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Curriculum Vitae-Joy.Singh
- 1. 1 of 4 RESUME Joy Ashish Singh Professional Summary: Functional - Managing Market Research - Vendor Management - Managing Sales - Managing Business Development - Managing Operations - Managing Client Service - Managing and driving team to get optimum productivity - Inventory and assets management My Achievements:  Supported Godfrey Phillips India,in the launch of Hawkeye brand of cigarette in Jaipur and Mumbai, India  Supported Pera doce (management) in the launch of premium women fashion brand in Delhi,India  Was part of the core launch team of Alpha Future Duty Free at Delhi International Airport. My Strength  Business Process Analysis  Analytical and Interpersonal Skills  Team player with skills oftraining , grooming and team motivation  Organized  Strategic Business Planner  Proactive, Committed and Enthusiastic Present Assignment: Role: Senior Marketing Manager – (Dec’ 2015 – Continue), Empyreal ResearchPvt. Ltd. Job Profile  Business Development  Actively involved in GTM activities  Budget control and accountability for the location , events and promotional activities  Responsible for smoothly execution of events and promotions.  Working with vendors to manage product’s pre and post launch events.  Prepare and present details market research outcome conducted by the various teams  Execute all events and promotional activities conducted within/outside the mall.  Analyze the data collected by the team  Working with internal team to identify business issues, provide highly innovative and creative solutions that achieve quality and process improvements.  Fostering and maintaining strong client relationships to meet expected customer service levels.  Responsible for generating the buzz and foot-falls into the centre to achieve the budgeted revenues.  Managing market research  Train data collection associates on the research module Nine and half years of work experience in retail and service industry with MBA in marketing from University of Wales, U.K. I have gain experience in market research, business development, channel management, vendor’s management, event management, data analysis, operations management, sales, inventory management, customer service, recruitment, team management, training and complaint management.
- 2. 2 of 4  Responsible for promotional events, such as free sampling and collection of feed-back data  Stock control of all collaterals.  Coordinate with retailers during events and promotions.  Ensure adherence to mall SOP’s where executing the events.  Execute CSR events to bring goodwill.  Ensure all events and promotions conducted within the legal frameworks.  Responsible to ensure prospective customers should experience a very high quality of brand experience.  Actively make all efforts to drive meaningful traffic to the centre, which enhances the centre’s overall performance.  Responsible to develop, update and implement the events manual on routine basis.  Responsible for developing and monitoring events calendar on monthly and quarterly basis.  Assist and guide members of the marketing and operations team to proactively handle events and promotional activities.  To create the events and promotions budget and business plan.  People Management  Recruit team members for data collection (Third party)  Actively involved in the arrangement of team members (third party)  Managing promoters conveyance and training schedules on products  Recruit team members for in-house support team  Ensure productivity and achievement of targets  On job training and handholding of the team members and monitor their daily performance  Form, train (actively involved in developing training module), develop and manage efficient and productive sales/customer service team  Implement health and safety regulations to maintain a safe working environment.  Monitor and appraise the performance of staffs. Previous Assignments: Role: Store Manager (August’ 2014 – Nov’15), Randstad India Limited Products: Accessories and premium brand of cigarettes. Job Profile:  Implementation of Standard Operating Procedures across the locations by the management  Actively involved in go to market activity  Analysis of consumer feedback and reporting to management  Develop brand image and market awareness to create sales lead  Tracking the cash collection at store, hotels and events  Ensure merchandise availability at all touch points  Monitoring stock turnover and movement of goods  Coordinating with warehouse for the timely and safely delivery of merchandise with all the legal documents  Handling online sales of HAWKEYE brand of cigarettes for Rajasthan, India  Handling timely pickup and delivery of stocks  Taking preventive measures to control shrinkages  Handling escalation with time bound resolution  Plan, develop and implement short and long-term sales strategies  Taking care of the timely submission of VAT and excise duty  Budget control and accountability for the location , events and promotional activities
