More Related Content
What's hot (20)
Viewers also liked (6)
Similar to Michael Auman's Non-Music Resume 6_12_16 (20)
Michael Auman's Non-Music Resume 6_12_16
- 1. Michael Joseph Auman 1010 Falls Boulevard  Lebanon, Tennessee 3790  Phone: 804.356.5290  E-Mail: MichaelAuman23229@gmail.com Education ECPI University 2010 - 2011 Bachelor of Science Degree in Business Management GPA 3.77 Member of National Technical Honors Society 2011 Experience KHS-America – Customer Service Representative May 2015 – Current Relocated to Nashville, TN from Hohner, Inc. after the company merger with Hohner, Inc. Maintained old territory in a consultative support role, while gaining the Texas, Oklahoma, and New Mexico territory to support theoutsideDistrict Sales Manager. Responsible for issuing credits, authorizing returns, inspecting possibly defective merchandise, freight quotes via FedEx Ship Manager, generate sales by calling out to existing customers, and maintain positive rapport with end consumers. Extrapolation of data from the Microsoft Axapta systemto make stock reports in EXCEL for KHS Outside Sales Team and any account that required them. Partnered with members of theMarketing Department to administer an unparalleled customer service experience to. Gives support as needed in Artist Relations for local and high profile artists alike. Developing training systems (PowerPoint Presentations and the notes needed for giving that presentation) for new employees to better explain products offered by KHS to their customers and to compare to their competitors in themarket. Aided in supply chain management with product managers for greater success and higher turns in instrument and accessory sales. Assists in product development with product managers. Worked with warehouse management and staff in two locations (TN & CA) to be a member of the inventory count team and conduct cycle counts during theyear. Hohner, Inc. – District Manager (Northwest USA) August 2014 – May 2015 Initially hired to work in the Tele-Sales Department making cold sales calls based on leads generated from Google Keyword search and industry leads. Primarily used Sales Force software for logging in and outbound calls and TakeStock ERP systemfor generating sales tickets, return authorizations, and reports. Responsiblefor sales and customer relations for the Northwest Territory of theUnited States. Opened and coached newer accounts grow in sales and maintained mature accounts. Analyzed accounts within proximity to ensure market oversaturation of similar branded Hohner products never occurred while competing within the industry. Collaborated with the Marketing Department to aid in targeted sales promotions. Scheduled sales trips and meetings at the 2015 Winter NAMM tradeshow to showcasenew products and maintain and grow customer relations and also create product buzz within theindustry, Just Drums – General Manager February 2013 – July 2014 Hired as part time sales associate in February 2013 and promoted to full time General Manager in May 2013 due previous background in successful management, sales, and leadership. Excelled at the given daily tasks of opening, operating, and closing the storeas needed, in charge of walk in and phone sales, manage all eBay listings and online presence as it pertained to web transactions, social media, cash management, and quotes for customers (schools and general public). Tasked with analyzing trends in the market and foresight for stocking products that would create continued and new profitability for the company. Provided a textbook example of customer service experience and defused would-be volatile situations. Attended meetings to meet certifications and exceed expected product knowledge. Became one of theleading experts in percussion (combo, marching, and orchestral) instruments and accessories to help thecustomer choose which products were appropriatefor their needs. In charge of weekly cycle counts, scheduling, opening and closing the building, overseeing all employee tasks and employee development, web sales, in-store sales, phonesales, all warehouse tasks, and run reports for owners based on data taken from QuickBooks and imported into EXCEL. Assisted in web development by uploading product specs, pricing, images provided by companies FTP websiteor to manually take digital photographs of products for upload. Sam Ash Music – Department Manager September 2011 – February 2013 Hired as part time sales associate in September 2011. Promoted to full time associate in 6 months. Promoted to Percussion Dep artment manager in 9 months. Responsible for maintaining a clean and organized work environment. Expanded upon product knowledge through vendor training. Brokesales base on a consistent basis and worked with an entrepreneurial spirit to keep motivated for success while being highly organized. Multi-tasked efficiently while maintaining a professional and positiverapport with customers, vendors, and community. Became themarching and concert percussion consultant in the storedue to product knowledge and experience. In charge of weekly cycle counts and reconciliation. Participated in all storeclosing functions including closing registers, counting cash drawer totals, prepared cash pickups by armored truck, and any other miscellaneous activities to aid senior store management. Mills E. Godwin High School - Percussion Instructor June 2005 – June 2015 Coached 25-125 high school students and their musical training all through their high school experience. Composed and arranged music for marching band, percussion ensemble, and indoor percussion competitions. Wrote marching band drill and indoor percussion drill. Created and maintained the budget for supplies and applied for all field trips for the performing ensembles. Maintained a positiveand professional rapport with parents and school administration. • Atlantic Indoor Associations PSO Silver Medalist in 2008 out of 75 participating ensembles & PSA BronzeMedal in 2010 out of 97 ensembles • Awarded best performing drum line in class and show multiple times during fall marching band seasons
- 2. McKesson - Data Entry/Records Management (hired through Adecco) April 2006 – July 2006 • Document analysis and categorizing • Sensitive/Confidential document handling • Report to high ranking management on progress of project • Data synthesis Ben Franklin Crafts & Frames –Front End Manager January 2003 – 2005 • Assisted with opening and closing registers, inventory management, shippingand receiving • Maintained a clean working atmosphere • Trained in shippingpackages via UPS, FedEx, USPS • Cross trained as a cashier • In twenty-four months, hired as a warehouse/shipping-receiving associate and promoted to Front End Manager • Responsible for all financial activities on the sales floor • Responsible for planning merchandise based on traffic flow within thestore and scheduling when inventory was positioned on thesales floor Skills Technical Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Internet Proficiency, Teaching/Training/Coaching (as it relates to aiding co- workers in maximizing work flow efficiency), Public Speaking, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, AppleOSX, Apple iOS, AppleiWork Suite (Pages, Numbers, Keynote) on both OSX and iOS platforms, Adobe Photoshop CS5, Microsoft Axapta, DropBox, Symbaloo, Adobe Acrobat Professional, QuickTime, iTunes, Microsoft OneNote, Facebook, Facebook Business AnalyticTools and Marketing Strategies, Twitter, Instagram, Skype, and creating YouTube content to drive views. Leadership & Personal Motivatingand Advising, Attention to Detail, Budgeting, Written Communication, Following Instructions, Organized Workspace, Performing Demonstrations, Bringing PeopleTogether, Teaching, Visualizing, AdaptingNew Procedures, Administration Support, Analy zingProblems and Developing Solutions, Coaching, Delegate Tasks, Enforcing Rules and Policy, Interviewing and Questioning People, Public Speaking, Setting and Maintaining Standards, Multitasking.