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Telecoms DevelopmentsMark Franklin & Chris DanielsCiCS User Group March 2010
Billing and ProcessesNew charging scheme for desk telephonesEveryone paysCall costs more closely match what we payRental per extension numberBack dated to Aug 2009Future savings passed onto user departmentsCiCS User Group March 2010
Billing and ProcessesBT and Mobiles (Vodafone and O2)Move to a single account for whole UniversityGuarantees the bill gets paidTariff checkingReduced overall adminDirect debitDetailed info still provided if requestedDifferent ways for charging (or not) for small purchasesCiCS User Group March 2010
Upgrade to IP TelephonyMay 2008 – core and connections to local nodes over IP networkResilience, expansion, future proofingRetained digital/analogue phones until we decided how best to roll out IP solutionsMore recent developments (more later)CiCS User Group March 2010
Why IPT?Resilience & ExpansionCloser integration of voice application and other services (more later, fingers-crossed)Saving on cabling (and related infrastructure)Saving on power (and kit to provide it)Mobility/off-site workingMoves and changes simplerCiCS User Group March 2010
Current DevelopmentsCall centre applications and reportingVoice portal/Voice interactionCall recordingIP end-point deliveryHard-phonesSoft-phonesPortalCiCS User Group March 2010

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CiCS March 2010 Teldev

  • 1. Telecoms DevelopmentsMark Franklin & Chris DanielsCiCS User Group March 2010
  • 2. Billing and ProcessesNew charging scheme for desk telephonesEveryone paysCall costs more closely match what we payRental per extension numberBack dated to Aug 2009Future savings passed onto user departmentsCiCS User Group March 2010
  • 3. Billing and ProcessesBT and Mobiles (Vodafone and O2)Move to a single account for whole UniversityGuarantees the bill gets paidTariff checkingReduced overall adminDirect debitDetailed info still provided if requestedDifferent ways for charging (or not) for small purchasesCiCS User Group March 2010
  • 4. Upgrade to IP TelephonyMay 2008 – core and connections to local nodes over IP networkResilience, expansion, future proofingRetained digital/analogue phones until we decided how best to roll out IP solutionsMore recent developments (more later)CiCS User Group March 2010
  • 5. Why IPT?Resilience & ExpansionCloser integration of voice application and other services (more later, fingers-crossed)Saving on cabling (and related infrastructure)Saving on power (and kit to provide it)Mobility/off-site workingMoves and changes simplerCiCS User Group March 2010
  • 6. Current DevelopmentsCall centre applications and reportingVoice portal/Voice interactionCall recordingIP end-point deliveryHard-phonesSoft-phonesPortalCiCS User Group March 2010