Christopher Hanly Resume
- 1. CHRISTOPHER P HANLY 4432 Scissortail Loop, Westerville, OHIO 43081 Ph: 614-537-8207 cph3636@gmail.com Summary Motivated to succeed at any task or opportunity given. Experienced in support, growth and development of a service oriented company. Achieves goals through hard work, time management and continual learning. Dedication to process improvement. People oriented team player. Very fast learner. Superior work ethic. Extremely proficient with entire Microsoft Office Suite. Including Outlook and scheduling calendar invites/meetings. Self-motivated with little guidance needed to succeed. Tech oriented, with superior knowledge of SaaS sales and service. Skills Customer and Personal Service Technical Understanding Sales and Marketing Operation Monitoring Coordination Troubleshooting Service Orientation Self Motivated Experience Transparency Concierge/Senior Account Specialist Feb 2015 - Current Viewabill/No Surprises Software LLC. - Columbus, OH. Manage account portfolio of Fortune 500 Clients and AmLaw Top 100/200 Firms Schedule/conduct meetings with Executive and C Level contacts Perform Account Reviews, aligning all Stakeholders Responsible for all incoming demonstration requests via Desk.com Handle all service requests and manage according to priority. Coordinate with Team to involve necessary associates to remedy issue and escalate to CTO if needed Prepare agendas for meetings and roundtable discussions with Clients and Firms alike. Organize/structure data in CRM to assure all information is accurate and timely. Build and monitor Pipeline Report for sales and service issues Cold call prospective customers to bring new business opportunities Create/find new opportunities to expand current customers business
- 2. Maintain constant contact with Accounts and Prospects via email and phone. Identify customer values, to develop value propositions for prospects and existing customers Coordinate with Team on product implementation schedules and timelines Contact New Users for introduction and training Currently building training program with collaboration from Team Build trust and confidence with customers Network to market for prospective customers Developed Sales Process (being a start-up company Managing contract renewals Commercial Sales Account Manager/Product Specialist Feb 2014鐚Feb 2015 Batteries Plus 鐚 Columbus, Ohio Researched incoming phone call, email and general inquiries on products and order fulfillment as well as the quoting process Participated in product development such as; new battery builds and new product lines with overall superior product knowledge Involved in daily logistics, including deliveries and driver routes and schedules Other duties included but not limited to: Warehouse management, organization of product and core recycling, development of client relationships, supporting retail floor when needed, charging and cycling battery old stock Handled difficult situations with both customer and products, verifying specifications on various lamps, lamp fixtures, batteries and other products Trained new employees on commercial sales process Served with a very high knowledge level for the company Store Manager Aug 2010鐚Feb 2014 Batteries Plus 鐚 Columbus, Ohio Increased gross profits as well as increasing overall ticket count Supervised up to twenty people, with up to five in a shift Developed delegation skill Submitted monthly as well as daily reports Two years at the Columbus location, relocated to Gahanna to take on the newest store. Appointed as Senior Trainer to train all new associates Successfully improved retail sales numbers to 127% of previous year with commercial sales at 148% of previous year Submitted monthly as well as daily reports Sales Associate/Assistant Manager Dec 2007鐚Aug 2010 Batteries Plus 鐚 Columbus, Ohio
- 3. Performed daily tasks; to keep sales floor clean and well stocked as well as keeping a 'customer first' mindset Maintained a certain sales goal and excelled in goals. Through this hard work was promoted to Assistant Manager of a newer store to improve numbers Education Landscape Design/Build Aug 2007 Multimedia Production Columbus State Community College 鐚 Columbus, Ohio Additional Information Westerville Amateur Soccer Association referee for over 20 years.
- 4. REFERENCES: Amanda Phillips Executive Assistant/Director of Operations DSCN Capital/Viewabill (614) 560-7731 amandatphillips@gmail.com / amanda@viewabill.com Relationship: Co-Worker at Viewabill Daniel Hoffman Chief Technology Officer Viewabill (312) 343-1775 dhoffman@viewabill.com Relationship: Reported to at Viewabill Donna Hanly Senior Vice President, Chief Nursing Executive OhioHealth (614) 906-0119 dlhohio@aol.com Relationship: Mother, Mentor and Advisor Mark Scott Sales Manager Sylvania (614) 648-4394 Mark.Scott@sylvania.com Relationship: Co-Worker / Manager at Batteries Plus