Application(Technical) Support Engineer Having Overall 4.6 years Of EXP
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- Hitesh Kumar Kushwaha is seeking a challenging position where he can contribute his skills in networking and software. - He has over 4 years of experience in application support using Microsoft technologies and has worked with various domains including e-commerce and ERP systems. - Some of his responsibilities include providing application support, handling issues, writing SQL queries, and creating reports.
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Application(Technical) Support Engineer Having Overall 4.6 years Of EXP
- 1. HITESH KUMAR KUSHWAHA Ph.: +91-9015228369 Sector- 49 Noida U.P.201301 Email: hiteshkushwaha@gmail.com Objective: To secure a challenging position where I can effectively contribute my skills Networking and Software professional, possessing competent technical skills. Personal Skills: Comprehensive problem solving abilities, Attitude to understand and module as per competitive environment, deal with people and willingness to learn, face challenges and act as a team member. Professional Summary:  Having overall 4.6+ years of experience in diversified field of Application Support Domain and Also with NetworkingHardware skill emphasis on the following:  2.6+ years of experience in Application Support Engineer using Microsoft technologies. And experience in working with various domains which includes E-Commerce and ERP.  Experience in working with Business Analysts, Tech Archs, Solution Archs, developers and testers for complex projects during the complete Software Development Life Cycle (SDLC).  Experience in effective defect tracking (Mantis) and reporting to improve communications and reduce delay.  Working with IT-Operation team and provided L1 & L2 support using SQL queries and support Database activities  Willing to learn, accept the challenging environment and confidence in delivering the results at the said durations by constantly motivating the concerned teams to provide the best solutions to the clients.  Experience in giving presentation on the completed modules of the project and also to update the stake holders on project progress.  Experienced in conducting User Acceptance Testing at both company and client’s premises.  Experience in providing training to the junior resources and client Employee. Academic Qualifications: Diploma in Computer Science (DTE) Bangalore (Karnataka) in 2011 with 65% XIIth from UP Board in 2006 with 62.2 % Xth from UP Board in 2004 with 55.55% Technical Skill: OS : Win XP, Win 7, Win 8, Win 10 Server OS : Windows Server 2008 Database : My SQL server 2008, SQL Server 2014( Reporting using SQL) Remote Desktop : VNC, Team Viewer, Remote Desktop Network Protocols : LAN/WAN, TCP/IP, DHCP, DNS, SMTP, POP3, FTP Mail Client : MS Outlook Application : MS- Office Roles and Responsibilities:  Responsibility for providing application support, committing the timelines to the end users and ensures timely completion of the tasks. All the upcoming issues and communicate / transfer the knowledge to the team mates.  Responsibility for handling the escalation part and act as an intermediate to avoid wrong escalations to the engineering team.  Responsible for ensuring that escalates right issues to IT Support Team.
- 2. ï‚· Summary of essential duties and responsibilities ï‚· Providing Application Support to the clients. ï‚· To handle all Front-end and Back-end issues from end Users. ï‚· Writing queries for analyzing and fetching data form SQL database. ï‚· Create and managing weekly & monthly reports about Task, Resource and Project based activity. ï‚· Interaction with Project managers as well as End Users for their various needs about data. ï‚· Involved in knowledge transfer of the Applications. ï‚· Investigating/Reviewing the Applications support issues that needs further escalation. ï‚· Mentoring new joiners for Application Support workflow process. ï‚· Analyzing and Preparing Matrix. ï‚· Reviewing Escalations. ï‚· Creating Knowledgebase for App Support issues. ï‚· Monitoring on IKANDI network infrastructure. ï‚· Understanding the Business Requirements and Functional Specification Application SupportMaintenance: ï‚· Create database, drop database, Backup of database, Restore of database. ï‚· Management of Ticket creation and closing tickets in time by resolving the issues. ï‚· Resetting the licensing records for clients and internal users (through SQL server). ï‚· Management of Customer account (Creation, Deletion). ï‚· Resolving portal Issues. ï‚· Maintaining Product through SQL server database tools through queries. ï‚· Knowledge transition for new joiners of the team. ï‚· Preparing daily status mail for reporting daily activities and issues of Workbench team. Projects Handled: Project 1: December 2013 to Present Designation : Application support Engineer Organization : Boutique International Pvt Ltd. Project : XNY E-Commerce Application (www.xny.in) Role : Played the role of Application support engineer for an Ecommerce project for Boutique International Pvt. Ltd to develop their full featured ecommerce portal www.xny.in Responsibilities: ï‚· Defect Management (Bug Reporting and Tracking using bug report). ï‚· Performed Positive & Negative Testing ï‚· Writing and execution of SQL Statements to retrieve data from backend. ï‚· Creating technical documentation of database mapping and functional flow of the system. ï‚· Creating reports as per stakeholder requirement. Project 2: Designation : Application support Engineer Organization : Boutique International Pvt Ltd. Project : IKANDI /Boutique ERP application (Ikandi.org.uk/www.boutique.in) Description: It is an ERP project of a leading UK based Fashion & Design Company IKANDI. The ERP software manages the entire fashion product lifecycle, from design creation, order management to billing, and from production planning to inventory control.
- 3. Responsibilities  Executed Test Cases manually to verify the expected Results.  Performed Functional, Regression testing & smoke testing.  Defect Management (Bug Reporting and Tracking using bug report).  Writing and execution of SQL Statements to retrieve data from backend.  Test the patches before delivery to customer to reassure the quality of product.  Mapping and tracing data from module to module in order to solve a given business or system problem.  Creating reports as per stakeholder requirement.  Provide Knowledge Transfer on the existing system to New Employee.  Specifying bug fixes and software enhancement request raised by client.  Find and analyze bugs in the system & escalate to team with logs or exception for permanent fix.  System analyze to find application bug. HardwareNetworking Support Experience:  Progressive InfoTech Pvt Ltd as System Engineer From April 2013 to Dec 2013 Client: Gail (Gas authority of India Ltd), NEC technology India Ltd.  Evision InfoTech Pvt Ltd as System Engineer From Aug 2011 to April 2013 Client: Fertilizer Association of India Ltd Nature of Job:  Installation of Win XP, Win Vista and Win7. Create Profile and Reset Password for user account.  Troubleshooting, installing and configuring Mail Clients like MS-Outlook.  Solve internet related problem.  Remote management through Team Viewer, NC &Remote Desktop to solve Windows & Software issue.  Managing the installation and configuration part of all standard software as per the company policy.  Take care of all the internal office software’s support.  Working in Domain Level. Familiar with the Active Directory and Uses the Group Policy.Software Support (MS-Office, ERP) or all software as per the company standard. Summer Training: From June 2011-July 2011 Organization : HINDALCO INDUSTRIES LIMITED RENUKOOT, SONEBHADRA (U.P) Area : Simulator Computer Project : Telephone Directory (C Language) Personal details: Date of Birth : 28 NOV, 1989 Father’s Name : Shree Heera Lal Kushwaha Marital Status : Single Language known : English, Hindi Personality & Hobbies:  Curious about new ideas, and believe the task-oriented nature of the work in an organization will keep my interest and motivation high.  Playing Chess Match & Net suffering. Declaration: The above statements are true to the best of my Knowledge & belief. Location: Noida Hitesh Kumar Kushwaha Date: