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Bryan W. Dawson Resume 2017
- 1. B r y a n W . D a w s o n (410) 336-0584 530 Overbrook Road brdaws@gmail.com Towson, MD 21212 D e s k t o p S u p p o r t A n a l y s t & T e c h n i c i a n Remarkably dedicated, hardworking, and dependable Desktop Support Technician with excellent work ethics and extensive experience in IT industry. Unparalleled Expertise in Customer Service Support, Troubleshooting & Outstanding Work Ethic. Demonstrates advanced knowledge on computer technology, networking, and various software applications coupled with great attention to detail; displays expertise in utilizing valuable skill sets in providing feasible resolutions to technical problems and concerns in a professional manner. Highly organized, sharp, and versatile with a positive attitude; exhibits willingness to accept responsibility as well as initiative in learning new capabilities necessary for the job. Diligent candidate is committed to contribute to the success of the organization through exemplary work performance. Hardware/Software Maintenance Technical/Desktop Support Computer & Software Instruction Problem Solving & Analytical Skills Customer Service & Relationship Building IT Project Management P r o f e s s i o n a l E x p e r i e n c e Daly Computers, Inc. June 2016 Present Computer Field Technician (Aug 2016 - Present Production Technician (June 2016 Aug 2016) Baltimore, MD Coordinated the wide-scale imaging of laptops in the warehouse; managed collection, delivery, and tracking; installed tracking software and assessed laptop performance. Acted as point-of-contact for technical support assistance, aiding up to 500 users on an enterprise scale public sector client (the 20th largest public school system); oversaw software issues, trained end-users, coordinated installs, and provided A/V support on conferences. Developed reporting logs, times sheets, and various reports to aid in documenting the ticketing systems to help ensure swift problem resolution was fulfilled. Honored to be one of the two staff members to participate in the Working Group on Basic Troubleshooting; engineered the process flowchart to aid new technicians in common PC problems and how to handle situations and troubleshoot. Selected as the sole technical support professional for VIP staff, including the Superintendent Office, Board of Education Members and Academic Heads. The Home Depot, Inc. June 2013 Present Sales Associate Parkville, MD Received a Customer Service All-Star Award in 2015 and a Golden Homer Award; selected as Coach for the department, mentoring and assisting 15 other employees. Asked to consider applying for Supervisor openings (twice) by Manager/Supervisor; handled how to classes twice a month, designing the class schedule and content.
- 2. Helped the store in winning first within the region (out of 8 stores) for meeting and/or exceeding sales goals or objectives for the first 6 months of fiscal year 2015. Greeted customers and ascertained their wants or needs; maintained knowledge of current sales and promotions, as well as policies regarding payments or exchanges. Computed sales prices, totaled purchases, and received and processed cash or credit payments; prepared accurate and comprehensive records related to sales. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires; explained the use, operation, and care of merchandise. Baltimore County Public Schools Nov 2008 Present Paraeducator, Special Education (Oct 2012 Present) Substitute Teacher (Nov 2008 Oct 2012) Nottingham, MD / Baltimore, MD Worked with young children, ages 3 to 6, with a wide variety of special needs; performed data collection, one-on-one instruction, as well as small group instruction. Created a spreadsheet to compile/store individual student data on a daily basis, allowing the teacher to efficiently record/track student behaviors/efforts/progress. Instructed students in grades K-12; maintained district educational and classroom behavioral standards while meeting the needs of a constantly changing audience. Handled elementary, middle, and high school classes including Science, Math, English, History, and Art; prepared materials and classrooms for class activities. Implemented lesson plans while addressing each students learning style and ability; enforced rules for behavior as well as procedures for maintaining order. Established clear objectives for all lessons, units, and projects, and communicated those objectives to students; administered and graded tests and assignments. Capitol Commercial Services June 2010 July 2012 Project Manager Baltimore, MD Facilitated the leasing, maintenance, as well as repair of commercial and residential properties; directed and supervised subcontracted construction staff. Organized and coordinated schedules and workflow with client and staff; screened prospective tenants and responded appropriately to tenant complaints. Conducted inspection and assessment of repair work; created a detailed work plan which identifies and sequences the activities needed to complete the project. Defined the scope of the project in collaboration with senior management; developed a schedule for project completion that effectively allocates the resources. Managed project staff and/or volunteers according to established policies and practices; ensured that personnel files were properly maintained and confidential. Reviewed the quality of the work completed on a regular basis to ensure conformance to standards; ensured that all financial records or reports were up-to-date. Alizee, LLC Jan 2009 Jan 2010 Assistant Operations Manager Baltimore, MD Promoted to Shift Supervisor, and then Assistant Operations Manager within 3 months after being hired as an entry-level employee (Server) in a restaurant business. Served as a member of a management team responsible for organizing, building, launching, as well as operating a fine dining restaurant business within 6 weeks. Directed and supervised the restaurant dining room and kitchen; tracked and monitored sales, expenses, and inventory by using POS software and QuickBooks.
- 3. Planned, created, and implemented Standard Operating Procedures for bookkeeping; processed accounts payable, accounts receivable, as well as payroll. Assumed HR responsibilities including hiring, disciplinary, and termination procedures; advised management on employment policy and labor regulations. Reviewed financial statements, activity reports, and other data to measure productivity and goal achievement, and to determine areas needing cost reduction. ATC Associates, Inc. Apr 2007 Aug 2008 Staff Scientist Columbia, MD Recognized as Employee of the Month through exceeding performance goals; applied client and industry standards for identifying environmental conditions. Conducted Environmental Site Assessments which included field investigations, data analysis, and/or technical report generation in a deadline-driven environment. Generated technical reports for each assessment, incorporating project management edits, supporting documentation and recommendations for further action. Researched properties through collection and analysis of database reports, regulatory agency files, and permit records; prepared required documentation. Interviewed property owners, site management, and local government representatives; defined contaminated soil regions and determined disposal method. Collected water samples from commercial properties, groundwater monitoring wells, and residences; prepared water/soil samples for shipment to laboratories. Operated and maintained a groundwater treatment system during a 3 month excavation project; monitored system efficacy through periodic water sampling. E d u c a t i o n & T e c h n i c a l S k i l l s University of Maryland at Baltimore County Training Centers, Columbia, MD, 2014 CompTIA A+ Certification Course University of Maryland at College Park, College Park, MD, 2006 Bachelor of Science in Geography Microsoft Office Suite Basic PC Hardware and Operating Systems eHelpDesk Autotask PC peripheral equipment PC & Laptops Computrace StopTheft VPN LAN A/V VOIP Atiris Deployment C e r t i f i c a t i o n s Professional Certifications and Licenses: CompTIA A+ Computer Repair Certification OSHA 40-Hour Hazardous Waste Operations and Emergency Response (HAZWOPER) Water Sampling Certification, State of Maryland References Gladly Provided Upon Request