- 3. 3 of 4  Negotiate with vendors and shortlist the best quotation who can timely supply the materials  Taking care of all the utilities are working properly  Team leading , handholding and roistering along with performance evaluation  Ensure that all new recruits understand their defined job responsibilities  Ensure productivity and achievement of targets  On job training and handholding of the team members and monitor their daily perform ance  Form, train (actively involved in developing training module), develop and m anage efficient and productive sales/customer service team  Implement health and safety regulations to maintain a safe working environment.  Monitor and appraise the performance of staffs. Role: Store Manager (June’2013 – July’ 2014) Peradoce, New Delhi Products: Women Apparels Job Profile:  Handling online sales as well store operations of Peradoce brand of premium women apparels  Help IT Team and marketing manager in developing the content strategy for the website that would help in driving sales  Handling timely pickup and delivery of stocks  Tracking the cash collection and delivery of merchandise within the stipulated time  Handling escalation and resolve with utmost care  Identifies current and future customer requirements by establishing rapport with potential customers and understand requirements  Ensures availability of merchandise and maintaining inventories at optimum level all the time  Determining additional needed sales promotion; authorizing clearance sales; studying trends.  Secures merchandise by implementing security systems and take preventive measures.  Protect employees and customers by providing a safe and clean working environment  Maintains the stability and reputation of the store by complying with legal requirements  Completes operational requirements by scheduling team roster  Maintain staff by recruiting, selecting, orienting, and training employees.  Maintain discipline by coaching, counseling, planning, monitoring, and appraising staff performance  Contributes to team effort by accomplishing related results as and when needed Role: Claim Advisor (July’2011 – September 2011). Lloyds Banking Group, United Kingdom. Products: General Insurance Job Profile:  Improving the overall customer relationship,making customer aware oforganization’s complaints procedures  Acknowledging complaints promptlyand responding to them within the settime limits,systematically and fairly  Making fair and impartial decisions on whether to uphold a complaintin line with companyand regulatory frameworks  Resolving customer’s queries within agreed authority,investigating the cause ofcomplaint,gathering information from relevantsales and service teams,and reviewing sales documentation  Summarizing anyadditional actions required,advising customers when theycan expect a final response,drafting and sending outcorrespondence  Maintaining customer related information systems for accurate record keeping  Using complaintinformation to improve service and sales standards where appropriate  Ensure compliance with legal requirements,industryregulations,organizational policies,and professional codes.
- 4. 4 of 4 Role: Assistant Duty Manager (Jan’2007 – June 2010). Alpha Future Airport Retail Pvt Ltd, New Delhi Products: Accessories, Perfumes and cosmetics, Apparels, Liquor, Tobacco and confectioneries Job Profile:  Handling departure lounge store operations  Establish the performance goals and allocate resources  Monitoring shift performance and regular feedback against targets  Managing and motivating team to increase sales and ensure efficiency  Liaison with merchandising and buying team to support with relevant data and feedback  Liaison with marketing team to activate various promotions and marketing activities  Ensure smooth flow of information between store and Head Office  Develop, manage and constantly update Standard Operating Procedures  Maintain amicable relations with airport staffs (i.e. airlines and government officials)  Strive to maintain the adequate level of sales and service standard at the store  Ensure timely stock take and stock audits  Manage and monitor roles and responsibilities of team members  Ensure the FIFO method of the operations  Track the re-order levels for the next two shifts.  Clearly and consistently communicate with retail team on business performance  Maintain awareness of market trends in the retail industry  Implementation of growth strategies and processes  Develop and implement training programs and retreats to expand the capacity of all staff  Works with HR Dept. to offer timely training that meets the developmentneeds ofthe team and provide inputfor developing future training programs  Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews Role: Sales Manager (July’2006 – October’2006), ING Vysya Life Insurance Company Pvt. Ltd., New Delhi Role: Assistant Manager – Marketing (Jan’2004 – June’2006), Integrated Enterprises India Ltd., New Delhi Professional Qualifications  Master of Business Administration in Marketing – University of Wales, United Kingdom  Diploma in Computer Application – National Institute of Information Technology (NIIT), India Certifications  Entrepreneurship Development Program on Export Management – SISI, New Delhi, India PERSONAL INFORMATION Languages : English,Spanish and Hindi PresentAddress : 779, Metro view apartmentsector-13,Dwarka,New Delhi, India Contact number : +91-8800000270 Personnel E-mail ID : joy.singh@hotmail.co.uk SkypeID : joynewport Date: Signature