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- 1. Colin Docherty Mobile: +447501116255•Email:colin.docherty Profile  24 years of experience includingwith Infosys Lodestone Consultingand Amdocs Consultingworkingmainly with tier 1 Telecommunication Providers,Oil & Utilities and Publishing.  An accomplished PROJECT/PROGRAMME & OPERATION MANAGER / CONSULTANT with extensive experience in the Telecommunications, Energy/Utilities, Customer Management, I.T, and Marketing sectors.  Overall Programme Director for large delivery / release programmes worldwide. Experienced programme director that focuses on delivering results through close engagement with stakeholders.  Senior consultant with a successful delivery track record addressing complex business and IT challenges in the Business Process Management , IT Strategy, Data Migration and Operational Supports Services Domains. Key Achievements  Successful delivery of EE stores into one of the UK’s largestRetail Organisations  Programme Manager BP for transition of data management for the North Sea (UK & Norway). Over 30million documents migrated from Documentum to Sharepoint  Delivery Executive/Programme Director for Poyry, Finland.Transition of ITand Finance& Business systems for 22 countries to outsourcing in various locations  Online Country Manager for Vodafone Ireland, Albania & Qatar  Project Manager on several Billing and CRM integrations across Europe  Lead Role for iPhone Launch o2 Ireland. Fastest time to market in Europe  Key Role for Fixed line and Broadband Launch for o2 Ireland  Overall Programme work stream lead for mediation, billing and invoicing migration for UPC Switzerland Employment History & Experience EE Communications,SeniorProgramme Manager May 2015 – Present Senior Programme Manager / Performance & Marketing At present holdinga senior rolewithin EE. Responsiblefor planningand deliveringlargescalecomplex programmes across all businessunits within thecompany specialisingin IT,Corporate,Marketing and Retail. Responsiblefor planning,delivery,resourcemanagement, business transformation and changemanagement. Also implementing Governance and PMO and providingall communication to senior stakeholders.Setting up and runningall steeringboards and technical architectureauthorities.Preparingpresentations and presenting at CXO level. Complete control of budget. Presently the Business Lead for the transition of all B2Bcustomers from various legacy systems to a singleBSS stack.Complex role involvingCorporateFinance, Corporate Support and CRM, BillingOperations and Finance, Procurement , Legal and various other key business units. Previous rolewithin EE was the Programme Manager for the trial launch of EE Concessions into Argos Retail Stores. A very successful trial launch leadingthe way for an excitinglongterm partnership for both organisations. InfosysLodestone,SeniorPrincipal Consultant / Programme Director June 2011 – September2014 North Sea Programme Manager BP (May2013 - Apr2014) The Atlas Programme at BP is an ongoing Global Programme to migrate all BP data worldwide from legacy systems . Benefits included reducing operational costs, decommissioning legacy systems and increased efficiency within the organisation. My key roles included: Overall management of all onshoreand offshorestaff for the North Sea. Responsiblefor planning,resource management and change management. Also implementing Governance and PMO and providingall communication to senior stakeholders.Setting up and running all steeringboards and technical architecture authorities.Preparingpresentations and presentingat CXO level. Complete control of budget. Delivery Executive, Programme Director Poyry Finland (Sept2012- Apr2013)
- 2. This was the largest outsourcing Programme in the Nordics. The benefits to Poyry resulting in large scale reduction in operational costs and centralisation of key business processes. My key responsibility as the programme director for phase 1 were: Overseen Wave 1 of the Transition of the outsourcingof IT and Financesystems for 22 countries for Poyry. Managed 140 staff on-shoreand off-shore staff for a multi-million pound programme. Set up and managed all meetings and governance at CXO level successfully.Successfully delivered the firstphaseof a 5 year transition programme for Poyry. Online Country Manager Vodafone (Ireland, Albania & Qatar) (June2011-Aug 2012) Global online Programme of which Ireland was the first successful implementation Successfully managed the transition of all onlineproducts in Ireland to the new Oracleonlinesystem and set up the transition programme in Albania.The Ireland transition was the only successful transition of all systems at the moment globally. Key elements were the implementation of e-billingand e-Shop reducing operational costs and increasingsales Comverse Kenan,Programme Director (Contract) May 2010 –October 2010 A contractposition within Comverse to play a key role in the initial planningof the launch of 2 mobile companies within Belgium and Albania within Telenet and Plus telecoms. Key responsibilities wereto oversee the planningincludingbudgets and resources for billing,CRM, orderingand collections workstreams.Ownership of projectdeliverables/plans/profit& loss/resourceplanning& charters Amdocs Consulting May 2000- July 2005 Consulting Management Position on several high profile positions resulting in successful transformations and product launches throughout Europe. Key roles included: Head of Business Transformation – Vodafone (India) (Jan 2010-May 2010) Main achievements included: Successful management of the Business Transformation programme (>40m subscribers, covering 23 circles of India); Centralisation of all areas of pre-paid/post-billing units, including I.T throughout India. Head of Quality Management – Sensis (Melbourne, Australia) (Oct 2009-Dec 2009) Main achievement: Set up/led team of 40 Quality Assurancestaff for Sensis Advertisingand Media Division. Scope/Business Change Manager – Eircom (Dublin, Ireland) (Feb 2009-Aug 2009) Main achievements: Developed excellent relationship between Amdocs & Eircom following full implementation of Amdocs 7 suite within Phase 0 New Generation Business Systems Architecture programme, including: Ordering, Product Catalogue, Provisioning, Mediation, Billing and CRM Programme management of all work-streams for Business Transformation & Business Process Optimisation Business Deployment Manager – Virgin Media (UK) ( Mar2008-Nov 2008) Main achievements included: Business Transformation/Phase One Release Go-Live Plan for National Workflow Programme Management of the Amdocs deployment team Successful delivery of key business processes and tools, including: Programme Governance, Charter, Resource Plan, Go-live Project Plan, Activity Milestones, Defect Management Process, and others. Business/Process Lead – iPhone / 02 (Dublin, Ireland) (Jan 2008-Mar 2008) Main achievements included:
- 3. Project management of the iPhone launch in conjunction with O2. Quickest time to market in Europe Amdocs lead for all Business Change / Business Process Change, and associated project deliverable. Business & Process Lead – Broadband / 02 (Dublin, Ireland) (Jul 2007-Dec 2007) Main achievements included: Mapping & delivering new business processes for fixed line Broadband 02 Educating O2 on potential issues of a new line of business Co-ordination of Business Change emanating from product launch Head of Project Management Office - Elisa (Helsinki, Finland) (Mar 2007-Jun 2007) Main achievements included: Managed the Tellus Project Team ensuring Amdocs project deliverables into Elisa and ensured a highly competent business analysis was in place for corporate requirements. Implemented the PMO team and set up all Governance and Steering Committees Cablecom(now UPC) Zurich, Switzerland June 2003 – February2007 The leading cable network company in Switzerland offering solutions in the field of analog and digital cable TV & radio, broadband Internet access, telephony and business applications. Managed several implementations and migrations resulting in optimising operations and reducing costs. Role within marketing in streamlining the activation process for quadruple play products greatly reducing costs and increasing time to market. Senior Project Manager – I.T Strategic Projects (Mar2005-Feb2007) ( Main achievements included: Management of large quadruple play projects Program led billing work-stream of project integration for Cablecom Switzerland into UPC Amsterdam Undertook migration of Kenan Arbor to Arbor FX and mediation migration of CSG to Comptel Carried out implementation of Amdocs CRM6 system / ESB Middleware Head of Activation Management, Broadband – Consumer Marketing (Jan2003- Mar2005) Main achievements included: Ensured maximum efficiency in the activation process of Hispeed Internet & Voice Release and co-ordination of large billing and CRM marketing projects EARLIER CAREER SUMMARY 2002 - 2003 SUNRISE (TDC SCHWEIZ AG) (Zurich, Switzerland) Senior Project Manager – I.T Billing 2001 – 2002 SUNRISE (TDC SCHWEIZ AG) (Zurich, Switzerlan Project Manager – I.T CRM Systems 1999 – 2001 SUNRISE (TDC SCHWEIZ AG) (Zurich, Switzerland) I.T Manager – Corporate System 1997 – 1999 SCOTTISH TELECOM (Glasgow, UK) SystemsAdmin/Billing Manager 1993 - 1997 CAB INTERNATIONAL (Wallingford, UK) Senior Editorial Database Controller 1990 - 1993 CAB INTERNATIONAL (Wallingford, UK) Scientific Information Officer/ Editor Tools, Methodologies and Training Amdocs & Infosys ProjectManagement Methodologies, Amdocs Business Transformation Methodology,eTOM framework Competent user of MicrosoftOfficesoftware packages,including WORD,EXCEL, POWERPOINT, and specialistapplications, Billing Systems: QuoVantage ,Geneva, Kenan Arbor, Arbor FX11, Amdocs, Comverse One. CRM Systems: Amdocs, Comverse One. Education Graduated with a Bsc (Hons) Medical Parasitology fromGlasgowUniversity (1990) Other Qualifications Prince2 (Foundation & Practitioner)