Deveshmishraresume
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Devesh Mishra is a business analyst and management professional with over 10 years of experience in business analysis, requirement gathering, delivery management, and stakeholder management. He currently works as a lead business analyst at American Express, where he identifies business needs, maps requirements, and ensures quality service. Previously he worked at HCL Technologies and Atlogix Software Solutions, where he received multiple awards for his work. He has a MBA in marketing and finance and is seeking new business analysis and marketing assignments in Delhi.
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P. Suresh Babu has over 15 years of experience in software development, project management, and delivery management. He has extensive experience managing Oracle ERP implementations and maintenance projects for clients in various industries. Some of his roles include senior project manager, delivery manager, project manager, and team leader. He is proficient in technologies like Oracle, SQL, Java, and tools like Jira and SharePoint. He has successfully delivered projects for clients like Boeing, Lloyds Bank, KMD, and FLSmidth.Raghavendra_Resume
Raghavendra_ResumeRaghavendra Krishnamurthy
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Raghavendra N.Krishnamurthy is seeking a challenging position in the ITES industry utilizing over 14 years of experience in technical support, operations management, and team leadership. He currently works as a Senior Manager of Technical Support at VMware Software India, managing a team of 55 employees. Prior experience includes positions at ECCI, TransWorks, Tesco Hindustan Service, and Hinduja TMT providing technical support, customer service, and quality management.Rajendra K Basavanna-Profile
Rajendra K Basavanna-ProfileRajendra Basavanna
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Rajendra Basavanna is a project manager with over 20 years of experience managing software projects across multiple industries. He has extensive experience leading teams, planning projects, ensuring delivery within budget and on schedule, and implementing Agile methodologies. He is proficient in various technologies and holds several certifications in project management, IT service management, and business continuity. He is currently seeking a senior project management role in Bangalore, Hyderabad, or Pune.Resume
Resumealageswaran pathmanaban
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Alageswaran is a highly experienced senior consultant with over 11 years of experience managing logistics projects in both the public and private sectors. He specializes in business analysis, process improvement, customer experience and project management using ITIL methodology. He has led teams to increase productivity, revenue, efficiency and customer satisfaction for several clients. Currently he is a Business Relationship Manager at ContainerChain Malaysia where he manages multiple projects simultaneously.Resume
Resumealageswaran pathmanaban
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Alageswaran is a highly experienced senior consultant with over 11 years of experience managing logistics projects in both the public and private sectors. He specializes in business analysis, process improvement, customer experience and project management using ITIL methodology. He has led teams to increase productivity, revenue, efficiency and customer satisfaction for several clients. Currently he is a Business Relationship Manager at ContainerChain Malaysia where he manages projects, trains customers and ensures high satisfaction.Priyesh
PriyeshPriyesh Malik
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Priyesh Malik has over 15 years of experience in operations management, project management, analytics and quality control. He currently serves as a PMO Lead for a large Australian telecom client, where he is responsible for project reporting, resource management, and ensuring delivery timelines are met. Previously he was a Team Manager at Dell, where he oversaw a team of 25 technicians and ensured service level agreements and revenue targets were achieved. He holds a B-Tech in Computer Science and certifications in Six Sigma and Microsoft business applications.Puneet_CV
Puneet_CVPuneet Gupta
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Puneet Gupta has over 13 years of experience in IT project management, people management, and service delivery management. He has led teams of senior engineers and developers on key projects. Currently he is a Support Engineering Manager at Microsoft managing a team that provides worldwide support for enterprise platforms and technologies. Previously he held roles with CSC, IBM, and Ericsson managing various IT projects.Kumareshwaran
KumareshwaranKumareshwaran Rathinasabapathy
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R. Kumareswaran has over 15 years of experience in ITES operations, quality, and technical support roles. He is currently seeking a senior manager position utilizing his expertise in operations management, people management, quality metrics, and client relationship management. His career history includes roles of increasing responsibility at companies like Tata Business Support Services, Sutherland Global Services, and CSS Corp.Santosh Updated
Santosh UpdatedSantosh R
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Santosh Raja has over 13 years of experience in operations management, project management, and customer relationship management. He is a certified Project Management Professional (PMP) who has held several leadership roles at Hewlett Packard and Cisco Systems, leading teams and implementing process improvements. The document provides details of his career history, responsibilities in each role, skills, education, and contact information.Sebin Joseph updated Resume
Sebin Joseph updated Resumesebin joseph
