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- 1. Phone +201003320853 E-mail osama_azur@yahoo.com Osama El Badry Mohamed Personal Information Summary Of Qualification  Marital status: Married  Nationality: Egyptian  Date of Birth: 10th Feb 1980  Place of Birth: Sohag , Egypt.. Food & Beverage Department (1/2011) Till now Coral sea Sensatori - Sharm El Sheikh Member of pre- opening Team – Atlantic a Hotels Egypt. • Support F&B admin & acting as Restaurants Manager since December 2013. • Create ideas that helping to Achieve F&B Target of sales " starlight -dinner –increase number of pax at payable Restaurant – increase Beverage Sales at F&B outlets • Improve guest satisfaction survey regarding F& B outlets. • Participate to create & setup standard of F&B manual skills and Knowledge of Coral Sea Resorts Company. Restaurant Manager Gokan & stone grill Restaurants (6/2015 Till now). • Managing & operate Gokan Restaurant with different concepts "sushi Bar – Asian cusine – Teppeniki . • Managing and lead team member consist of 12 pax at both restaurant. • Responsible to delivered high quality of service standard at both at payable Restaurant different than we provide at other restaurants. • Responsible to achieve more than 75% from target of sales for F&B Department. American Restaurant ( Tiran Diner ) ( 11/2012 till 6/2015) • Manage and Operate American diner, total Capacity 120 Covers With two type of concept Lunch as snacks and dinner As American and Tex -mex Concept. • Managing and lead a team member consist of 14 Pax • Responsible to delivered a high quality of service matching with both concept • Responsible to make sure that the food that we delivered to the guest matching with food safety and hygiene rolls
- 2. • Train and develop staff skills • Assist to achieve F& B service Score • Increase & create idea that helping to Achieve restaurant target Stone Grill Restaurant ( 1/2011 till 11/2012 ) • Responsible to Manage and Operate Stone Grill Restaurant ( extra Charge ) this a new concept and the first Restaurant For this Kind of service in Egypt • Manage and Train Restaurant Team Consist of 7 staff • Responsible to Provide high standard of service matching with This new concept and maintained all time • Responsible to make sure that all diners had enough knowledge about this concept ( way of cook-how to deal with the stone ) • Handling all guest complain ,anticipation ,expectation with their Different nationalities and culture • Responsible to maintain smooth operation • Deliver the target budget and generates revenue • Set a standard and operation procedures and maintain it • Scored 90% to 95 food and beverage service quality at the restaurant Assistant Restaurant Manager (As in charge) (9 /2009 ) till (1/2011) Baron Resort Sharm el Sheikh  Responsible for the main Restaurant  Responsible for staff consists of 33 individuals.  Responsible for Training the staff according the chain policy.  Handling Restaurant detailed affairs.  Responsible of informing the Management of customer Satisfaction survey.  Managing and achieving Restaurant budget according to hotel policy.  Managing and organize special events ( Romantic night –Oriental night- Sea food night ) Head Waiter ( 2008 -2009 ) (5-2004) till 9 /2009 Intercontinental Abu Soma - Red Sea Member of Pre- Opening Team know The Standard Of intercontinental Hotels & Group  One of the teams of the main Dining room "Café Stella Restaurant"  Responsible to assist the manger in supervising the daily operation of café Stella Restaurant  Managing and supervising Staff Consists of 29 Individuals(Egyptian , Filipinas & Sri Lankan )  Responsible to assist Restaurant Manger for main duties. - Quality level of products - Guest satisfaction - Operation cost
- 3. - Sanitation, cleanliness and Hygiene  Replace the restaurant manager during his absence  Responsible for the tasks and policies (SOPs) between the Manger and Staff. • Responsible to conducts pre- meals Briefings during (absence / vacations) of the Manger & his assistant. • Responsible to conduct trainings for Staff • Responsible to make sure that Stocks are available for the Restaurant matching With needs Creating & maintaining the team Work attitude • ( Work better To Gather ) According to hotel’s policy. Captain (As in Charge ) (2007-2008)  Responsible and in charge of Swimming Pool & Beach area (Azur & Windsurf Bars)  Responsible to achieve the targets that has been given  Having Very good knowledge of Beverage & Food Menu  Handling guest complaints and requests Waiter (2005-2006)  Cross training at the dinning room & Bars  Received thanks letter of guest satisfaction  Received thanks letter to Honest Behavior Bus Boy (2004) Education  B.S.C. of Hotel & tourism (1998-2002 ) Helwan University Hotel management with grade (Very good). My education in my Faculty of Hotel Management Department with summer Training helps me to have good knowledge and experience of Hospitality Industry specialty food and beverage field. Other Experience  More than 5 years of Experience in Food and beverage at Sensatori Sharm El Sheikh.  More than 5 years of Experience in Food and beverage at Intercontinental Abu Soma.  Handling and Managing Food & beverage team attitude and Guest Satisfaction  Ability to make training for staff and improving all Skills  Attended the ICDL Courses , with overall Experience of Handling, and ability of using Microsoft office , Microsoft Word , Excel, and
- 4. Power Point. Handling Windows 98, ME, XP Languages Arabic : Mother tongue. English : Very good Command. Russian : Fair Objective Training On the Short-Term; Outstanding and Unique Service leading to a customer satisfaction. On the Long-Term; Gaining experience to lead To a managerial level • Train the Trainer for food and Beverage area ( Sensatori ) • Sales and Marketing ( ministry of tourism- Sensatori ) • Leadership Training ( ministry of tourism -Sensatori ) • Food and beverage skills ( ministry of tourism- Sensatori ) • Leader ship training ( ministry of tourism- Sensatori ) • Management strategic plan ( ministry of tourism- Sensatori ) • Modern management ( ministry of tourism- Sensatori ) • Haccp ( ministry of tourism- Sensatori ) • Fire training ( all hotels ) • First aid ( all hotels ) • Hygiene and Sanitation ( crystal- Preversik ) • Winning Ways & Wheel ( intercontinental ) • Manager or The year 2014 " Sensatori " Awards and Certificates Received • Received thanks letter from TU -Uk Thomson events manager ( Sensatori ) • Received thanks letter for New Year events in Baron Resort. • Received thanks letter from area general manager ( Baron ) • Hotel Employ of the month April 2007 ( intercontinental ) • Supervisor Of the quarter Nov 2008 ( intercontinental ) • Received thanks letter for Guest Satisfaction.( intercontinental) • Received a thanks letter for Honest Behavior