This document discusses key performance indicators (KPIs) and balanced scorecards. It provides information on developing KPIs, including defining objectives and key result areas, identifying tasks, and measuring results. The document outlines common mistakes in creating KPIs, such as having too many KPIs not linked to key result areas. It also describes different types of KPIs, such as leading vs. lagging indicators and qualitative vs. quantitative measures. Additional resources on KPIs and performance appraisal materials can be found on the listed website.