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Sebin Joseph is a versatile professional with 10 years of experience in customer service, operations management, training, and process improvement. He is seeking a senior role in BPO/KPO/telecom industries. He has strong skills in customer satisfaction, SLA management, training development, and operational efficiency. His past roles include team management, technical support, customer retention, and implementing quality standards. He is proficient in various tasks like issue resolution, training creation, performance monitoring, and process optimization.Carlos Sousa\'s Professional Profile
Carlos Sousa\'s Professional Profilecarlos-sousa
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Carlos Sousa has over 25 years of experience leading technology projects and ensuring alignment between business objectives and technology investments. He has a track record of successfully delivering projects on time and on budget across different industries. Sousa is passionate about strategy, governance, and results and has managed multi-million dollar budgets and teams of over 60 professionals.ATUL TANDON (CV)
ATUL TANDON (CV)atul tandon
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Atul Tandon has over 8 years of experience in customer service and operations roles. He currently works as a Team Leader at MetLife Global Operations Support Centre, where he provides assistance to project managers, meets service level agreements, and performs other administrative and support tasks. Previously, he worked as a Lead for IBM Global Process Services, where he provided technical support for a financial software and solved customer issues. He also worked at Quattro Global Services as a Senior Customer Service Associate, providing technical assistance, support, and upselling services to customers. Atul seeks to use and expand his knowledge and skills in customer service and operations.ATUL TANDON (CV)
ATUL TANDON (CV)atul tandon
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Atul Tandon has over 8 years of experience in customer service and operations roles. He currently works as a Team Leader at MetLife Global Operations Support Centre, where he provides assistance to project managers, meets service level agreements, and performs other administrative and support tasks. Previously, he worked as a Lead for IBM Global Process Services, where he provided technical support for a financial software and solved customer issues. He also worked at Quattro Global Services as a Senior Customer Service Associate, providing technical assistance, support, and upselling services to customers. Atul seeks to use and expand his knowledge and skills in customer service and operations.Ad
Deveshmishraresume
- 1. DEVESH MISHRA Contact No.: +91 8826976387 E-Mail: deveshmishra2006@gmail.com Location Preference: Delhi / NCR MANAGEMENT PROFESSIONAL Analytical professional with competencies in all phases of Business Analysis including Requirement Gathering, Delivery Management, & Stakeholder Management Targeting Assignments in Business Analysis & Marketing P R O F I L E S N A P S H O T A technocrat with over 10 years of experience in: Business Analysis Requirement Gathering Documentation Business Support Stakeholder Management Maintenance/Troubleshooting Delivery Management Functional Consulting Technical Support Skilled in mapping clients business requirements and translating these requirements into functional specifications, custom designing solutions (process / product) by following standard guidelines Proven success in steering end-to-end project management activities encompassing planning, design, resource administration, estimation, scoping, risk management, contingency planning, business analysis and delivery Proficient in managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues and ensuring minimum TAT Expertise in identifying opportunities for improving business processes through information systems and/or non-system driver changes; assisting in the preparation of proposals to develop new systems and/or operational changes A keen communicator with honed interpersonal, problem solving and analytical skills O R G A N I Z A T I O N A L E X P E R I E N C E American Express India, Gurgaon Sep 08 Sep 14 Lead Business Analyst Credit Letters Automation Support System (Global Credit Administration) Key Result Areas: Identified business needs, its strategic direction and required initiatives to allow business to meet the strategic goals/ objectives Coordinated with stakeholders in new customer letters creation for various strategic markets (UK, Latin America, Europe) Conducted daily audits of the failed or rejected letters sent by the various departments; informed managers of the respective reject items and setting expectations to correct errors within defined time limit Assisted teams to deliver on Critical Quality Parameters through periodic coaching Generated monthly, weekly & daily report through in-depth analysis and producing actionable information Provided regular support and business insights to global business intelligence team using various analytical tools Performed level 1 and 2 analysis of issues to check and, raised it to other groups including Back-end Tech teams to provide a solution Opened tickets with appropriate severity for providing solution to any issue related to products Maintained a smooth flow of work between departments and resolved interdepartmental conflicts Identified a business units mission & strategic direction, ability to formulate and implement tactical initiatives as well as strategic advices to partners for achieving corporate strategic goals Consistently tracked business development opportunities against the corporate plan and effectuated strategies for increasing efficiency and enhanced value of the platform for clients Highlights: Earned Employee of the Quarter Q1, Q2 2014, Employee of the Quarter, Ambassador of the Quarter, Top of the stack Awards for managing & delivering critical and regulatory projects such as New product development for JAPA and other regions. Automation of business process resulting in cost savings of over $1 million.
