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Diana Perez is a customer service professional with experience in management, training staff, and establishing rapport with clients. She has a background in food service, housekeeping, and customer service roles. Perez is motivated, communicates effectively, and learns quickly. She seeks a management position utilizing her skills in staff development, meeting goals, and providing excellent customer service.
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dlamarca resumeDavid La Marca
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The document is a resume for David Lamarca, who has over 20 years of experience in food and beverage management positions. His objective is to secure a responsible position in the food and beverage industry that allows for growth. He has a strong track record of ensuring smooth operations, customer satisfaction, and increased profits through effective decision making, communication, and personnel management skills. His experience includes positions at Trump International Hotel, Westgate Resorts, Station Casinos, and Walt Disney World in food and beverage management, training, and customer service roles.dianaPerez512newnew (1)
- 1. Diana Perez 1169 Stratford Avenue Bronx NY 10472 929-363-4652 Diperez512@gmail.com Professional Summary Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Skills  Consistentlymeetssalesgoals  Positive andupbeat  Motivational techniques  Openingandclosingduties  Personable  Strongcommunicationskills  Quicklearner  Excellentmemory  Food safetycertified  Highlyobservant  Goal-oriented  Flexible schedule  Staff traininganddevelopment  Professionaldemeanor Work History Barista Trainer, 04/2012 to 10/2015 Starbucks Corps. – New York, NY  Assumedownershipoverteam productivityandmanagedworkflow tomeetorexceedqualityservice goals.  Dedicatedstrongleaderof customersupportstaff,improvingsalesabilitiesandproductknowledge  Trainednewand existingstaff onoperatingproceduresand companyservices.  Updated customerorders fromstart to finishinan accurate and timelymanner.  Developedhighlyempatheticcustomer relationshipsandearneda reputationforexceedingservice standardgoals.  Enhancedthe numberof dailycoffeecustomersby20% through executivecoffeemakingskillsandeffective customer service ability Coat Check and Housekeeping, 02/2012 to 04/2012 Light Industrial Staffing Corp Temp Agency –New York, NY  Consistentlyprovidedprofessional,friendlyandengagingservice.  Collaboratedwith teamstoensure the deliveryof efficient,high-qualityservice.  Usedchemicalsandothercleaningequipmentinaproper,safe andresponsiblemanner.  Disinfectedandmoppedbathroomsto keepthemsanitaryand clean. Customer Service Representative, 07/2011 to 01/2012 Basics Plus – New York, NY  Completedstockordersandmanagedinventorylevels.  Establishedstrongvendorrelationshipstomaintainandsupportthe business.  Conferredwithstore managersto obtaininformationaboutcustomer needsand preferences.  Answeredcustomerquestionsregardingstore merchandise,departmentinformationandpricing. Increasedprofits througheffectivesalestrainingandtroubleshootingprofitlossareas Housekeeper/Maid, 04/2011 to 07/2011 Mechlar Hall Senior Center – Bronx, NY  Maintaineda clean, healthyand safe environment.  Answeredpatientcallsforcare and feeding.  Removedwaste paperandothertrashfrom the premisestodesignatedarea. Education and Certifications  GED Diploma  FoodSafetyandHandlingCertificate  OSHA SafetyTrainingCertificate  Fire Guard TrainingCertificate  SecurityGuardTrainingand License