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C. Merriman Resume
- 1. Chedney M. Merriman 757-576-8710 • Chedney.Merriman@yahoo.com PROFESSIONAL PROFILE Goal-drivenleaderwhomaintainsaproductive climate andconfidentlymotivates,mobilizes,andcoaches employees to meet high performance standards. Talent for working with a diverse workforce, identifying and leveraging unique skillsets to achieve organizational goals. Core competencies include:  Deliver Under Pressure  Interpersonal Skills  Customer Service  Professional Demeanor  Self-Motivated  Strong Work Ethic  Compliance • Account Management • Training and Development WORK EXPERIENCE Fifth Third Bank | Atlanta, GA 2013 - Present Operations Specialist 2015-Present  Ensure compliance withfederal regulationsandbankpolicyforall mattersof branch operations.Froman individualandteamperspective,recognizetellerandbranchriskexposures;maintaininternal controls;maintain cash drawerlimits;maintainoptimal branchvaultcashlevels;properlysecure Bankassets;performedcash verificationsasrequired.Backuptellertransactionpositionsif needed.  Developrapportwiththe customerbase,greetthembyname,be responsive andtimelywithcorrespondence and problemresolutionsanddisplayacaringattitude.Initiate conversationswithcustomerstouncover needs and referthemtothe appropriate businesspartnerstomeetpersonalandfinancial centerreferral andsales goals  Performfinancial centeropeningandclosingduties,providecashwithdrawal,checksigning,andtransaction approvalsandmanage nightdeposits.Oversee the tellerline,balance ATMsandvaultsand processcreditcard applications. • Personallymaintainedabalancingrecord,findandcorrecterrors.  Trainedanddevelop newandcurrentCustomerService Representativesandidentify otherCustomerService Representativeswhoare capable of trainingnew staff members  Monitoredoperationsbehindthe CustomerService Representativeline,delegatingwork.Maintainedup-to-date knowledge of financial centerpolicies,procedures,productsandservices Personal Banker I 2013-2015  Servedasprimarycontact for newaccount openingsandcrosssale of otherproductsand servicestoclientsand prospects  Supportteamsalesprocessbyacting uponor referringidentifiedclientneedstootherlinesof business, includingbutnotlimitedto,retail loan,mortgage,investments,private banking,insurance,small business, merchantservices,andotherareas  Abide byall changesinpoliciesandprocedurestoensure compliance withcurrentguidelinesandregulations issuedbyfederal governmentandcorporation  Proactivelyandreactivelycontactclientsandprospectsdailybyphone orinpersontoidentifyadditional client financial needsandstrengthenclientrelationships  Identifyclientneedsandsellingbankloan,deposit,andfee generatingproduct.Refertobusiness,commercial and otherbanksalespartners;remaincurrentonproduct knowledgeandcompetition;participate in branch/areacampaignsandsalesinitiatives.Focusoninsidesalesactivitieswhile engaginginoutside calling effortsbasedonmarketandgoal requirement.Attendcivicandcommunitygroupmeetings,participatingand volunteeringoncivicandcommunityprojects,togenerate additional businessforthe Bank;utilize relationships withlocal civic/volunteerorganization(s) toidentifypotential CRA opportunities
- 2. Chedney M. Merriman 757-576-8710 • Chedney.Merriman@yahoo.com Insurance Agent - Aflac Insurance | Kennesaw, GA 2012-2013  Approachedpotentialclientsbyutilizingmailingsandphone solicitation;made presentationstogroupsat company-sponsoredgatherings;spokepubliclytocommunitygroupsonthe subjectof financial well-being.  Determine clients'particularneedsandfinancial situationsbyschedulingfact-findingappointments;determine extentof presentcoverage andinvestments;ascertain long-termgoals.  Developedacoordinatedprotectionplanbycalculatingandquotingratesforimmediate coverage action and long-termstrategyimplementation.  Developedbase forlong-termsourcesof clientsbyusingreferrals,occupational,andspecial-interestgroupsto compile listsof prospects. Virginia Payroll & Tax Specialist - Merriman’s Payroll & Tax Service | Portsmouth, VA 2008-2012  Prepare State, Federal,Sales,Withholding, EmploymentTaxes aswell aspayroll forlocal small businessowners  Liaisonbetween BusinessOwnersandState Agenciesforresolve anytax relatedissues  Processedemployeepayroll and administratedHumanresource matters(suchasPaidtime off,holiday,andsick time alsoassistedwithbenefitquestionsasneeded  Providedpersonalone onone service witheachbusinessandmembersof theirsiteswithweeklyvisitstoaccess any additional needsthatmayhave arisen  Interviewingandhiring,scheduling,assigningworktasks,andmonitoringworkof assignedassociates.Conduct performance reviews,coachfordevelopment,andprovide disciplinaryactionwhennecessary.Provide developmentfeedbackandopportunitiesforteammembers.Responsible forall buildingmaintenance issues and relationshipswithclients..Prudentlymanage all expenseswithinorunderbudget. Customer Service and Sales Specialist, Collector I, Personal Banker - Bank of America | Norfolk,VA 2009-2011  Generatesbusinessanddeepeningrelationshipsbysellingproductsandservicestopotentialandexisting customers.  Achievesaggressivesalesgoalsandprovidinghighqualitycustomerservice andcollectionsviainboundand outboundcalls,servicingcustomerandotherlossmitigationorrecoveryactivities.  Contacts delinquent,charged-off,orhigh-riskcustomersinordertosecure paymentanddetermine reasonfor delinquencyonactive loan/creditcardaccountas well asworkswithdelinquentcustomerstoestablishfull balance repaymentplansorsettlements;educatescustomersonaccounttermsand alternate payment programsand methods.  Providescustomersolutionsbyprovidingseamlessdeliveryof service,salesand/orfulfillmentrequestsby answeringcalls,textmessagesoremailsinacontact centerenvironmentknowledge of multiple productsand abilitytodeepenorretainrelationshipsthroughservice andsales EDUCATION & CERTIFICATIONS Bachelor of Science in Business – Human Resources Management AnticipatedGradationDate:12/2018 Western GovernorsUniversity |SaltLake City,UT