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CURRICULUM VITAE
Dani Farah
Mobile : +971 568105676
Email : Dani.farah86@yahoo.com
Current Address : Abu Dhabi – United Arab Emirates
 CAREER OBJECTIVE
Obtaining a challenge in a reputed organization where I can positively, make an effective
contribution toward the organization success and simultaneously develop my skills and achieves my
personal goals.
 EDUCATIONAL BACKGROUND
Bachelor’s Degree in Information Technology
Syrian Virtual University - Information Technology Department
Damascus-Syria 2012-2016
Diploma Degree in informatics (BTEC)
Edexcel-British Educational Institution by Syrian Virtual University - Computing and Business
Application Department
Damascus – Syrian 2010-2012
Licensed Assistant Degree in Telecommunication
Professional Institute of Telecommunications - Telephone Networking Department
Damascus – Syrian 2001-2005
 WORK EXPERIENCE
Panasonic Syria – Head Office
Assistant Technical Manager 2013 – 2015
Department of Communications and professional projects
Damascus – Syria
 Design, implement, install, maintains and manage Panasonic communications equipment.
 Evaluate and recommend new products and systems.
 Maintains service contracts and maintenance agreements.
 Respond to customer’s inquiries, Provide technical support (onsite, Telephone, Remote Access)
and all related.
 Prepare actions plans, network optimization and cost saving.
 Prepare weekly report to the manager on the team and work performance.
 Maintains service contracts and maintenance agreements.

Telecommunication (PBX) Technician 2011-2013
Department of Communications and professional projects
Damascus – Syria
 Install, Program, move and modify Panasonic exchanges.
 Follow up and provide technical support to customers.
 Maintenance of networks and exchanges.
Syrian Telecommunication (Part Time)
Call Center Supervisor 2009 – 2015
Call Center Department
Damascus - Syria
 Analyze statistical call center metrics and reports.
 Execute the quality assurance program though monitoring and audits.
 Participate in the training and evaluation process.
 Prepare weekly report to the manager on the team performance.
 Agent figure evaluation.
 Maintain the service level.
 Maintain Attainable to ensure the headcounts capacity
 Monitor team service performance on a real-time.
 Maintain Agent Productivity.
 Handle unsatisfied customer calls and complaints.
 Keep the agents up to date with the rules and business update.
 Review the team performance.
 Conduct Shadowing Sessions.
Network Administrator 2005-2009
IT Department
Damascus – Syria
 Knowledge of router and network switch programming and troubleshooting.
 Troubleshoot equipment malfunctions
 Use fiber optic scanner machine to insure cable passing.
 COMPUTER SKILLS
 Windows OS and application
 Linux Platform (intermediate)
 Software Installation and configuration
 Internet Applications
 MS Office (word-excel-Access-Power point) very good.
 Typing Skills (Arabic & English)
 Correspondence

 TECHNICAL SKILLS
 Install, Program, move and modify Hyped, Digital and VoIP PBX systems “TEM, TES series, TDA,
TDE series, NCP series and related telecommunications equipment according to job specifications
and procedures.
 Programming of all phones ITS, APT, DPT, NT, DSS and analog, Digital lines via PBX maintenance
console.
 PBX programing via APT, DPT Telephones.
 Install; program all Panasonic faxes, Multifunction, printers, door phone, door opener and home
security.
 Termination and distribution of all PBX analog lines and telco trunks to all end points and
installation MDF box, Krone blocks and termination all points from PBX side, Network side.
 Use hand tools in repairing communication equipment professionally.
 Install, terminate and test infrastructure wiring to include Cat 5e, Cat 6, Coaxial and Fiber Optics.
 CERTIFICATION
 CCNA 4 Networking – UNRWA Damascus Trading Center 2010
 TOT Course - New Horizons Computer Learning Center 2010
 ICDL Course – New Horizons Computer Learning Center 2011
 Human Resources Management Course– ILLAF TRAIN 2013
 Body Language Course- ILLAF TRAIN 2013
 Dealing With Difficult People Course - ILLAF TRAIN 2013
 NLP-Diploma Course - ILLAF TRAIN 2013
 LANGUAGE
 English – Very Good
 Arabic – Mother Tongue
 PERSONAL INFORMATION
Date of Birth : August 24, 1986
Nationality : Syrian
Marital Status : Married
Gender : Male
Residency Status : Student Residence
Available Upon Request.

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Dani_CV

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