blueButler Presentation
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blueCTM is a Canadian software company established in 2003 that focuses on automating and improving workflows through its blueButlerTM platform. The platform captures customer voice interactions, mitigates risk, identifies revenue opportunities, and maximizes renewals. It fosters a productive workforce by allowing producers and CSRs to close business and seamlessly integrate with any CRM system. The company has over 200 customers in Canada and the US and is focused on US expansion in 2012.
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blueButler Presentation
- 2. blueC Overview Established in 2003 Located in Kitchener, Ontario Founders: Bob Casseli, John McDonald, & Fah-Chap Choo Background & Expertise: Core team of technical and management staff left Switchview Inc, a successful Canadian Enterprise Telemanagement Software provider to start-up blueC. Established market presence in Canada/US with ~ 200 customers Focus for 2012 U.S. Expansion
- 3. What is blueButler? A software platform that automates and impacts workflows. Captures all customer voice interactions. Mitigates E&O Risk. Enables the identification of new revenue/cross-selling opportunities. Maximize Renewals proactively. Fosters a highly trained and productive workforce. Producers/CSRs close business on the phone. Seamlessly integrates with any CRM/Back Office system, resulting in complete and accurate customer records.
- 4. Best Practices AMS Record Audit Agency Impact Sales Training Performance E&O Management Mitigation & Metrics Analytics & Renewal Management Optimization Reporting Integration Lead with Agency blueButler Generation Management System/CRM
- 5. Highlights Revenue Generation/Cross-Selling E&O Protection Call Scripting Voice Recording & Scripting Call Tagging leads & categories Real-time Access to Voice Negotiated Terms Recordings Renewal Campaigns Sales Training/Performance Mgt. Agency Management Sales Training Module System/CRM Integration Call Recording/Auditing AMS360, TAM, SalesForce, Real-time Monitoring etc. Coaching/Training/Peer Reviews Customer records are more complete and accurate. Analytics & Reporting Call Activity Reports Automated Lead Reports Compliance Reports
- 6. Screen Shot
- 7. Technology Station or Trunk-Side Recording Multi-locations PBX Agnostic Windows 7 Server/SQL database Dialogic option
- 8. Contact Information Karen Sarcone U.S. Regional Sales Manager 1001 S. Dairy Ashford Suite 100 Houston, TX 77077 Office: 713-595-6659 Cell: 205-790-3981 Fax: 713-595-6699 karen.sarcone@bluec802.com www.bluec802.com