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Dennis Doucette Résumé
- 1. DENNIS DOUCETTE 94-236 Kuanalio Loop, Mililani, HI 96789 | C: 808-347-8416 | genesisbichons@yahoo.com Objective A Director’s position in the surveillance field to expound on my knowledge and experience. Summary Performance-driven and accomplished Asset Protection and Gaming Surveillance professional with 17 years of relevant experience in game protection and surveillance. Background in Class II and Class III slot machines, Blackjack, Poker, Craps, Roulette, Baccarat, Keno, Pai Gow, and Pai Gow Poker. Ability to count cards. Strength in training/mentoring in the areas of surveillance, courtroom testimony, gaming crimes trends, camera positioning, and gaming procedures. Tactical and strategic planner; able to design and deliver excellence in all surveillance situations. Key Proficiencies Strategic Planning Security Training Programs Chain of Custody Security Strategies System Design Game Protection Regulatory Compliance Cheat Investigation Professional Experience AREA ASSET PROTECTION MANAGER, Sears, HI. Aug. 2013-Present Responsible for Loss Prevention operations of6 retailstores and respective LP teams. Responsible for downsizingand liquidation of two locations, reallocation of allexisting LP equipment,and supervision ofthe uniformed securityassigned to stores. Awarded 2nd top performing District of 13 in Region, in 2013. In 2014, assigned primaryinternalinterviewer for District, using Wick- lander techniques.Interviewed, investigated, and closed 65 successfulinternalcases in 2014, including recognition for Auto investigations. Inter-island travelto allstores to complete inspections, conduct inventories, and hire LP management for stores. PART-TIME PASTOR, Waipahu, HI. Jan. 2007-Present Currently assisting at a localcommunitychurch. Responsible at times of managing large financialbudgets. On FinancialTrustees board for a Church, Elementary and High School. MULTI-UNIT LOSS PREVENTION MANAGER, Sears, Oahu, HI. Apr. 2013-Aug. 2013 Responsible for Loss Prevention operations of3 retailstores and respective LP teams. Coordina- tion of management and staff to affect shrinkand safety. Awarded Top performing Multi-Unit manager for Region.Trained and mentored 6 LPMs,along with training certification of all detectives in District. Two of assigned stores in the top 10 nationalSears locations for Profit- ability. LOSS PREVENTION MANAGER, Sears, Ala Moana, HI #1158. Oct. 2012-Mar. 2013 Supervision ofLoss Prevention department in a 60-million-dollar in sales store,with staff of 17 detectives. Responsible for returning inventory processes back to company standard, refocus of LP team in externaltheft merchandise protection standards, 146% increase in externalappre- hensions,internal investigations resulting in employee theft cases,along with two large employee theft rings that totaled 26 employees apprehended in a 5-month span, involving merchandise and cash theft.
- 2. LOSS PREVENTION MANAGER, Sears, Aiea, HI #1578. Oct. 2010-Sep. 2012 Supervision ofLoss Prevention department in a 40-million-dollar in sales store,with staff of 9 detectives. Turned a Safety Focus store into a modellocation, with low frequency claims and $ below goalby complete refocus ofstores’ attitude through training.Achieved 2 years con- tinuous worker’s comp accident-free days. LOSS PREVENTION MANAGER, Sears, Keneohe, HI #1738. Nov. 2008-Sep. 2010 Coordinated store management team to limit safety accident impact on not only associate, but also with customers.Drove store shrinkin a downward direction in top 5 store shrink divisions. Aided many of the other LPMs in the District in both training and case workload. Succeeded in mentoring a potentialreplacement for current position with one of the staff LPAs. LOSS PREVENTION AGENT, Sears, Aiea, HI #1578. Jan. 2007-Oct. 2008 Part-time detective. Assisted in trainingallnew hires. Aided LPM in internalinvestigations, with being the primary source for a score of successfulinternalapprehensions. Leader in department for externalapprehensions, with apps/hours in the low 20s. Inspired team to increase their own externalobservations of theft. Initiated 13 successfulInternalApprehensions in 16-month span. PASTOR, Various locations. June 1996-Dec. 2006 Duties included overseas employment in France,French Polynesia, and Quebec, Canada. SURVEILLANCE SHIFT MANAGER, Mohegan Sun Casino, Uncasville, CT. June 1996-Apr. 2000 (2nd largest casino in USA) Assisted in design of surveillance department, floor camera placement, and developed and trained allnew hires for start ofcasino and allsubsequent replacements. Worked with agencies such as FBI, Secret Service, and State Police RICO crime units. Controlled staff of over 40 Surveillance officers and technicians. Fora 4-month span, was acting Director ofSurveillance,between postings. SURVEILLANCE SHIFT SUPERVISOR, Harrah’s Casino, New Orleans, LA. June 1995-Dec. 1995 Organized swing shift team of surveillance team in apprehension oftheft, maintaining government controls, and liaison between casino’s various departments. (separated due to casino closure) SURVEILLANCE MANAGER, River City Casino, New Orleans, LA. Mar. 1995-Oct. 1995 Four-month span held 2 full-time positions. Designed equipment and trained personnelfor riverboat casino. (separated due to casino closure) SURVEILLANCE LEAD OFFICER, Foxwoods Casino, Ledyard, CT. Dec. 1993-Mar. 1995 (largest casino in USA) Observed and maintained operationalintegrityof casino internal investigations for allshifts.Efforts routinely acknowledged with bonuses for large theft and organized criminalapprehensions. Education Bachelor of Arts, Biblical Theology Aug. 1999 Gulf Coast Bible College – Fort Walton Beach, FL, USA Skills Mentoring and training, Budgets, Financial analysis, Profit and loss, Wicklander-Zulawski certified interviewer, CCTV maintenance, PC, Microsoft Office.