Dean's Resume, August, 2015
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Dean L. Patterson has over 30 years of experience in retail, specializing in customer service, daily operations, and clerical work. He has held several management positions in automotive parts and service departments, including Customer Service Manager at Jim's Car Care where he helped grow the business and was voted best customer service for 5 years. Patterson has a degree from National Institute of Technology and experience in hardware retail, construction, and RV/marine businesses.
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Glen Oat is a results-driven business leader seeking a new opportunity. He has over 15 years of experience in retail management, operations management, and safety management. Most recently, he has been an independent contractor specializing in fence installation and repair. Prior to that, he was a store manager at PepBoys for over 3 years, where he increased sales year-over-year by 10% and received multiple awards for his performance. He also has experience as a warehouse manager and night shift manager at other companies. Oat holds an Associate's degree in Business Administration and technical certificates in Horticulture and as a Michelin and PepBoys-certified tire professional.Kayla Bowlsby Resume
Kayla Bowlsby ResumeKayla Bowser
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Kayla Bowlsby has over 10 years of experience in office administration, customer service, and financial roles. She has a proven track record of streamlining processes to improve productivity and customer satisfaction. Her expertise includes business writing, office and financial administration, customer service, legal compliance, meeting planning, supply management, process improvement, training, problem resolution, and Microsoft Office. Most recently, she worked at Nationwide Advantage Mortgage for over 9 years, where she performed various customer service and administrative duties, trained other employees, and maintained high customer satisfaction scores. She is currently pursuing certification as an Iowa Notary.BernardBrownResume3
BernardBrownResume3Bernard Brown
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Bernard E. Brown has over 26 years of experience in leadership and supervisory roles in call centers and production environments. He is currently a Supervisor II at Intuition Inc. where he supervises lockbox services for several clients and ensures audit compliance. Previously, he was a Senior Supervisor at Citibank supervising 27 customer service associates. He has a background in data processing and holds a certificate in Paralegal Studies from the University of North Florida.Dean's Resume, August, 2015
- 1. Dean L. Patterson 6313 Partridge RdSW, OceanIsle Beach,NC 28469 910-579-4943 or 910-520-8793 keenerdeaner@atmc.net CAREER PROFILE Have over 30 years experience in retail - specializingin customer service,daily operations & clerical. Computer – IncludingADP, MicrosoftOffice, Reynolds & Reynolds, TRACS Inventory Control Shipping& receiving Purchasing Warranty – servicecontracts,manufacture Customer service– Excellent oral and written communication skills Sales Personnel Management Scheduling PROFESSIONAL EXPERIENCE Jim’sCar Care, OceanIsle Beach,NC CustomerServiceManager June 2005 – February 2015 Achievements: Helped build businessfrom6 employee to 10 employee Voted best Customer Service 5 consecutive years in Best of Brunswick Developed layoutof serviceand parts for better function and convenience Responsibilities: Customer service Scheduling Inventory control,servicedispatch and management Daily operations –opening, closing,creditcard submission and reconciliation JohnDonoghue Automotive,Whiteville,NC Parts& Service Director February 2004 – June 2005 Achievements: Developed customer appreciation program Maintained 5 star customer satisfaction with General Motors Responsibilities: Parts & Service department statement reconciliation Schedulingvendors Invoiceand purchaseorder processing Parts & Service department management
- 2. Patterson • 910-579-4943• keenerdeaner@atmc.net Page 2 OceanCityChevrolet,Shallotte,NC PartsManager May 1998 – February 2004 Achievements: Hired as shipping/receiving,delivery and counter person Became Parts Manager in 3 years Redesigned parts warehouse for better efficiency and technician productivity Responsibilities: Retail sales –inside/outside Shipping/Receiving Inventory Control Department Management EDUCATION National Instituteof Technology, Cuyahoga Falls,OH – Associates Degree -1981-1983 West Virginia Wesleyan College,Buckhannon, WV – 1979-1981 – Music Major Richland Senior High School,Johnstown, PA – Diploma – General Studies – Graduate - 1979 OTHER PERTINENT QUALIFICATIONS 3 years experience in hardwareretail – store manager for 1 year – Ace Hardware 6 years construction and mechanical experienceworkingas RV technician 7 years retail,serviceand parts department office experience in RV/Marine business REFERENCES References are availableupon request.