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Cathy D Lee
909 E Bendix Dr
Tempe, Arizona 85283
602-348-0003
602-435-8674
sungardsw@gmail.com
OBJECTIVE
Pursuing a career as a Customer Service Representative benefiting from 10 years & more of
experience in this field.
QUALIFICATIONS
ï‚· Answered a high volume of telephone calls from customers regarding payments, returns and
charges to accounts
ï‚· Maintained contact and followed up on problems that required special handling
ï‚· Provided marketing support by making outbound sales calls for special promotions
ï‚· Researched and responded to customer inquiries and explained transactions to their
satisfaction
ï‚· Recognized by customers who appreciated my extra efforts
ï‚· Assisted customers in the selection of products
EMPLOYMENT
04 / 2015 to DHL , Tempe, Arizona
Present Customer Service Agent
Answer incoming calls, schedule product pick ups for customers. Assignment through a
temporary agency-Randstad.
11 / 2014 to Synergy Solutions , Scottsdale , Arizona
01 / 2015 Customer Service Agent
On assignment through a temporary agency- Randstad. Assignment ended after holiday
season.
11 / 2013 to Canyon State Distr, Phoenix, Arizona
08 / 2014 Customer Relations
Processed and filled customers orders on a daily basis.
09 / 2012 to IQor, Tempe, Arizona
12 / 2012 Customer Service Agent
Answer incoming calls, process payments, update handsets on customers accounts, make
requested changes.
11 / 2010 to Stream Global Services, Phoenix, Arizona
10 / 2011 Customer Service Rep
Answer incoming calls, process payments, make account changes, send letters, & answer
questions re:Customer's Accounts
05 / 2008 to Sungard Southwest, Tempe, Arizona
02 / 2009 Receptionist
Answered incoming phone lines, recevied orders for Window tint. Responsible for the
process of those orders, also invoicing , shipping & receiving, everyday office duties.
EDUCATION
06 / 1993 South Mountain High School, Phoenix, Arizona
Diploma
Vocatnal Training @ Metro Tech Phx, Az for Data Entry. 10key by touch 7000-8000 ksp.
Type 35wpm

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Cathy Lee Resume (3)

  • 1. Cathy D Lee 909 E Bendix Dr Tempe, Arizona 85283 602-348-0003 602-435-8674 sungardsw@gmail.com OBJECTIVE Pursuing a career as a Customer Service Representative benefiting from 10 years & more of experience in this field. QUALIFICATIONS ï‚· Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts ï‚· Maintained contact and followed up on problems that required special handling ï‚· Provided marketing support by making outbound sales calls for special promotions ï‚· Researched and responded to customer inquiries and explained transactions to their satisfaction ï‚· Recognized by customers who appreciated my extra efforts ï‚· Assisted customers in the selection of products EMPLOYMENT 04 / 2015 to DHL , Tempe, Arizona Present Customer Service Agent Answer incoming calls, schedule product pick ups for customers. Assignment through a temporary agency-Randstad. 11 / 2014 to Synergy Solutions , Scottsdale , Arizona 01 / 2015 Customer Service Agent On assignment through a temporary agency- Randstad. Assignment ended after holiday season. 11 / 2013 to Canyon State Distr, Phoenix, Arizona 08 / 2014 Customer Relations Processed and filled customers orders on a daily basis. 09 / 2012 to IQor, Tempe, Arizona 12 / 2012 Customer Service Agent Answer incoming calls, process payments, update handsets on customers accounts, make requested changes. 11 / 2010 to Stream Global Services, Phoenix, Arizona 10 / 2011 Customer Service Rep Answer incoming calls, process payments, make account changes, send letters, & answer questions re:Customer's Accounts 05 / 2008 to Sungard Southwest, Tempe, Arizona 02 / 2009 Receptionist Answered incoming phone lines, recevied orders for Window tint. Responsible for the process of those orders, also invoicing , shipping & receiving, everyday office duties.
  • 2. EDUCATION 06 / 1993 South Mountain High School, Phoenix, Arizona Diploma Vocatnal Training @ Metro Tech Phx, Az for Data Entry. 10key by touch 7000-8000 ksp. Type 35wpm