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YES, WE ARE ALL INDIVIDUALS!
Social media and crisis communication

Martijn Kriens | @martijnkriens | martijn.kriens@icrowds.net
Martijn Kriens

Business|Science|Government|Innovation|ICT|
eHealth	
 Cloud|Pancakes|iCrowds|RTLNieuws|
iCrowds|AIM|IIPSaaS	
 WirelessArnhem|Vlieger|
Recalcitrant|	
 ....

@martijnkriens | martijn.kriens@icrowds.net
Conferentie crisiscommunicatie keynote
Conferentie crisiscommunicatie keynote
Conferentie crisiscommunicatie keynote
Facebook
Daily in NL

12.000.000
Twitter
Daily tweets in NL

5.000.000
Sources Dutch social web
In the Netherlands

390.000
Three years of Facebook

Valentine

Facebook	
 movie
Three years of twitter

Elections
Three years of Hyves (Dutch social network)
Three years of WhatsApp
Elections 2012
Listening to people in the living room
# political messages
25 Maart tot en met 23 September 2012

Verkiezingen

5	
 Miljoen	
 berichten!
Val	
 kabinet
Programma’s
Sources political messages
i In total 2,2 million messages

Bron

Aantal

Twitter

1.644.184

Nieuws

224.855

Facebook

96.168

Forum

50.135

Blog

35.105

Hyves

21.967

Overigen

Minder dan 1%

Twitter	
 is	
 the	
 most	
 important	
 social	
 platform	
 for	
 political	
 discussion
Role sentiment in debates
“There you go again”
Predictive value

Premier-­‐debat

VVD	
 	
 	
 	
 	
 	
 	
 	
  41	
 
PVDA	
 	
 	
 	
 	
  40	
 
!
!
!
!
SP	
  	
  15	
 
PVV	
  	
  15	
 
CDA	
  	
  12
Project X Haren
Social and mass media working together…
Project X Haren

A	
 16	
 year	
 old	
 girl	
 invites	
 some	
 friends	
 to	
 
her	
 sweet	
 sixteen	
 party…
Project X Haren
Tweet from NOS on 15:29 starts the real
buzz on social media
Project X Haren
th

th

19 and 20 September it grows to 11.000 messages.
Main subject is youth planning to join the “party”
Project X Haren
Messages are more and more comming
from all over the country

65%	
 of	
 all	
 messages	
 
are	
 from	
 Groningen
Project X Haren
In the evening it further growths, especially
after 20:30. Topics mainly from younger people
ProjectX Arnhem
The party that never started
Project X Arnhem
The start

In	
 the	
 evening	
 a	
 Facebook	
 page	
 is	
 made	
 that	
 
immediately	
 attracts	
 attention	
 in	
 the	
 night	
 
!

Messages	
 mainly	
 from	
 Arnhem
Project X Arnhem
Page creation until 28th September (date of
the “party”)

Practically	
 no	
 buzz	
 from	
 the	
 creation	
 of	
 the	
 page	
 until	
 the	
 
date	
 of	
 the	
 party
Project X Arnhem
Afternoon 28th September

15:30	
 article	
 on	
 the	
 
government	
 action	
 by	
 
the	
 NOS	
 on	
 the	
 
webpage
Project X Arnhem
Late afternoon, early evening

Short	
 burst	
 of	
 attention	
 
due	
 to	
 the	
 police	
 
barricades	
 at	
 the	
 
entrance	
 of	
 the	
 city

Hardly	
 any	
 conversation	
 of	
 youth	
 talking	
 about	
 going	
 to	
 the	
 party
Pressure from Twitter to media
making journalists nervous
“Hijack” of Vuelling flight

Flight	
 from	
 Malaga	
 to	
 Amsterdam	
 loses	
 
radio	
 contact
“Hijack” of Vuelling flight
Tijdlijn
“Hijack” of Vuelling flight
Tijdlijn
“Hijack” of Vuelling flight: role of reporters
Storm aan berichten op Twitter start om 13:54, eerste bericht op massamedia om 14:18. Op dat moment al 200
berichten per minuut op Twitter. Om 14:48 is het duidelijk dat er niets aan de hand is (scherpe stijging sentiment)

17.000	
 berichten
Conferentie crisiscommunicatie keynote
New realities

Using the crowd
Profiling
Gender
Male

Female

Normal

ProjectXHaren
Picking up signals
Conferentie crisiscommunicatie keynote
Lansdall-Welfare, T., Lampos, V., & Cristianini, N. (2012). Effects of the recession on public mood in the UK. Proceedings of the 21st
International Conference Companion on World Wide Web - WWW ’12 Companion, 1221. doi:10.1145/2187980.2188264
A New reality

Organized individuals
New paradigm
• “The invisible hand”

Cooperation	
 without	
 Coordination	
 
!

	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 	
 Clay	
 Shirky
The power of open networks

Hello everybody out there using minix -	
 
!

I'm doing a (free) operating system
(just a hobby, won't be big and
professional like gnu) for 386(486) AT
clones. This has been brewing since
april, and is starting to get ready.
From: torvalds@klaava.Helsinki.FI
(Linus Benedict Torvalds)
Transaction cost & Firm size (Ronald Coase)

Breakup	
 in	
 logical	
 and	
 more	
 
consistent	
 units
Nieuwe modellen

Theatre	
 production	
 model

Common	
 interest	
 model
Centralised <> De-Centralised
Centralised

Distributed

De-­‐Centralised

Rand
Walmart during Katrina

“A lot of you are going to have to make
decisions above your level. Make the
best decision that you can with the
information that’s available to you at the
time, and, above all, do the right thing”!
!

Lee Scot, CEO Walmart
YES	
 

we	
 are	
 all	
 individuals!
Questions?

@martijnkriens | martijn.kriens@icrowds.net | Martijn Kriens | www.icrowds.net
Thank you!
@martijnkriens | martijn.kriens@icrowds.net | Martijn Kriens | www.icrowds.net

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