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- 1. DANNY STEFANIC Brajsina 16 • 51000 Rijeka, Croatia, EU • US Cell: (305) 766-4751 CRO Cell: (385) 91/595-1630 dannystefanic@gmail.com •••••••••••••••••••••••••••••• Objective: Seeking a challenging position as a bar manager, assistant bar manager, bar chef or head bartender, using management abilities and enthusiasm to serve and accommodate patrons, while ensuring that the bar functions effectively to maintain high level of customer satisfaction. SUMMARY: Extremely knowledgeable and resourceful Hotel Bar and Beverage Manager with huge background in effectively managing, controlling and administering Bar Department on Cruise ships and supporting services, to the specified standards of the hotel and department, adhering to company and statutory regulations. EXECUTIVE SUMMARY  More than five years of experience  Strong track record of maintaining consistent standards  Excellent track record of continually training outlet staffs  Great ability to run energetic, informative daily lineups and maintain impeccable cleanliness standards (European, Canadian & US public health)  Proven ability to maintain a strong presence on the floor and closely coordinate opening and closing procedures  Exceptional clear, concise written and verbal communication skills  Excellent listening skills  Profound ability to sell concepts and ideas to management, peers, and employees  Proven track record of promoting an atmosphere of teamwork  Demonstrate ability to lead by example  Excellent time management and organizational skills  Remarkable knowledge of MS Office and usage of computers PROFESSIONAL EXPERIENCE Beverage Operations Manager (Acting) Carnival Cruise line  Responsible for running all aspects of the bar focusing on cleanliness, proper stocking, set-up, inventory procedures and exceptional customer service.  Implemented systems for staffing, scheduling, inventory, and training.  Implemented inventory procedures that allowed us to cut costs and drastically cut back on internal theft.  Trained the staff and implemented stricter inventory procedures.  Administered operational functions and planned appropriate strategies.  Supervised everyday functions and ensured cost effective operations.  Monitored effective use of budget.  Managed guest complaints and facilitated appropriate actions.  Performed troubleshoot on various processes and initiated changes if required.  Maintained everyday operations and resolved all issues.
- 2. Carnival Cruise line April 2009 - Present Assistant Beverage Operations Manager  Inspiring bar staff to deliver prompt, friendly and efficient service at all times.  Daily Stock Control and full weekly audit.  Organizing the daily rotation and duties.  Ensuring quality of branded areas & venues.  Daily reconciliation of sales.  In-depth understand of measurements and weights of drink levels for branded and non-branded areas & venues.  Promote the menu and 'special offers'.  Managing a team of 70 to 100 bar staff (depending on ship size).  Planning and organizing of special functions/projects.  Ensure effective security of keys and property - company, guest and personal.  Deal with lost property.  Challenge and report any person acting suspiciously.  Display and encourage a high level of personal hygiene, customer care courtesy and social skill. Carnival Cruise line October 2008 – April 2009 Management Trainee (under supervision)  Hosted and communicated with guests.  Organized the Bar team: their tasks, schedules and information meetings.  Assisted the Beverage Operations Manager in staff management: recruitment, training, evaluation and promotion.  Monitored customer service levels.  Ensured the quality of service and service provision.  Took full responsibility for the Bar during allocated shifts.  Full management cross training in all related departments( accounting, guest services, storeroom, dinning, retail)  E-learning (full 3 month course of Management & Leadership) Carnival Cruise line January 2008 – October 2008 Bartender  To provide quality beverage service to guests. Suggest and promote drinks that will proportionally, increase revenue.  Providing an effective control of all assigned bars. Supervising the basic operations of the bar waiters and bar stewards, as per their job descriptions, training, evaluation and promotion.  Report directly to the Bar Operations Manager or Assistant Bar Operations Manager
- 3. Carnival Cruise line November 2007 - January 2008 Bar waiter  suggesting and serving alcoholic and non-alcoholic beverages at various beverage outlets throughout the cruise ship - bars, lounges, cafes, night clubs, discos, casinos and open decks.  Knowledgeable in various cocktails, premium brand spirits, beers, wines and promote them among passengers in order to meet and exceed the sales targets set by the Bar Operations Manager.  Take the orders from the guests, relays them to the Bartender and t hen makes sure that the beverages are served in the proper glassware with the proper garnish  Knowledge of USPH regulations and making sure that all work is carried out according to these standards.  Attending various training session organized by direct supervisors and the head of the department.  Assist in re-stocking bars or other beverage outlets around the cruise ship. Villa Ariston, Opatija February 2005 - October 2007  Receptionist EDUCATION Hotel and tourism management and hospitality school, Opatija, Croatia Carnival management training PERSONAL INFORMATION  Mobility: Driver’s license B  Date of Birth: 31.12.1984  Languages – English – Profound knowledge spoken and written Italian - Profound knowledge spoken and written Spanish – Very good spoken and written REFERENCES  Available on request