際際滷

際際滷Share a Scribd company logo
Iain Lewis
Flat 2/1 6 Espedair St
Paisley
Renfrewshire
PA2 6NS
Tel 01415626757/ Mobile: 07775440978
Iain.lewis@live.co.uk
PROFILE
For over 10 years I have worked in customer facing roles and pride myself on my customer
service skills. I have been involved in the past in training others in customer service. Throughout
my time in work I have had to work both in a team and individually, and have succeeded equally
in both. I like to think of myself as friendly and outgoing when dealing with customers while
remaining professional at all times. I also enjoy challenges presenting themselves, especially
ones that require problem solving on my part. I have also trained as a Musical Instrument maker,
involving wood and metal work, including power tools, hand tools and machinery.
EMPLOYMENT EXPERIENCE
Stage Technician- Ambassadors Theatre Group. August 2014 to present
 Building and Maintaining sets for shows.
 Working at heights.
 Loading and unloading trucks and trailers.
 Manual handling.
 Loading and operating the Fly system for raising and lowering set pieces.
 Health and safety checks on set and equipment.
 Use of power and hand tools.
Front of House assistant/Bar Staff- Ambassadors Theatre Group. Glasgow August 2009 to present
 Ticket checks
 Showing patrons to their seats
 Attending to the needs of patrons
 Health and safety checks, including fire doors, passage ways etc.
 Bar work, including stock taking and rotation.
 Making hot drinks such as Lattes, Cappacinos etc.
 Cash handling procedures
Animal Handler- Animal Mans Mini Zoo
 Teaching Children about various different animals.
 Feeding, cleaning and health checking of many different animals, ranging from ducks and
chickens, though small rodents, rabbits, and many different reptiles, and amphibians.
 Arranging my own transport and timelines to ensure I arrived at parties and shows on time.
 Setting up stalls for fairs and school displays.
 Cash handling.
Team Manager support/ Customer advisor- Menzies Distribution: November 14th
2011 to August 2013.
 My Main duties were to talk with customers on the telephone and deal with either financial
queries on their accounts or to deal with orders, complaints and shortage.
 Runner Duties- Liaising with Branches nationwide to co-ordinate on deliveries.
 I was also involved in the training of new start employees, involving aiding with the computer
system, customer service training and teaching of the inner workings of the company.
 I have recently been promoted to the quality monitoring team which involves listening to calls
from advisors, grading these and providing feedback and coaching to improve customer
service.
Rental Technician/Bar staff Sno-Zone Braehead, Xscape Braehead April 2006  May 2010
 Setting up and maintenance of skis and snowboards.
 Running of Ski up-lifts
 Slope checks- i.e. litter, breakages, potential hazard etc.
 Running toboggan and Ice- slide sessions.
 Fire warden duties
 Working in the Sno-Bar (including kitchen work, serving at the bar, cleaning and safety checks
 Building of ramps and rails for Freestyle events.
 The occasional acting Team Leader shift, responsible for ensuring that everything in the rental
area and on the slope run smoothly, managing tow-operators, toboggan and Ice-slide
sessions and managing break times etc.
 Customer Service, Working the ticket, clothing hire and information desks and the phone
room, taking telephone bookings from customers.
 Teaching beginners through to intermediates to snowboard.
Reason for leaving: Due to new management changing rotas I could no longer get the shifts that
suited my studies and was forced to look elsewhere.
ASDA Superstore Linwood (Bakery)  Linwood Phoenix Retail Park May 2003- May 2006
Job includes:
 Customer service
 Stock rotation
 Packaging, labelling and merchandising stock
 Reducing stock nearly out of date
 Keeping food preparation areas clean and sanitary.
Reason for Leaving: Was offered a Job in Sno-zone Braehead and was not capable of working both
jobs and allow for university timetable.
Quiksilver Boardriders Club Braehead Shopping Centre, Glasgow: December 2002-January 2003
Job includes:
 General customer service from sales to advise
 Moving stock between stock room and shop floor
 Cleaning shelves, displays and floors
 Checking stock availability
 Building and servicing skateboards.
Reason for leaving: I was hired as temporary Christmas worker.
EDUCATION & TRAINING
Higher education
Nc and advanced nc in manufacture of musical instruments: stringed instruments.
Ordinary level degree in technological education.
Scottish vocational qualifications
Svq level 1 carpentry and joinery.
SCE standard grades:
English 2
Mathematics 1
French 2
Geography 2
Physics 1
Graphics 1
Chemistry 1
Technological studies 1
SCE higher grades:
Mathematics A
2
English B
Physics B
Chemistry B
Graphic communication B
Craft and design C
SCE intermediate 2 grade:
Modern studies B
Other qualifications
BASI level 1 snowboard instructor
While studying for my degree I won Cardonald Colleges student of the year award for my class.
INTERESTS
Woodwork and Metal work
Snowboarding (8yrs)
Skiing (5yrs)
Rugby union (18yrs)
Music, play guitar and bass (11years)
I have played Rugby Union for 18 years and have represented Renfrewshire at Under 15 and Glasgow
at U18 level.
References available on request

