Communication - management
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This document discusses communication in the service industry. It defines service industry as industries that earn revenue through providing intangible products and services. It then defines communication as the process of sending and receiving information among people. It further discusses the elements, barriers, and process for effective communication, providing suggestions and concluding that communication problems persist without research and understanding effective communication is dialogue-based.
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Provides a permanent record
that can be referred to again and again
3. Structure Less structured
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Rigid format
4. Feedback Immediate feedback
Clarification possible
Feedback delayed
Clarification difficult
5. Range Short range
Face to face
Long range
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So next time you want something done in a certain way, rather than telling people what to do, show them the behaviour you expect from them. This way, you will have more engaged, happier employees and clients.
6.Speaking of change, embrace it!
And one of my favourites embrace change! Being a leader means knowing and accepting that nothing is forever. Even liking the idea: Change is a given in anything we do in life. In business, change brings with it opportunities and challenges more than it brings trouble.
So be flexible, be adaptable, enjoy change when it comes, and from time to time, search for it yourself it will be worth it.
Misconceptions About Leadership
Like so many other things, leadership has its own myths and misconceptions.
I have found 3:
1.You can not be a leader if you arent in an authority position.
False! You can be a leader if you are a manager, but if you are a leader, you dont have to be a manager as well. Setting positive examples, guiding the people around you, being their voice when the situation arises that is the job of a true leader, no matter his daily job description.
2.You can not be a leader if you are an introvert.
False! Character traits are so different in people that we simply can not put a label on it and say that introverts arent good leaders. Sometimes, thinking more on the inside than on the outside proves even more beneficial than we think. Introverts arent masters of public speech, but that doesnt mean they can not guide and inspire people toward great goals.
3.If everyone is a leader, who will follow?
False! The truth is, nobody leads in everything. The best leaders have their specialties and also, they step in and out of their role as leader gracefully.
The best estimates offered by research are that leadership is about one-third born and two-thirds made. How does this reflect into real life? Well, we can consider that leadership is a set of innate traits, completed by another set of qualities that are refined and perfected in time, with education, training, and experience.
I believe being a leader isnt usually a job that you find, but rather one that finds you. Although it is not easy, it has a certain *je ne sais quoi* that draws one like a moth to a flame. As a leader, you need to make smart decisions about products and services, marketing, financing, and other operational issues, but you also have to maximize the full potential of your employees. There is a lot to do, but allow me to let you in on another little secret leadership skills are great even for those who dont want to lead. All the qualities I have depicted above will serve you well no matter your position at a job and in your personal life you will be ready to step in, lead and make things smoother and better for many other people.
Once again remember be not afraid of greatness. Some are born great, some achieve greatness, and some have greatness thrust upon them. Get your five buckets filled, and that wibusiness communication chapter one 1&2.pptx
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https://www.facebook.com/share/p/dVmZg6pkioYj7yUX/?mibextid=oFDknk
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To be or not to be born a leader? Are leaders born or made? These are the questions.
There are some theories that put the innate factor first and others that postulate our ability to become leaders. Reality has shown us, though, that there are, in fact, three categories:
1.Those who are indeed born leaders,
2.Those who simply arent ever going to be very good leaders and
3.Then theres the middle category where the vast majority of us lie. This is precisely where the real potential for becoming a leader can be found.
From within this vast pool of wannabe Lion-Kings, through the process of teaching, learning, practice, observation, and experience over time, true leaders arise.
So, what does it take? How do you know you can become a leader? And most of all, how do you become a great leader, not just a good one?
Then, I remember our heyday romance with William Shakespeares Twelfth Night to peruse what Malvolio reads from Maria: be not afraid of greatness. Some are born great, some achieve greatness, and some have greatness thrust upon them
I have discovered that there are six (6) main pillars of leadership wisdom.
Lets check them out.
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Showing confidence is a thing of nonverbal communication more than the verbal one more than half of human communication comes from nonverbal cues. But being confident is a must for a leader, so if you havent already, you should start today by practising strong nonverbal communication standing tall, making eye contact, and learning to control your fidgeting.
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Rumour has it that successful business leaders arent the most honest men out there, but this isnt what I have learned about true leaders. Dishonesty goes hand in hand with pretend-leaders, thats all. That is because every one of your followers looks at your level of honesty and ethics code and responds in accordance.
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3.Inspire
A true leader does not only open his/her eyes to novelty and innovation but is himself/herself a figure of inspiration. So, if you want to reach wild success, you should definitely hone your leadership vision and communicate it to the others around you.
Inspiration is essential and pushes people to overcome difficult times and also accompanies people on their way to accomplish their goals when times are not all that difficult and challenging. Inspiration is a true must-have in leadership.
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3. Structure Less structured
Flexible
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4. Feedback Immediate feedback
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So next time you want something done in a certain way, rather than telling people what to do, show them the behaviour you expect from them. This way, you will have more engaged, happier employees and clients.
6.Speaking of change, embrace it!
And one of my favourites embrace change! Being a leader means knowing and accepting that nothing is forever. Even liking the idea: Change is a given in anything we do in life. In business, change brings with it opportunities and challenges more than it brings trouble.
So be flexible, be adaptable, enjoy change when it comes, and from time to time, search for it yourself it will be worth it.
