Communication - management
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This document discusses communication in the service industry. It defines service industry as industries that earn revenue through providing intangible products and services. It then defines communication as the process of sending and receiving information among people. It further discusses the elements, barriers, and process for effective communication, providing suggestions and concluding that communication problems persist without research and understanding effective communication is dialogue-based.
Communication - management
- 1. SERVICE INDUSTRY ¨C COMMUNICATION NAME : FATIN NUR ADILAH BINTI AHMAD SULHI ID NUM : 2082019020007 LECTURER¡¯S NAME : PN NOR ASYAH BINTI HASHIM
- 2. SERVICE INDUSTRY Service industry is when an industry made up of companies that primary earn revenue through providing intangible product and services.
- 3. Communication is a process of sending and receiving information among people COMMUNICATION
- 4. COMMUNICATION ¨Cbased on article journal by Fred Communication Elements Process for effective communication Barriers
- 6. TYPES OF BARRIERS IN COMMUNICATION process physical semantic psychosoci al BARRIERS
- 7. ?RESPONSIBILITIES ?LISTENING PROCESS FOR EFFECTIVE COMMUNICATION
- 8. ?Everyone have to know the way to have a good communication with others. ?Communication is importance ?In any group dynamic, there needs to be a point person to set and clarify roles at the close of discussion or debate. SUGGESTION / RECOMMENDATION
- 9. ?Communication problem is a common problem ?Communication problems will persist in the absence of research, thoughtful analysis, creative problem solving, empathy, and an understanding that effective communication is based on dialogue. CONCLUSION