More Related Content

What's hot (20)

Resume
ResumeResume
Resume
Andre Key
Chris Resume
Chris ResumeChris Resume
Chris Resume
Christopher Porterfield
Resume 1
Resume 1Resume 1
Resume 1
lajuana coleman
Andy Edwards C.V20
Andy Edwards C.V20Andy Edwards C.V20
Andy Edwards C.V20
andy edwards
ash - CV
ash - CVash - CV
ash - CV
Ashman Jagnaik
CVvincent
CVvincentCVvincent
CVvincent
Vincent Miclat
Professional&WorkResume2015
Professional&WorkResume2015Professional&WorkResume2015
Professional&WorkResume2015
Sarah Kneedler
Class #1
Class #1Class #1
Class #1
ccceast
Resume
ResumeResume
Resume
Taylor Salvatore
Chronological Resume
Chronological ResumeChronological Resume
Chronological Resume
Sarah Putney
Shona-khan
Shona-khanShona-khan
Shona-khan
Shona Khan
Terry # 2
Terry # 2Terry # 2
Terry # 2
Theresa Truesdale
Nathaniel Moore Resume USE THIS
Nathaniel Moore Resume USE THISNathaniel Moore Resume USE THIS
Nathaniel Moore Resume USE THIS
Nathaniel Moore
Daniel Stork Resume (1)
Daniel Stork Resume (1)Daniel Stork Resume (1)
Daniel Stork Resume (1)
Daniel Stork
Resume reviewed
Resume reviewedResume reviewed
Resume reviewed
Andrew Ong
MalcolmMcLeanResumeMalcolmMclean
MalcolmMcLeanResumeMalcolmMcleanMalcolmMcLeanResumeMalcolmMclean
MalcolmMcLeanResumeMalcolmMclean
Malcolm Mclean
Novacks Uniform Solutions- Intro
Novacks Uniform Solutions- IntroNovacks Uniform Solutions- Intro
Novacks Uniform Solutions- Intro
Cynthia Heath
ResumeLinkedIn
ResumeLinkedInResumeLinkedIn
ResumeLinkedIn
Ernest Clemons
mark-nolan (3)
mark-nolan (3)mark-nolan (3)
mark-nolan (3)
Mark Nolan
kevinmaslincv2016june (1)
kevinmaslincv2016june (1)kevinmaslincv2016june (1)
kevinmaslincv2016june (1)
Kevin Maslin

Viewers also liked (15)