Misconceptions About Leadership
Like so many other things, leadership has its own myths and misconceptions.
I have found 3:
1.You can not be a leader if you arent in an authority position.
False! You can be a leader if you are a manager, but if you are a leader, you dont have to be a manager as well. Setting positive examples, guiding the people around you, being their voice when the situation arises that is the job of a true leader, no matter his daily job description.
2.You can not be a leader if you are an introvert.
False! Character traits are so different in people that we simply can not put a label on it and say that introverts arent good leaders. Sometimes, thinking more on the inside than on the outside proves even more beneficial than we think. Introverts arent masters of public speech, but that doesnt mean they can not guide and inspire people toward great goals.
3.If everyone is a leader, who will follow?
False! The truth is, nobody leads in everything. The best leaders have their specialties and also, they step in and out of their role as leader gracefully.
The best estimates offered by research are that leadership is about one-third born and two-thirds made. How does this reflect into real life? Well, we can consider that leadership is a set of innate traits, completed by another set of qualities that are refined and perfected in time, with education, training, and experience.
I believe being a leader isnt usually a job that you find, but rather one that finds you. Although it is not easy, it has a certain *je ne sais quoi* that draws one like a moth to a flame. As a leader, you need to make smart decisions about products and services, marketing, financing, and other operational issues, but you also have to maximize the full potential of your employees. There is a lot to do, but allow me to let you in on another little secret leadership skills are great even for those who dont want to lead. All the qualities I have depicted above will serve you well no matter your position at a job and in your personal life you will be ready to step in, lead and make things smoother and better for many other people.
Once again remember be not afraid of greatness. Some are born great, some achieve greatness, and some have greatness thrust upon them. Get your five buckets filled, and that wibusiness communication chapter one 1&2.pptx
business communication chapter one 1&2.pptxetebarkhmichale
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https://www.facebook.com/share/p/dVmZg6pkioYj7yUX/?mibextid=oFDknk
Not everyone is born a leader, but anyone can be
To be or not to be born a leader? Are leaders born or made? These are the questions.
There are some theories that put the innate factor first and others that postulate our ability to become leaders. Reality has shown us, though, that there are, in fact, three categories:
1.Those who are indeed born leaders,
2.Those who simply arent ever going to be very good leaders and
3.Then theres the middle category where the vast majority of us lie. This is precisely where the real potential for becoming a leader can be found.
From within this vast pool of wannabe Lion-Kings, through the process of teaching, learning, practice, observation, and experience over time, true leaders arise.
So, what does it take? How do you know you can become a leader? And most of all, how do you become a great leader, not just a good one?
Then, I remember our heyday romance with William Shakespeares Twelfth Night to peruse what Malvolio reads from Maria: be not afraid of greatness. Some are born great, some achieve greatness, and some have greatness thrust upon them
I have discovered that there are six (6) main pillars of leadership wisdom.
Lets check them out.
1.Be confident
Showing confidence is a thing of nonverbal communication more than the verbal one more than half of human communication comes from nonverbal cues. But being confident is a must for a leader, so if you havent already, you should start today by practising strong nonverbal communication standing tall, making eye contact, and learning to control your fidgeting.
Confident leaders are the best kind. Confident leaders win over their followers because it inspires people to do the same.
2.Be honest
Rumour has it that successful business leaders arent the most honest men out there, but this isnt what I have learned about true leaders. Dishonesty goes hand in hand with pretend-leaders, thats all. That is because every one of your followers looks at your level of honesty and ethics code and responds in accordance.
When you are honest and you treat people just the way you expect to be treated back, you will cultivate honesty and integrity. And that will propagate to your staff as well because in order to make perfect sense, each member of your team needs to line up with your core expectations. So make sure they follow the same ethics rules as you do.
3.Inspire
A true leader does not only open his/her eyes to novelty and innovation but is himself/herself a figure of inspiration. So, if you want to reach wild success, you should definitely hone your leadership vision and communicate it to the others around you.
Inspiration is essential and pushes people to overcome difficult times and also accompanies people on their way to accomplish their goals when times are not all that difficult and challenging. Inspiration is a true must-have in leadership.
4.Interact withBusiness communication:an introduction
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- 1. SERVICE INDUSTRY COMMUNICATION NAME : FATIN NUR ADILAH BINTI AHMAD SULHI ID NUM : 2082019020007 LECTURERS NAME : PN NOR ASYAH BINTI HASHIM
- 2. SERVICE INDUSTRY Service industry is when an industry made up of companies that primary earn revenue through providing intangible product and services.
- 3. Communication is a process of sending and receiving information among people COMMUNICATION
- 4. COMMUNICATION based on article journal by Fred Communication Elements Process for effective communication Barriers
- 6. TYPES OF BARRIERS IN COMMUNICATION process physical semantic psychosoci al BARRIERS
- 7. RESPONSIBILITIES LISTENING PROCESS FOR EFFECTIVE COMMUNICATION
- 8. Everyone have to know the way to have a good communication with others. Communication is importance In any group dynamic, there needs to be a point person to set and clarify roles at the close of discussion or debate. SUGGESTION / RECOMMENDATION
- 9. Communication problem is a common problem Communication problems will persist in the absence of research, thoughtful analysis, creative problem solving, empathy, and an understanding that effective communication is based on dialogue. CONCLUSION