![1
Claude Saker
Administrative & Customer Service Specialist
Nationality : Lebanese
Marital status : Married
Date of Birth : April 15, 1988
Phone Number: 0568360590
Email : claudes.sakr@gmail.com
CAREER OBJECTIVE
My main areas of strengths can be summarized in my leadership & my can-do attitude. I’m a fast learner
with project management, financial and computing skills also have good written and verbal
communication skills and the ability to interact effectively with people at all levels. I have a proven
recording, multi-tasking, problem solving & maintaining composure & focus under pressure.
Through my role, I have also demonstrated a great awareness in dealing with people across different
cultures and built amazing relationships. My career aspiration is to work in a reputable company that has
multinational facet with high potential for growth and ambitious talent development plan.
SKILLS
- Experienced in forging strong client relationships and developing significant client base.
- Excellent communication, negotiation and interpersonal skills –at all levels
- Multitasking, fast learning, and very good team player.
- Track record maximizing revenue.
- Strong organisational, analytical and research capabilities.
- Ability to work under pressure and consistently meet deadlines.
- IT Skills: Advanced user of MS Excel, Oracle, Omega, Worldspan.
- Languages: Fluent in English, Arabic and French
ACHIEVEMENTS
- Redesign and implement optimized schedule and route system which decreased market
downtime by 40% in 6 months.
- Built a new division within Ets. Saliba Services which Increased portfolio earnings by 87% in the
first year (2014) and 100% in the second year(2015).
EDUCATION
- Bachelor's degree in Business & Finance (2011)
- Socio-Economics BAC II Degree (2006)
PROFESSIONAL EXPERIENCE
Manpower Network - Dubai
Business Development
[April, 2016 – Present]
- Preparing the Marketing Strategy and Business Plan to penetrate the Dubai market
- Build sustainable relationships of trust through open and interactive communication
- Identify and assess customers’ needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents](https://image.slidesharecdn.com/d9e93532-5863-411f-bce8-91037cd41455-160924125131/85/Claude-Saker-Sep16-1-1-320.jpg)
![2
Sawaya intl. – Dubai
Sales Director
[October, 2015 – April, 2016]
- Leading a team of 14 sales representatives through daily missions and reports
- Create new sales channels with a detailed plan of action proposal to management
- Developing commercial routing system which reduced costs, minimized travelled distance and
time, and opened up to new customers.
- Monitor operations and initiate corrective actions for day to day challenges.
- Ensure absolute customer satisfaction by responding efficiently to complaints
- Appraise personnel’s performance and provide feedback to keep them productive
- Submit Management level Reports.
- Exhibition preparation and participation (Beauty World)
Ets. Saliba Services – Lebanon
Head Of Department
[March, 2012 – October, 2015]
- Managed department annual/quarterly budget of 300K USD
- Managed all Bank accounts.
- Ensure that the branch achieves required service performance ratings.
- Ensure that customer applications / requests are processed and forwarded to the respective
processing within the standard time
- Share knowledge with other branches on effective practices, business opportunities and needs.
- Ensure customer complaints are recorded, responded to and resolved effectively
Establishment Cafe Najjar - Lebanon
Administrative Specialist
[September, 2007 – February, 2012]
- Process all administration and reporting related to the company
- Ensure that cash collections are banked on a daily basis
- Arrange interviews for candidates with the General Managers and other key managers.
- Provide support to Company's staff on required material (management of stock of work material,
such as office supplies, pastry and kitchen raw material etc.)
- Coordinate and negotiate with the all suppliers
- Set-up Managing Director's travel arrangements
- Manage local F&B events (example: Horeca)
- Prioritize and deal with incoming mail (both hard copy and email) and perform other related
duties. Perform other related duties as required
Establishment Cafe Najjar - Lebanon
Sales Representative
[May, 2006 – August, 2007]
- Manage a stand of goods at Charcutier Aoun supermarket in Jeita, Lebanon
- Handle cash and credit customers by ensuring maximum Customer satisfaction and repeat sales.
- Build up great sales outcome through excellent negotiations skills
-
INTERESTS
During my spare time I enjoy relaxing and going out with family and socializing with friends. I also enjoy
camping and hiking , listening to music and biking. Furthermore, I have a keen interest in travel and cinema.