Agenda
AgendaAgenda
Agenda
tutorialsruby
Relazioni brixen 2016
Relazioni brixen 2016Relazioni brixen 2016
Relazioni brixen 2016
IstitutoRete
eng
engeng
eng
Andrei Ciprian Maxinese
How to Send Fax From BlackBerry Smartphones
How to Send Fax From BlackBerry SmartphonesHow to Send Fax From BlackBerry Smartphones
How to Send Fax From BlackBerry Smartphones
alooftwaddle1646
Compilation
CompilationCompilation
Compilation
magansandu
Berkeley VC Course Completion Certificate 2016
Berkeley VC Course Completion Certificate 2016Berkeley VC Course Completion Certificate 2016
Berkeley VC Course Completion Certificate 2016
Mitchell Weinstock
The Adbrand Battles Presentation Final Draft
The Adbrand Battles Presentation Final DraftThe Adbrand Battles Presentation Final Draft
The Adbrand Battles Presentation Final Draft
Eric Floresca
Sitios webSitios web
Sitios web
Camilo Dorado
Catalogo 2013 aplic_por_correias_poly_vCatalogo 2013 aplic_por_correias_poly_v
Catalogo 2013 aplic_por_correias_poly_v
carlosmendelski
Onlinechat
OnlinechatOnlinechat
Onlinechat
shavetaverma
Tabela de-parafusos1Tabela de-parafusos1
Tabela de-parafusos1
lauromatozinho
The Seven Kinds of Security
The Seven Kinds of SecurityThe Seven Kinds of Security
The Seven Kinds of Security
Veracode
PLANTAS VASCULARES SIN SEMILLAPLANTAS VASCULARES SIN SEMILLA
PLANTAS VASCULARES SIN SEMILLA
william tito nina
Gabaritos para Imprimir - Tamanho Real de Parafusos, Porcas e ArruelasGabaritos para Imprimir - Tamanho Real de Parafusos, Porcas e Arruelas
Gabaritos para Imprimir - Tamanho Real de Parafusos, Porcas e Arruelas
RH Indufix Fixadores
Back-to-School market trends + recommendations
Back-to-School market trends + recommendations Back-to-School market trends + recommendations
Back-to-School market trends + recommendations
VaynerMedia
Relazioni brixen 2016
Relazioni brixen 2016Relazioni brixen 2016
Relazioni brixen 2016
IstitutoRete
How to Send Fax From BlackBerry Smartphones
How to Send Fax From BlackBerry SmartphonesHow to Send Fax From BlackBerry Smartphones
How to Send Fax From BlackBerry Smartphones
alooftwaddle1646
Compilation
CompilationCompilation
Compilation
magansandu
Berkeley VC Course Completion Certificate 2016
Berkeley VC Course Completion Certificate 2016Berkeley VC Course Completion Certificate 2016
Berkeley VC Course Completion Certificate 2016
Mitchell Weinstock
The Adbrand Battles Presentation Final Draft
The Adbrand Battles Presentation Final DraftThe Adbrand Battles Presentation Final Draft
The Adbrand Battles Presentation Final Draft
Eric Floresca
Sitios webSitios web
Sitios web
Camilo Dorado
Catalogo 2013 aplic_por_correias_poly_vCatalogo 2013 aplic_por_correias_poly_v
Catalogo 2013 aplic_por_correias_poly_v
carlosmendelski
Tabela de-parafusos1Tabela de-parafusos1
Tabela de-parafusos1
lauromatozinho
The Seven Kinds of Security
The Seven Kinds of SecurityThe Seven Kinds of Security
The Seven Kinds of Security
Veracode
PLANTAS VASCULARES SIN SEMILLAPLANTAS VASCULARES SIN SEMILLA
PLANTAS VASCULARES SIN SEMILLA
william tito nina
Gabaritos para Imprimir - Tamanho Real de Parafusos, Porcas e ArruelasGabaritos para Imprimir - Tamanho Real de Parafusos, Porcas e Arruelas
Gabaritos para Imprimir - Tamanho Real de Parafusos, Porcas e Arruelas
RH Indufix Fixadores
Back-to-School market trends + recommendations
Back-to-School market trends + recommendations Back-to-School market trends + recommendations
Back-to-School market trends + recommendations
VaynerMedia

Similar to CV Iain Lewis (20)

