultant: Working on Unix/Linux , Oracle , Data stage. in production environment. Design, Development & Deployment. Performed testing & Data Validation internally & UAT with Business. Implement changes of Business logic from time to time. Requirement gathering from Business Users. Handling the LIVE issues/Handling the Change Requests (CRs) Carrying out the Deployments & Sanity testing of the applications on every new release. Coordinating with interface teams and processing their requests Escalating serious/consistent problems to development/management for longer term resolution and fixes. Handling high severity production outages for all the supported applications. Co-coordinating with team members located at other geographical locations like, China Hong kong, USA. Oct 13 to Sep' 14 Agilis International Information Technologies, Gurgaon as Application Support Engineer Agilis International is headquartered in Maryland, USA, and was founded by veterans of the IT & Telecom industry. The founders of Agilis have built successful ventures in the past, in both the public and private domain. Since its inception, Agilis has experienced phenomenal growth combined between the US and its subsidiaries Agilis information Technologies International, India and Omniglobe Information Technologies International, India, Both Located in Udyog Vihar , Gurgaon. Agilis and Omniglobe are committed towards providing unique Software Development and Support (ITES) Services Key Deliverables: As Application Support Engineer: Interacting with various customers and solving their product and production related issues. Designing the rules in the FMS (Fraud Management System) so that more frauds of different nature can be caught with the help of FMS. Functioning on UNIX related systems (shell scripting) and SQL commands which are used in working on production environments. Allocating newchange requests which customer may want in order to enhance their needs and to utilize the software products to their fullest.
- 3. Arranging of various reports (excel formulas needed) which may be monthly, weekly which are the statistics to show how efficiently the system is being used. Performing production activities by installing DB patches and Unix related patches to fix various bugs in the system. Foremost Projects Handled: a. TWC (Time Warner Cable) a Telecom Operator of USA b. Telstra a telecom operator of Australia c. BGC (Belgacom) a Telecom Operator of Belgium d. MTS Allstream (Manitoba Telecom Services Allstream) a telecom operator of Canada e. Charter a telecom operator of USA f. ANTEL a telecom operator of USA g. Comcast a telecom operator of USA h. Vonage a telecom operator of USA i. DRC a Telecom Operator of Congo, Africa j. WIS a Telecom Operator of USA Apr11 to Oct13 Tech Mahindra ltd. , Noida Software Engineer. Project Handled: Project Name: EMAS Application Support and Maintenance Project location: NOIDA, INDIA Customer: American Telegraph & Telecom, US AT&T is an American telecommunications company that provides voice, video, data, and Internet telecommunications and professional services to businesses, consumers, and government agencies. EMAS-ASM (Enterprise Midrange Application Support) team is responsible to operate, administer and maintain AT&T applications to make sure those applications are up and running always & available to users. Responsible for all production support issues raised by the business and resolve leveraging the production support and development teams. As Software Engineer: 24/7 Application Support(Production Support) Following set procedures for investigation of issues and escalating within prescribes SLAs. Administering the application servers(Production Servers) Monitoring service Interruption alerts and troubleshooting them as per SLA Handling the LIVE issues/Handling the Change Requests (CRs) Carrying out the Deployments & Sanity testing of the applications on every new release. Coordinating with interface teams and processing their requests Escalating serious/consistent problems to development/management for longer term resolution and fixes. Handling high severity production outages for all the supported applications. Scheduling/starting /stopping workflows/sessions through Informatica Power Centre.
- 4. Achievements: Bestowed with: 1) Certificate of Best Team. 2) Pat on the Back Certificate from the Manager so as to work on maximum cases generated in software with expected quality and for giving valuable suggestions for work process improvements. 3) Played a key role in interacting with team members and managing Netmind (Telecom Fraud) Software which generates cases. Cases are generated based on the usage and various other parameters which upon working have to determine whether the subscriber is fraudulent or not. 4) Significantly contributed in giving valuable suggestions so as to improve work process improvements. ACADEMIA 2010 Bachelor of Computers Application from D.A.V.I.M, Faridabad 2006 12th from Central Board for Secondary Education, New Delhi 2004 10th from Central Board for Secondary Education, New Delhi CERTIFICATIONS ITIL V3 Foundation Certified. IT FORTE Conversant with Windows, C, C++, Office Automation, MS Office and Internet Application INDIVIDUALSNIPPETS Date of Birth: 12th July 1989 Linguistic Abilities: English and Hindi Address: 35-07, South block, Bistari Condominium, Jalan 1/64D, PWTC, KL, Malaysia.