More Related Content
What's hot (20)
Viewers also liked (6)
Similar to Resume PDF (20)
Resume PDF
- 1. I am a highly driven professional with an extensive history and experience in retail, logistics and customer services. I am a well organised person and a quick learner with a proactive and productive work attitude. A team player with team management experience and able to train and conduct training programs. Facilities Coordinator (The Department of Facilities): Promoted to Senior Attendant when Sergeant At Arms merged into The Department of Facilities. Was responsible in managing a team of 20 staff members whist running the day to day of the Service Centre Office within the Department of Facilities. This included the same in-house service as the Attendant role, however, with more responsibility. Customer services management; Managing a team of 20 staff members; Creating and maintaining weekly rosters for staff; Organising and conducting training programs for staff; Function room management (bookings, layouts and accommodation bookings); Reception duties; Mail and parcel management for building; Management of maintenance work buildings. Fire Marshal and controller for all areas of the Parliamentary estate. Proficient with MS Office applications-Word, Excel, Outlook , internal booking database and internal radio systems. Alexsander Perez Block 102, Simei Street 1. #11-914 Singapore, 520102 Email: alexsander_perez15@yahoo.com / Contact: 65+88285064 INTRODUCTION High level customer services Extensive retail experience Staff training and development Rostering Team Management Maintaining and Surpassing KPIs Facility management First Aider General administration Armed forces training ( UK based ) EXPERIENCE House of Parliament- Westminster (London) Jan 2009 May 2015 Page ! of !1 4
- 2. Attendant (Sergeant At Arms): Assisted with customer queries, delivering mail and parcels to Members of Parliament and their staff offices. Liaised with different departments in organising general maintenance work throughout the building. Setting up conference rooms ready for meetings. Customer services attendant; Reception duties; Mail and parcel management for building; and Management of maintenance work for the building. Retail Sales Assistant: Reiss is a mens and womans fashion retail store that prides itself in is high quality goods and impeccable service. This role allowed me to deal directly with customers on a face to face basis. My main role was to promote and sell mens tailored fashion suits. This was a fast moving role that allowed me to develop my customer service skills and awareness of current styles and trends in the market. Customer services; Upkeep of store; Meeting daily, weekly and monthly KPIs; General queries, returns and complaints handling; Cash handling; Replenishing stock; Window Merchandising Retail Sales Assistant: My role at T M Lewin & Son was within the suit department at their flagship Jermyn Street store in London. I was involved in generating sales and meeting daily targets within the store. High end customer service in selling mens formal and casual wear; Upkeep of store; Meeting daily, weekly and monthly KPIs; General queries, returns and complaints handling; Cash handling; Stock Management and Window Merchandising REISS (London) Weekend Contract Feb 2008-Jul 2009 T M Lewin & Son. (London) Weekend Contract Oct 2006-Dec 2007 Page ! of !2 4 Houses of Parliament- Westminster (London) Mar 2002-Jan 2009
- 3. Retail Sales Assistant: As a retail assistant I worked within different concessions ranging from mens and womens wear which included Armani, Hugo Boss, Boss Mens formal wear and Shanghai Tang. Working with different brands gave me extensive experience. My duties were promoting and selling merchandise, arranging alterations, taking customer orders and dealing with department queries and liaising with other concessions. Customer services sales assistant; Upkeep of store; Meeting daily, weekly and monthly KPIs; General queries, returns and complaints handling; Cash handling; Stock Management Selfridges Department Store. (London) Weekend Contract Jan 2002 Oct 2006 EDUCATION 2013 PROFESSIONAL CERTIFICATE REED Learning-London From Good to Great Delivering-Reception and Facilities Services 2008 DEPARTMENT OF FACILITIES- HOUSE OF PARLIAMENT Senior Attendants Development Programme 2000 NATIONAL VOCATION QUALIFICATION (NVQ) OF RETAIL OPERATIONS London Chamber of Commerce and Industry Examination Board-London Modules Covered: Display stock to specification to attract customer interest and promote sales Meet customers needs for information and advice Contribute to the maintenance of health and safety in the workplace Contribute to the security of the workplace Contribute to effective working relationships Provide goods from stock on request Help customer to choose between products Maximise product sales Process payments for purchases 1996 NATIONAL VOCATION QUALIFICATION (NVQ) OF PUBLIC SERVICE (ARMED FORCES) The City & Guilds of London Institute-London Modules Covered: Maintain and Operate Equipment Maintain Personal Effectiveness Contribute to the Maintenance of Security of Property and Premises Communicate Orally In Writing and Graphically Maintain Health and Safety Page ! of !3 4
- 4. Expected Salary: $2200 neg. 1995 GENERAL NATIONAL VOCATIONAL QUALIFICATION (GNVQ) ART & DESIGN (INTERMEDIATE) Saint Francis Xavier College - London - UK Modules Covered: Information Technology Level 2 Applications of Numbers Level 2 Communications Level 2 Develop 3 Dimensional Work Intermediate Develop 2 Dimensional Work Intermediate Investigate Art and Design Professional Practice Intermediate Develop Practical Art and Design Skills Intermediate Explore Others Arts and Design Work Intermediate 1994 GCSE OLEVELS Bishop Thomas Grant school - London - UK English Technology Art & Design Geography Maths Spanish History Science REFERENCES Available Upon Request Page ! of !4 4