Holden Reeves - CV london
Holden Reeves - CV londonHolden Reeves - CV london
Holden Reeves - CV london
Holden Reeves
Curriculum Vitae Gerard Lane
Curriculum Vitae Gerard LaneCurriculum Vitae Gerard Lane
Curriculum Vitae Gerard Lane
Gerard Lane
Laura Hammond CV v3
Laura Hammond CV v3Laura Hammond CV v3
Laura Hammond CV v3
Laura Hammond
Sam Southall CV.
Sam Southall CV.Sam Southall CV.
Sam Southall CV.
Sam Southall
Carl.DaleCV2
Carl.DaleCV2Carl.DaleCV2
Carl.DaleCV2
Carl Dale
Phillip Baker cv 2015
Phillip Baker cv 2015Phillip Baker cv 2015
Phillip Baker cv 2015
phillip baker
Steve Joyce CV
Steve Joyce CVSteve Joyce CV
Steve Joyce CV
Steve Joyce
Curriculum Vitae Shannon Collyer
Curriculum Vitae Shannon CollyerCurriculum Vitae Shannon Collyer
Curriculum Vitae Shannon Collyer
Shannon Collyer
CV
CVCV
CV
Maevanwy McAvoy
New resume( Updated)
New resume( Updated)New resume( Updated)
New resume( Updated)
Carmyna Biacora
CV 10 march 2016
CV 10 march 2016CV 10 march 2016
CV 10 march 2016
Tim Arnold
final resume
final resumefinal resume
final resume
Stevy Davenport-Handley
new cv15
new cv15new cv15
new cv15
Sarah Thomson
Cheng Szekely CV
Cheng Szekely CVCheng Szekely CV
Cheng Szekely CV
cheng szekely
Kyle Nichols - Off Shore CV
Kyle Nichols - Off Shore CVKyle Nichols - Off Shore CV
Kyle Nichols - Off Shore CV
Kyle Nichols
Dave White CV
Dave White CVDave White CV
Dave White CV
David White
Michael Butterworth CV.doc 2014 FINISH
Michael Butterworth CV.doc 2014 FINISHMichael Butterworth CV.doc 2014 FINISH
Michael Butterworth CV.doc 2014 FINISH
michael butterworth
CURRENT RESUME 2
CURRENT RESUME 2CURRENT RESUME 2
CURRENT RESUME 2
chris kennedy
Harry Wijaya Resume
Harry Wijaya ResumeHarry Wijaya Resume
Harry Wijaya Resume
Harry Tenggo Wijaya
server 12 (1)
server 12 (1)server 12 (1)
server 12 (1)
Robert Mburu
Holden Reeves - CV london
Holden Reeves - CV londonHolden Reeves - CV london
Holden Reeves - CV london
Holden Reeves
Curriculum Vitae Gerard Lane
Curriculum Vitae Gerard LaneCurriculum Vitae Gerard Lane
Curriculum Vitae Gerard Lane
Gerard Lane
Laura Hammond CV v3
Laura Hammond CV v3Laura Hammond CV v3
Laura Hammond CV v3
Laura Hammond
Sam Southall CV.
Sam Southall CV.Sam Southall CV.
Sam Southall CV.
Sam Southall
Carl.DaleCV2
Carl.DaleCV2Carl.DaleCV2
Carl.DaleCV2
Carl Dale
Phillip Baker cv 2015
Phillip Baker cv 2015Phillip Baker cv 2015
Phillip Baker cv 2015
phillip baker
Steve Joyce CV
Steve Joyce CVSteve Joyce CV
Steve Joyce CV
Steve Joyce
Curriculum Vitae Shannon Collyer
Curriculum Vitae Shannon CollyerCurriculum Vitae Shannon Collyer
Curriculum Vitae Shannon Collyer
Shannon Collyer
CV 10 march 2016
CV 10 march 2016CV 10 march 2016
CV 10 march 2016
Tim Arnold
Kyle Nichols - Off Shore CV
Kyle Nichols - Off Shore CVKyle Nichols - Off Shore CV
Kyle Nichols - Off Shore CV
Kyle Nichols
Dave White CV
Dave White CVDave White CV
Dave White CV
David White
Michael Butterworth CV.doc 2014 FINISH
Michael Butterworth CV.doc 2014 FINISHMichael Butterworth CV.doc 2014 FINISH
Michael Butterworth CV.doc 2014 FINISH
michael butterworth

