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- 1. CV Templates Richard Harrison richaharrison71@gmail.com PERSONAL STATEMENT A highly motivated, flexible member of the team, a good communicator, I am committed to making customer service my first priority. Able to work well as part of a team or work alone using initiative with attention to detail being particularly important. Confidence and integrity are two of my attributes which I bring to every role I undertake. WORK EXPERIENCE Supervisor – November 2013 - present Toolstation Rotherham/Barnsley Responsibilities: ? Customer Service, making sure all our customers have an engaging experience. Two of the stores I have worked for have received National awards for mostimproved store and a store of excellence. Customer evaluation sessions are carried out randomly on the team by me to ensure we are ready for our quarterly mystery shop visit. As we are a high volume retailer for building trade materials I do have to deal with various returns and complaints on a daily basis to the high standard required. ? Health and Safety, responsible for the safety of my colleagues and customers through best practice. I carry out daily duties such as fire door checks, clear aisle checks and fire alarm/evacuation procedures in line with safety policy. I help carry out annual risk assessments for all colleagues. ? Communication, I use the weekly team brief to inform the team of company initiatives and news,I am able to liase across all levels from regular colleagues up to company director level. ? Cash handling (including daily banking), taking payment from customers both cash and card and placing orders using the Epos system. ? Stock Management, responsible for over 11000+ products in store through careful stock management and attention to detail when picking items for sales. ? IT Skills,use of computer to compile dailysales figures,stock recording and emails to Regional Director and stock buying team. Use of small PDQmachine to move stock locations around the store Assistant Store Manager – May 2004 – March 2013 HMV UK Ltd Wakefield Responsibilities: ? Customer Service,winner of 100% mystery shop result for the store many times. Dealing with complaints and returns in a sympathetic manner whilst working within company policy. ? Deliver weekly Team Brief through staff meeting presentations. ? Training and development of all store colleagues, from interviews to interactive sessions, including school placements for work experience. ? Cash handling (daily banking in absence of cashier). ? Merchandising and stock control to maximise sales through bestpractice procedures and loss prevention methods. ? IT Skills,Microsoft word/outlook/excel on a daily basis to record and send financial information. Supervisor – May 2000 – May 2004 HMV UK Ltd Wakefield Responsibilities: ? Customer Service,provided guidance,motivation through the delivery of training sessions, utilising role playand presentations to raise store standards. Dealtwith complaints in an effective way ensuring the appropriate outcome was reached. ? Leader of audio departmentresponsible for a small team oftrainee buyers. ? Responsible for the recruitmentof temporaryseasonal staffand their induction training.
- 2. CV Templates ? Deliver the companies KPIs through effective planning/organisation and incentives to maximise sales opportunities. Assistant Video Buyer – April 1996 – May 2000 HMV UK Ltd Meadowhall Sheffield ? Customer service skills,(returns,age restricted items and refunds/complaints). ? Worked closelywith the head video buyer in order to learn and understand the role. ? Accountable for increased sales volume ? Responsible for merchandising and visual impactofproductwithin key areas of the store. Sales Advisor – September 1990 – April 1996 Burton Group PLC (Top Man/Principles for Men/Trader/Lloyds Shoes) Wakefield Responsibilities: ? Customer Service,dealing with queries and complaints and selling ofthe store’s loyalty card. ? Maintaining contact with Head Office departments in order to quickly replenish stock. ? Responsible for creative window displays ofshoes and clothing for maximum impact. ? Cash handling (returns and refunds). ? Housekeeping standards,including Health and Safety. Qualifications and Education September 1988 – July 1990 Hemsworth High School Hemsworth A Level: English,History,British Government/Politics and General Studies GCSE’s, September 1986 – June 1988 Hemsworth High School Hemsworth English, English Literature, Mathematics, History, Economics, Biology, Science, Geography, CDT Continued Professional Development/Training First Aider Fire Warden Health & Safety Certificate level 1 Experience of working with volunteers on a local pond clean up HMV Assistant Manager Fast Track Debenhams award for Customer Service Excellence Additional Information Full clean UK driving licence PERSONAL INTERESTS I enjoy walking and cycling in the local area, coastal walks during the Spring/Summer, photography, baking during the Winter months and collecting movie memorabilia. I also like to visit classic car shows when time allows. REFERENCES References are available on request.