BBFord Resume - 2016a
- 1. BARBARA B. FORD Cell - (832) 633-9337 | Email - BarbaraBFord@gmail.com www.linkedin.com/in/BarbaraBrownFord Business Process & Operations Analyst | Marketing & Communications Specialist / Coordinator / Analyst A pragmatic and motivational leader; known for an interactive leadership style that encourages others to take ownership of goals and tasks,and motivates team productivity.Demonstrates strategic problem solving and analytical skills with a passion for process implementation, process mapping and documentation, and continuous improvement. Enjoys opportunities to simplify tasks and create systems and standards for consistent work processes and outputs. Known for phenomenal customer servicewith internal and external client groups. Recognized for exceptional meeting, planning, and facilitation skills, with an ability to effectively communicate with all organizational levels. Strong interpersonal, communication (verbal and written), and presentation skills. SPAN OF EXPERTISE Process Improvement, Documentation & Implementation | Data/Cost Analysis, Maintenance & Reporting | Job Cost Performance Analysis | Market Analysis & Forecast Reporting | Management | Change Management | Critical Thinking | Problem Identification & Resolution | Team Development & Consensus Building | Time Management | KPI Performance Tracking | Performance Optimization | Cost Estimation | Customer Service| Event Planning | Corporate Communications | Survey/Poll Administration & Data Analysis SOFTWARE Microsoft Excel Formulas & Pivot Tables | Microsoft Word | Microsoft PowerPoint | Microsoft Publisher | Microsoft SharePoint | Microsoft Outlook | SAP PROFESSIONAL EXPERIENCE SULZER PUMPS US, INC., BROOKSHIRE, TEXAS 2008 2016 Cost Estimation & Manufacturing Engineering Manager 2013 2016 Led a team of 5 employees (Sr. Cost Estimators, Manuf. Engineer, & Manuf. Technologist) to successfully meet and continuously exceed strategic and functional goals,contributing to the sales and operations goals of the vertical pump product line.Responsiblefor monthly closeout cost analysis and reporting. Fostered team-building through the use of peer-to-peer team training. Estimation team remotely located from majority of internal customers. KEY ACCOMPLISHMENTS: Increased on time delivery of firmestimates by 42% to a 98% average through implementation of standard costing methods. Decreased estimate cycletime by 2 days to an average 4-day turnaround thru implementation of standard costing methods. Created standardized automated costing tools & enhanced Estimating tools to includefabrication calculators. Led team in continuous review of annual goals which increased achievement of departmental KPIs. Active member of Operations Leadership Team, contributing to annual operations strategic X-matrix goals Operations Leadership Team took the business fromlosing $7Mannually to making a profit in 3 years. Actively managed departmental budget of $500k. Marketing Technical Coordinator 2008 2013 Provided direct supportfor vertical pumps sales & management team. Prepared monthly Won & Lost Bid Analysis reports and Market Level PriceAnalysis as required.Supported sales team with marketing literatureand maintained marketing inventory levels within the N. America marketing store. Assisted Marketing & Communications Manager with trade show and sales meeting coordination. Supported Marketing Manager & VP of Sales with marketing presentations, data preparation, and marketing analysis.Worked closely with the Operations/ Estimating team to facilitatecosttemplate creation,as well as,costing loads and updates.Trained Marketing Admin. Assistantand Marketing Interns to perform duties as required.
- 2. KEY ACCOMPLISHMENTS: Created costing templates currently used to load vertical pump STARS program and used by Marketing, Sales & Operations. Created market priceanalysis form& databaseused to draftmarket priceanalysis comparisons for sales team. Completed Sulzer PDI-1 NAM (Program for Development & Impact) Program cross divisional leadership training program, which included preparation of a projectspecifically designed to impactyour facility,location or division. Project focused on evaluating the Market Level Pricefor Vertical Pumps. REXNORD INDUSTRIES LLC, DEER PARK, TEXAS 2007 2008 Customer Service Representative & Buyer, Coupling Division Fulfilled customer care functions for target gas compression accounts through order entry, processing and expediting, and aided in billing dispute resolution. Facilitated sales functions through price quote preparation. Performed procurement functions through raw material purchases, receiving and inventory control techniques. Coordinated customer information requests between Engineering, Production and Customers. Facilitated inter-company communications between Engineering, Purchasing and Production. KEY ACCOMPLISHMENTS: Significantly increased customer satisfaction for 25 Target Gas Compression accounts through increased customer accessibility and responsiveness. Increased customer satisfaction and enhanced communication for 7 Key Target Accounts through implementation of weekly open order status report. PARADIGM PLASTICS, HOUSTON, TEXAS 2005 2007 Customer Service Manager Managed customer care functions, logistics management and procurement functions. Determined production priorities and re-organized stock inventory programs. Facilitated sales functions through quoting and new customer acquisition. Performed various A/R functions. Facilitated weekly senior management meetings and daily production meetings. Prepared Sales and Commission reports. Trained and supervised Customer Service Team. KEY ACCOMPLISHMENTS: Increased on time delivery through facilitation of daily production meetings and re-directing stocking inventory programs. Decreased shipping costs through carrier selections re-evaluation. ADDITIONAL EXPERIENCE SULZER PUMPS US, INC., BROOKSHIRE, TX 2011 2013 Events Committee President Organized, planned, and executed all corporate employee events for facility of 200+ employees, leading a committee of 5-10 people. Solely responsible for all marketing, promotional and electronic communications, including, e-mails, fliers, newsletters, invitations, and bulletin boards. Effectively managed an annual budget of $80k. Created and administered biannual employee participation surveys utilizing SharePoint and Survey Monkey. Created and maintained Events Committee SharePoint site. Facilitated quarterly progress meetings with upper management. EDUCATION Texas A&M University, College Station, TX Mays Business School Bachelors of Business Administration Marketing CIVIC INVOLVEMENT / ACTIVITIES Sulzer Pumps Safety Team Leader 2013 2016 Sulzer Pumps ISO Internal Audit Team Member 2009 2016 President, WABC Community Orchestra 2014 Present Elliott Chandler Foundation Volunteer Zeta Phi Beta Sorority, Inc.