Curtis Shields Resume
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Curtis Shields has over 10 years of experience providing customer service and managing client transactions at Bank LEUMI USA. He currently serves as a Banking Officer - Customer Service Associate, where he responds to client inquiries, facilitates transactions, monitors daily activity, and ensures compliance. Previously, he was an Administrative Banking Associate, where he prepared documentation, accompanied bankers on client calls, processed inquiries and mailings, and managed client records. Curtis holds a BS in Criminal Studies from CUNY John Jay College and has received customer service and fraud investigation training. He is proficient in various banking software programs.
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ASHISH SINGHAshish Singh
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Ashish Singh is seeking a position in market research, investment servicing, or portfolio management. He has 3.5 years of experience in market research, client servicing, investment banking, and operations management in the financial services industry. Currently, he works as a business analyst at Markit conducting research on fixed income securities and maintaining reference data.Tatiana Araujo Resume - ACCOUNTANT ANALYST-FEB022017
Tatiana Araujo Resume - ACCOUNTANT ANALYST-FEB022017Tatiana Masseratti Araujo
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Tatiana Araujo has over 15 years of experience in accounting, finance, and business analysis. She currently works as an Accountant Analyst at BNY Mellon in Orlando, where she performs daily account reconciliations, prepares financial reports, and resolves accounting issues. Previously, she held financial analyst and specialist roles at JP Morgan Chase and Citigroup, where she supported transactions, reconciled accounts, and assisted clients. She has a Master's in Business Administration from the University of West Florida.Curtis Shields Resume
- 1. Curtis Shields - 347.682.7274 - CurtSheilds@gmail.com Overview: Experienced Banking Associate with ten years’ experience, providing quality customer service, managing processes associated with client transactions and inquiries, including but not limited to; cash payments instructions, security transactions, specializing in portfolio maintenance, general account modifications and daily administrative tasks. Primary Responsibilities: Bank LEUMI, USA – (May 2007 to Present): Banking Officer – Customer Service Associate (2011 to Present) • Act and respond to private banking customer instructions, inquiries and problems. Additionally, facilitating the processing of transactions in a timely and accurate manner to help maintain client relationships. • Monitor client’s daily transaction activity to ensure alignment with expected activity. • Inform Banking team of potential issues, possible fraud or unexpected activity that is not in line with the customer’s standard instructions. • Prepare ad-hoc reports on account cash balances, overdrafts, significant balances, currency transactions and ensure the proper disclaimers are attached. • Ensure activities comply with pertinent internal policies and external regulations. • Communication with officers and other business partners involved in the maintenance of internal control standards and the development of related procedural guidance. • Serve as main point of contact to resolve account opening related service inquiries. • Train new staff on banking system, customer service policies and procedures Administrative Banking Associate (2007 – 2011) • Prepare appropriate documentation for transaction execution and coordinate process flow by partnering with internal business units. • Accompany Private Bankers on customer calls and provide information regarding service, operations, products, and technology platforms. • Assisted the relationship managers with handling the daily request of customers in their portfolios. • Routed customers’ inquiries to designated department daily. • Processed and mailed out banking distribution correspondences. • Managed and organized clients portfolio records in data base systems. Education / Certifications: • Bank LEUMI USA Customer Service Training Course 2008 • CUNY – John Jay College BS Criminal Studies 2007 • CUNY – John Jay College Fraud Investigation Certificate Course 2006 Software Proficiencies: 1
- 2. Curtis Shields - 347.682.7274 - CurtSheilds@gmail.com Systematics, Quest, Global Funds Transfer System, Integrated Banking Systems: Insight, Sales Management & Deposit Origination, Vision Content, Microsoft Office Suite. 2