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Dennis Doucette Resume 1
- 1. Summary Highlights Accomplishments Experience DENNIS DOUCETTE 94-236 Kuanalio Lp, Mililani, HI 96789 | C: 808-347-8416 | dennis.doucette@searshc.com A Manager's position in the Loss Prevention field to expound on my extensive knowledge and experience. Personnel management. Hiring and training of new managers. Development of future bench replacements. Analytical abilities and evaluation of process implementations. Communication with various levels and compartmental sectors to achieve team results. Successful in obtaining goals. Expertise in Retail Profit/Loss results affected from Shrink, Safety, and merchandising inventory. Repeated positive conclusions far exceeding set goals in every challenge presented by Company management. Awarded high marks in all reviews. Aug 2013 to CurrentAREA LOSS PREVENTION MANAGER Sears, HI Responsible for Loss Prevention operations of 6 retail stores and respective LP teams. Responsible for downsizing and liquidation of two locations, reallocation of all existing LP equipment, and supervision of the uniformed security assigned to stores. Awarded 2nd top performing District of 13 in Region, in 2013. In 2014, assigned primary internal interviewer for District, using Wicklander techniques. Interviewed, investigated, and closed 65 successful internal cases in 2014, including recognition for Auto investigations. Inter-island travel to all stores to complete inspections, conduct inventories, and hire LP management for stores . Apr 2013 to Jul 2013MULTI-UNIT LOSS PREVENTION MANAGER Sears, Oahu, HI Responsible for Loss Prevention operations of 3 retail stores and respective LP teams. Coordination of management and staff to affect shrink and safety. Awarded Top performing Multi-Unit manager for Region. Trained and mentored 6 LPMs, along with training certification of all detectives in District. Two of assigned stores in the top 10 national Sears locations for Profitability. Oct 2012 to Mar 2013LOSS PREVENTION MANAGER Sears, Ala Moana, HI #1158 Supervision of Loss Prevention department in a 60 million dollar in sales store, with staff of 17 detectives. Responsible for returning inventory processes back to company standard, refocus of LP team in external theft merchandise protection standards, 146% increase in external apprehensions, internal investigations resulting in employe theft cases, along with two large employee theft rings that totaled 26 employees apprehended in a 5 month span, involving merchandise and cash theft. Oct 2010 to Sep 2012LOSS PREVENTION MANAGER Sears, Aiea, HI #1578 Supervision of Loss Prevention department in a 40 million dollar in sales store, with staff of 9 detectives. Turned a Safety Focus store into a model location, with low frequency claims and $ below goal by complete refocus of store's attitude through training. Achieved 2 years continuous worker's comp accident free
- 2. days. Nov 2008 to Sep 2010LOSS PREVENTION MANAGER Sears, Kaneohe, HI #1738 Coordinated store management team to limit safety accident impact on not only associate, but with customers. Drove store shrink in a downward direction in top 5 store shrink divisions. Aided many of the other LPMs in the District in not only training, but case workload. Succeeded in mentoring a potential replacement for current position with one of the staff LPAs. Jan 2007 to Oct 2008 LOSS PREVENTION AGENT Sears, Pearlridge, HI #1578 Part time detective. Assisted in training all new hires. Aided LPM in internal investigations, with being the primary source for a score of successful internal apprehensions. Leader in department for external apprehensions, with apps/hour in the low 20's. Inspired team to increase their own external observations of theft. Initiated 13 successful Internal Apprehensions in 16 month span. Jun 1999 to Current PASTOR Duties included overseas employment in France, French Polynesia, and Quebec, Canada. Currently assisting at a local community church. Responsible at times of managing large financial budgets. On Financial Trustees board for a Church, Elementary and High School. Jun 1996 to Apr 2000SURVEILLANCE SHIFT MANAGER Mohegan Sun Casino - Uncasville, CT (2nd largest casino in USA) Assisted in design of surveillance department, floor camera placement, and developed and trained all new hires for start of casino and all subsequent replacements. Worked with agencies such as FBI, Secret Service, and State Police RICO crime units. Controlled staff of over 60 surveillance officers and technicians. For a 6 month span was acting Director of Surveillance, between postings. Jun 1995 to Dec 1995SURVEILLANCE SHIFT SUPERVISOR Harrah's Casino - New Orleans, LA Organized swing shift team of surveillance team in apprehension of theft, maintaining. governmental controls, and liaison between casino's various departments. (separated due to casino closing). Mar 1995 to Oct 1995SURVEILLANCE MANAGER River City Casino - New Orleans, LA (4 month span held 2 full time positions). Designed equipment and trained personnel for riverboat casino. (separated due to casino closing). Dec 1993 to Mar 1995LEAD OFFICER SURVEILLANCE Foxwoods Casino - Ledyard, CT largest casino in USA). Observed and maintained operational integrity of casino internal investigations for all. shifts. Efforts routinely acknowledged with bonuses for large theft and organized criminal apprehensions. Mar 1992 to Dec 1992 ARMED SECURITY Boardsen Security - Groton, CT Sergeant. Armed guard protection of locations, businesses, and money transfers. Assisted in arrests and convictions of covert theft rings and drug dealers. Worked with
- 3. Education Skills local Police. May 1989 to Feb 1991 STORE DETECTIVE Sears - Waterford, CT Apprehension of shoplifters and internal theft. May 1984 to May 1985 STORE DETECTIVE Jordan Marsh - Waterford, CT Jul 1982 to May 1984POLICE CONSTABLE Waterford Police - Waterford, CT Call in basis to aid patrol officers in daily duties. Extensive training in law enforcement. (Separated due to conflicting hours with full time employment). May 1982 to Apr 1984SECURITY ASST SHIFT SUPERVISOR Stone and Webster, Nuclear Power Plant - Waterford, CT 3rd shift corporal. Second in charge of shift of 18 guards of a nuclear plant. 1999Bachelor of Arts, Biblical Theology Gulf Coast Bible College - Fort Walton Beach, FL, USA Loss Prevention, Safety, Mentoring and training, Budgets, Financial analysis, Retail profit and loss, Wicklander-Zulawski certified interviewer, CCTV maintenance.