- 2. Collating, synthesizing and analysing diverse information gained from various sources and providing analytical solutions by applying management principles Evaluated the existing Manual Credit Bureau Unit (CBU) information management system and updated knowledge gaps by preparing the Automation guide for stakeholders Provided extremely useful strategic inputs including Business Process Mapping using SIPOC models; these were later recognized and appreciated by the management Consistently monitored the progress of current assignments including continuous interactions with the client, thereby resulting in improvement in business in terms of process efficiency, time to reach the customer, reduced litigation risk. (specify like efficiency / market expansion, and so on) Assisted Technology (a support function) in reducing lead time in ticket opening to closing; took some proven steps as Technical Spoc to reduce the TAT from 3-5 business days to 24 hours and ensured smooth operations with increased productivity Proposed and handled Installation of 200 new computers to support operations expansion to improve process efficiency. Managed project costing over 1.5 Cr. Selected for 1 month training at Phoenix for process tool Thunder Head in 2013 P R E V I O U S E X P E R I E N C E Feb 06 Dec 07 with HCL Technologies BPO Services, Noida as Sr. Technical Support Officer Highlights: Won the Employee of the Quarter award twice in 2006 for process improvements by streamlining workflow Solved complex issues such as reduced longer TAT (3-4 business days) in resolving customer technical issues by setting up another sub team to work on priority cases remotely and if required replacing the components. Reduced TAT 24 to 48 Hrs. Dec 03 Feb 06 with Atlogix Software Solutions, Location as Help Desk Executive Highlights: Credited for being the first in the team to be promoted to next level from Technical Support Advisor (T.S.A.) to Sr. Technical Support Advisor (Sr. T.S.A.) in 2005 Provided L-1 Level IT assistance to the VAA (Virgin Atlantic Airways) staff; raised tickets on priority basis and got onsite technician, if need be A C A D E M I C D E T A I L S Pursuing MBA in Marketing and Finance from IIPM, Delhi Executive General Management from IIM, Lucknow in 2012 Bachelor of Science from D.B.S. College, Kanpur University in 2003 Other Courses: Diploma in Software Engineering from Aptech Computers Pvt. Ltd., Kanpur in 2003 O Level Certification course from DOEACC, Kanpur in 2002 T R A I N I N G S Attended trainings programme on: o Conflict Management at American Express in 2012 for 10 Hrs o Time Management at American Express in 2012 for 5 Hrs o The Art of Group Discussion at American Express in 2012 for 10 Hrs o The Fundamentals of Customer Satisfaction at HCL Technologies in 2006 for 10 Hrs Successfully conducted following training programmes for Team Members & Leadership Team on: o Emotional Intelligence at American Express for 5 Hrs o Group Behaviour at American Express for 5 Hrs o Creating Teams at American Express for 5 Hrs
- 3. P E R S O N A L D E T A I L S Date of Birth: 4th June 1983 Languages Known: English & Hindi Residential Address: C/o Haji Fajruh, House No. 401, Flat No. 101, Chattarpur Extension, Delhi 110074 LinkedIn Profile: https://in.linkedin.com/in/devesh-mishra-90b58838 Personal Blogs: www.bloggersfun.wordpress.com