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13 years qualified and experienced with stores and purchasing management, and interaction with clients,
business partners, and employees of different backgrounds; greatly enhanced my communication, public
relations, negotiation, and people management skills to effectively address a variety of audiences and
situations .Over 13 years successful career experience in business development, commercial, strategic
planning, marketing, joint ventures, performance improvement, procurement, public relations, establishing
strong senior-level relations and contacts, negotiation, people management and leadership with proven
accomplishments
Aspiring for mid Senior level openings in Warehousing and Purchasing Management,
Logistic and Supply Chain, Business Development, Sales and Marketing,
 A result oriented professional with over 13 years of comprehensive experience in Store Development,
Purchasing management, Strategic Planning, Sales & Marketing and People Management Skills.
 An out-of-the-box thinker with a flair for identifying & adopting emerging trends & addressing industry
requirements to achieve organizational objectives and profitability norms.
 Gained understanding of critical business drivers in multiple markets and industries; highly successful in
building relationships with upper- level decision makers and business partners.
 Demonstrated abilities in developing customer support dept.
 Developing a winning team to meet the challenges of the international or the local market needs
 An effective communicator & team leader combined with flexible & detail oriented attitude with ability to
interact effectively with people.
Core Competency
Behavioural:
 Bi-lingual (written & oral) English and
Arabic
 Customer Focus
 liability to work with cultural diverse
workforce and client base
 Drive / Results Orientation
 Championing Excellence and
Continuous Improvement
 Integrity / Building Trust
 Business Decision-Making (Analysis &
Judgment)
 Operational Decision Making
 Planning and Organizing
 Building Business Partnerships
 Maximizing Performance
 Sharing responsibility
 Managing Performance / Coaching
 Influence/Generating Commitment
 Organizational Awareness / Sensitivity
 Resilience / Stress Tolerance
Technical (Knowledge)
 Technical/Engineering Skills
 Strategic & Business Planning
 Experience in Profit and Results
management
 Negotiating Skills
 Al Jaber Policy Knowledge
 JDE Systems Knowledge
 FMS process Knowledge
 Business Processes
 Business Standards
 Pricing Model (Awareness)
 Legal Obligations
 Communication Skills
 Dispute Resolution
 Management & Leadership Skills
 Interpersonal & Communication Skills
 Management and planning of resources
and time
 Project Management Skills
Notable Highlights:

Warehousing Management: Govern all management responsibility for the assigned Stores department according
company system as per ISO standards. Through applying solid Management, Leadership, Continuous Improvement
and Clear Communication Principles, develop employees and Workshop unit / clients strategies; making use of Plan,
Control, Deliver & Action on every aspect of the Business.
 Purchase / Sales Administration: Inventory controlling, taking care of Total Order Management, i.e. Data Base
Maintenance; Financial Transactions. Preparing Weekly and Monthly purchase / sales reports showing actual
Purchase / sales done on the basis of monthly target assigned and budget.
 Business Planning: Devising effective strategy with a view to achieve top line and bottom line profitability of
the organization, Formulating strategies and reaching out to the unexplored market segments / customer groups for
business expansion, Preparation of annual Budget and Forecast
 Marketing & Business Development: Managing marketing operations for achieving increased growth & revenue.
Forecasting monthly/quarterly targets. Framing strategies for establishing greater awareness about company& its
products.
 Client Servicing: Managing customer service operations for rendering and achieving quality services. Resolving
customer complaints on performance bottlenecks.
HECHAM SAMEER GHAITH
Email Address: hesham983@yahoo.com.sg
Mobile No. +971506811995

 Team Management: Leading and motivating teams ensuring their career development and positive
contribution to the company.
Employment Details
Al Jaber Groups,Abu Dhabi, UAE. www.aljaber.com
One of the leading business houses in UAE. Engaged in Construction, Manufacturing, Transportation,
Heavy lift, Marine, Services, Aviation, Trading and Hospitality. It operates collectively over 30 plus companies
Job responsibility:
 Responsible for the effective implementation of the integrated management system per business unit.
 Implementation and management of the Fleet Management Solution (FMS) to achieve ‘best practice’ as a world
class business unit.
 Takes ownership of business & Maintenance Policy and core operating values and ensure their implementation
and adherence.
 General and administration expense control – report back to management on overspends and cost reduction
program.
 Participate in daily/weekly Workshop/Client meetings producing accurate reporting and evaluation of business
performance and outcomes with Sub-ordinates and Higher Management when applicable.
 Evaluate the human resources required to deliver the required business outcomes.
 Management of Business levels of support in order to exceed Business service standards.
 Oversee the management of all internal paperwork (work orders) made in the workshop are complied with
according to company requirements.
 Effective management of the physical resources required to adhere to Quality Health Safety & Environment.
 Spreading of effective information about business activities across business unit.
 Partner with the QHSE Compliance Unit to fulfill the ISO accreditation and continuous improvement ethos.
 Partner with all facets of the organisation to exceed all aspects of customer service standards with
external/internal customers or suppliers.
 Create, maintain and promote an environment that encourages employee well being, which is positive, safe and
secure and where performance is recognized and rewarded, ensuring staff view Business unit as an employer of
choice.
 Create a challenging environment that fosters career opportunities, staff development and provides appropriate
rewards and recognition.
 Evaluate, coach and mentor employee job performance as per position description and appraisal program.
 Leading, motivating and training direct reports to improve their operating efficiency. Imparting training to
Superintendents and operators on process and quality improvements.
 Monitor and implement company policy as directed by senior management
 Compliance with all internal policies and procedures, authority limits and external requirements.
 Problem solving client issues where necessary and escalate the matter accordingly.
 Provide customers with accurate and appropriate information necessary to make an informed decision about
their EMV’s.
 Maintain FMS standards and service quality.
 Provide customer service excellence.
 Establish and maintain open lines of communication with all of areas of the company, providing constructive
feedback regarding the workshop services.
 Record and gather data during all interactions/meetings and complete accurate actions and tasks accordingly.
 Manage, lead and develop the Business unit, workshop and other Team.
 Make a contribution to the identification and resolution of opportunities and issues that confront any region of
Machinery & Services business.
 Contribute to the innovation processes aimed at achieving continuous improvement in terms of management
processes and practices.
 Contribute to the continual assessments and development of Machinery & Services long-term strategic position
and capabilities.
Education & Certification

 Bachelors of Business Administration
From McMillan University United States

 PDCA Training Certificate,
 5S Training Certificate,
 Seven Waste Training Certificate,
Computer Skills:
Well Versed in Microsoft office, Word excel, PowerPoint, internet research,
Personal Details
Date of Birth: 15 – November 1983
Family Status: Single
Nationality: Syrian
Driving license: Holder of UAE / Light Vehicle
Passport No: N 009352298
Valid until 29-09-2020

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Hecham resume - CV

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