CV OF THABISO PHIRI
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Thabiso Charles Phiria is seeking a position that allows him to fully utilize his skills. He has experience as a contact center consultant at Nedbank since 2013, where he assists clients with account queries and processes leads. He is currently studying towards a BComm in Logistics at UNISA. He brings qualities of respect, eagerness to improve skills, commitment to accuracy and being self-motivated. Prior to Nedbank, he worked as a call center agent for Aegis South African Tourism from April to July 2010, assisting local and international clients with travel information.
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The document provides a summary profile and skills, objective, personal details, education history, and professional experience of Anabelle Mijares. She has over 2 years of administrative and human resources experience, including recruitment, training, office management, and event planning. She also has 1 year of retail and customer service experience. Her education includes a Bachelor's degree in Business Administration. She is seeking to optimize her professional and personal strengths to make a relevant contribution to a company's growth.CV OF THABISO PHIRI
- 1. PHIRI,THABISOCHARLES PHIRI, THABISO CHARLES Thabiso.cp@gmail,com 2393 Mampuru Street, Mapetla, 1818 073 103 4940 OR 011 984 04 78 911222 5016 082 OBJECTIVE The objective is to seek a position within your company that will allow me to fully utilize my skills. I’m an assertive, ambitious, hardworking and a dedicated person with the ability to develop and grow in any kind of job that I may find myself in. I’m always looking for new challenges to prove myself Part of my other competencies includes the ability to work in a team, being innovative, persuasive and always maintaining an assertive professionalism. I always have a strategic approach when attending to the task at hand. I bring qualities of respect for authority and co-workers, an eagerness to improve my skills and the overall performance of the team, committed to promptness and accuracy in all aspects of my position. I am self- motivated and always give peak performance. Given the opportunity, I know that I would be an asset to your company. EDUCATION UNISA Current Studies- Bcomm Logistics with specialisation in Logistics  Economics 1A  Intro to Economic and management Environment 1a  Intro to Economic and management Environment 1b  Quantitative Modelling 1  Business Management 1a  Business Management 1b Willowmoore High School 2009 Grade 12- Matric Qualification obtained  English: 1st Language,  Afrikaans: 2nd Language,  Mathematics Literacy  E.G.D  History  Computer Apps Technology EXPERIENCE Nedbank Contact Centre Contact Centre Consultant – Current position since 2013  Receiving incoming call from clients, branch members  Assisting clients with credit card, current, savings and investment account queries  Informing clients of new products and services that are in place  Ordering of cards and issuing of new cards to clients
- 2. PHIRI,THABISOCHARLES  Faxing and e-mailing of statements and documents  Locating and arranging delivery of cards  Maintain desk SLA through adherence to schedules and work-plan  Escalate queries where appropriate  Identify cross sell opportunities and process leads accordingly  Ensure you are an advocate of the Nedbank brand and live the Bank’s values  Multi skilling  Present yourself to work in line with dynamic schedules  Ensure accurate record of the client interaction is kept and if further action is required that it is attended to  Offer world class advice and assistance to clients  Maintain performance in line with a dynamic set of targets and objectives  Currently Serving the following products o Self Service Banking o Telephone Banking o Track and Trace (Magtapes) Aegis South African Tourism Call Center Agent- April 2010 – July 2010  Client service  Assisting Local and International clients with all types of travel information in South Africa SKILLS AND BEHAVIOURAL COMPETENCIES:  Decisive decision making  Analytical Thinking  Tolerance to routine  Computer skills  Business Writing  High degree of accuracy  Ability to work under pressure  Attention to detail  Understanding of industry technicalities  Strong communication skills and negotiation skills  Efficient team player. REFERENCES Nedbank Contact Centre – Craig Sanders Tel: (w) 011 667 0109 Aegis South Africa – Rammy Mmoledi Tel: 074 172 8659 Aegis South Africa – Kevin Seabi Tel: 082 783 2841