CV Iain Lewis

  • 1. Iain Lewis Flat 2/1 6 Espedair St Paisley Renfrewshire PA2 6NS Tel 01415626757/ Mobile: 07775440978 Iain.lewis@live.co.uk PROFILE For over 10 years I have worked in customer facing roles and pride myself on my customer service skills. I have been involved in the past in training others in customer service. Throughout my time in work I have had to work both in a team and individually, and have succeeded equally in both. I like to think of myself as friendly and outgoing when dealing with customers while remaining professional at all times. I also enjoy challenges presenting themselves, especially ones that require problem solving on my part. I have also trained as a Musical Instrument maker, involving wood and metal work, including power tools, hand tools and machinery. EMPLOYMENT EXPERIENCE Stage Technician- Ambassadors Theatre Group. August 2014 to present Building and Maintaining sets for shows. Working at heights. Loading and unloading trucks and trailers. Manual handling. Loading and operating the Fly system for raising and lowering set pieces. Health and safety checks on set and equipment. Use of power and hand tools. Front of House assistant/Bar Staff- Ambassadors Theatre Group. Glasgow August 2009 to present Ticket checks Showing patrons to their seats Attending to the needs of patrons Health and safety checks, including fire doors, passage ways etc. Bar work, including stock taking and rotation. Making hot drinks such as Lattes, Cappacinos etc. Cash handling procedures Animal Handler- Animal Mans Mini Zoo Teaching Children about various different animals. Feeding, cleaning and health checking of many different animals, ranging from ducks and chickens, though small rodents, rabbits, and many different reptiles, and amphibians. Arranging my own transport and timelines to ensure I arrived at parties and shows on time. Setting up stalls for fairs and school displays. Cash handling. Team Manager support/ Customer advisor- Menzies Distribution: November 14th 2011 to August 2013. My Main duties were to talk with customers on the telephone and deal with either financial queries on their accounts or to deal with orders, complaints and shortage. Runner Duties- Liaising with Branches nationwide to co-ordinate on deliveries. I was also involved in the training of new start employees, involving aiding with the computer system, customer service training and teaching of the inner workings of the company. I have recently been promoted to the quality monitoring team which involves listening to calls from advisors, grading these and providing feedback and coaching to improve customer service.
  • 2. Rental Technician/Bar staff Sno-Zone Braehead, Xscape Braehead April 2006 May 2010 Setting up and maintenance of skis and snowboards. Running of Ski up-lifts Slope checks- i.e. litter, breakages, potential hazard etc. Running toboggan and Ice- slide sessions. Fire warden duties Working in the Sno-Bar (including kitchen work, serving at the bar, cleaning and safety checks Building of ramps and rails for Freestyle events. The occasional acting Team Leader shift, responsible for ensuring that everything in the rental area and on the slope run smoothly, managing tow-operators, toboggan and Ice-slide sessions and managing break times etc. Customer Service, Working the ticket, clothing hire and information desks and the phone room, taking telephone bookings from customers. Teaching beginners through to intermediates to snowboard. Reason for leaving: Due to new management changing rotas I could no longer get the shifts that suited my studies and was forced to look elsewhere. ASDA Superstore Linwood (Bakery) Linwood Phoenix Retail Park May 2003- May 2006 Job includes: Customer service Stock rotation Packaging, labelling and merchandising stock Reducing stock nearly out of date Keeping food preparation areas clean and sanitary. Reason for Leaving: Was offered a Job in Sno-zone Braehead and was not capable of working both jobs and allow for university timetable. Quiksilver Boardriders Club Braehead Shopping Centre, Glasgow: December 2002-January 2003 Job includes: General customer service from sales to advise Moving stock between stock room and shop floor Cleaning shelves, displays and floors Checking stock availability Building and servicing skateboards. Reason for leaving: I was hired as temporary Christmas worker. EDUCATION & TRAINING Higher education Nc and advanced nc in manufacture of musical instruments: stringed instruments. Ordinary level degree in technological education. Scottish vocational qualifications Svq level 1 carpentry and joinery. SCE standard grades: English 2 Mathematics 1 French 2 Geography 2 Physics 1 Graphics 1 Chemistry 1 Technological studies 1 SCE higher grades: Mathematics A 2
  • 3. English B Physics B Chemistry B Graphic communication B Craft and design C SCE intermediate 2 grade: Modern studies B Other qualifications BASI level 1 snowboard instructor While studying for my degree I won Cardonald Colleges student of the year award for my class. INTERESTS Woodwork and Metal work Snowboarding (8yrs) Skiing (5yrs) Rugby union (18yrs) Music, play guitar and bass (11years) I have played Rugby Union for 18 years and have represented Renfrewshire at Under 15 and Glasgow at U18 level. References available on request