References are available upon request
UAE driving Licence available.](https://image.slidesharecdn.com/d9e93532-5863-411f-bce8-91037cd41455-160924125131/85/Claude-Saker-Sep16-1-2-320.jpg)
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Claude Saker-Sep16-1
- 1. 1 Claude Saker Administrative & Customer Service Specialist Nationality : Lebanese Marital status : Married Date of Birth : April 15, 1988 Phone Number: 0568360590 Email : claudes.sakr@gmail.com CAREER OBJECTIVE My main areas of strengths can be summarized in my leadership & my can-do attitude. I’m a fast learner with project management, financial and computing skills also have good written and verbal communication skills and the ability to interact effectively with people at all levels. I have a proven recording, multi-tasking, problem solving & maintaining composure & focus under pressure. Through my role, I have also demonstrated a great awareness in dealing with people across different cultures and built amazing relationships. My career aspiration is to work in a reputable company that has multinational facet with high potential for growth and ambitious talent development plan. SKILLS - Experienced in forging strong client relationships and developing significant client base. - Excellent communication, negotiation and interpersonal skills –at all levels - Multitasking, fast learning, and very good team player. - Track record maximizing revenue. - Strong organisational, analytical and research capabilities. - Ability to work under pressure and consistently meet deadlines. - IT Skills: Advanced user of MS Excel, Oracle, Omega, Worldspan. - Languages: Fluent in English, Arabic and French ACHIEVEMENTS - Redesign and implement optimized schedule and route system which decreased market downtime by 40% in 6 months. - Built a new division within Ets. Saliba Services which Increased portfolio earnings by 87% in the first year (2014) and 100% in the second year(2015). EDUCATION - Bachelor's degree in Business & Finance (2011) - Socio-Economics BAC II Degree (2006) PROFESSIONAL EXPERIENCE Manpower Network - Dubai Business Development [April, 2016 – Present] - Preparing the Marketing Strategy and Business Plan to penetrate the Dubai market - Build sustainable relationships of trust through open and interactive communication - Identify and assess customers’ needs to achieve satisfaction - Keep records of customer interactions, process customer accounts and file documents
- 2. 2 Sawaya intl. – Dubai Sales Director [October, 2015 – April, 2016] - Leading a team of 14 sales representatives through daily missions and reports - Create new sales channels with a detailed plan of action proposal to management - Developing commercial routing system which reduced costs, minimized travelled distance and time, and opened up to new customers. - Monitor operations and initiate corrective actions for day to day challenges. - Ensure absolute customer satisfaction by responding efficiently to complaints - Appraise personnel’s performance and provide feedback to keep them productive - Submit Management level Reports. - Exhibition preparation and participation (Beauty World) Ets. Saliba Services – Lebanon Head Of Department [March, 2012 – October, 2015] - Managed department annual/quarterly budget of 300K USD - Managed all Bank accounts. - Ensure that the branch achieves required service performance ratings. - Ensure that customer applications / requests are processed and forwarded to the respective processing within the standard time - Share knowledge with other branches on effective practices, business opportunities and needs. - Ensure customer complaints are recorded, responded to and resolved effectively Establishment Cafe Najjar - Lebanon Administrative Specialist [September, 2007 – February, 2012] - Process all administration and reporting related to the company - Ensure that cash collections are banked on a daily basis - Arrange interviews for candidates with the General Managers and other key managers. - Provide support to Company's staff on required material (management of stock of work material, such as office supplies, pastry and kitchen raw material etc.) - Coordinate and negotiate with the all suppliers - Set-up Managing Director's travel arrangements - Manage local F&B events (example: Horeca) - Prioritize and deal with incoming mail (both hard copy and email) and perform other related duties. Perform other related duties as required Establishment Cafe Najjar - Lebanon Sales Representative [May, 2006 – August, 2007] - Manage a stand of goods at Charcutier Aoun supermarket in Jeita, Lebanon - Handle cash and credit customers by ensuring maximum Customer satisfaction and repeat sales. - Build up great sales outcome through excellent negotiations skills - INTERESTS During my spare time I enjoy relaxing and going out with family and socializing with friends. I also enjoy camping and hiking , listening to music and biking. Furthermore, I have a keen interest in travel and cinema. References are available upon request UAE driving Licence available.