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Jennifer Neves
702-575-7295 2824 Dandelion Circle
sapphyrerayne@gmail.com Antioch, CA 94531
Objective
I am an experiencedmanagerwhoisseekingarewarding &challengingcareerina progressive companythat
allowsforpersonal &professionalgrowth. Withover10 yearsof management,humanresources,marketing,customer
service, &accounts receivableexperience,myknowledge &skill setisanassetto any company. My focushas always
beenonexcellent customerservice &clientsatisfactionall while keepinganeye onthe success & growthof the
business.
Qualifications & Skills
MANAGEMENT/ADMINISTRATIVE
 Responsible foroverseeing,directing&
delegatingdailyoperations tothe appropriate
teammembers
 Developingpolicies,methods, &standard
operatingprocedures
 Generating&analyzing
operational/management/financialreports
 Liaisonformanufacturingrepresentatives
 Transitioningmultiple practicesfromchart
basedto paperlessviaCornerstone &Avimark
 Establishing&maintainingconstructive
relationshipswithcommunityorganizations
 Stronganalytical & decisionmakingabilities
 Employee empowerment&teambuilding skills
 Execution&completionof all projects,
assignments &goalsquickly&efficiently
 Collaborationwithdepartmentheads &
conferringwiththemtocoordinate their
activitieswithoperationalneeds
 Supervision &schedulingof upto40 staff,
includingparastaff anddoctors
 Delegate assignments&projectsappropriately
 Creatingpatienttreatmentprotocols in
conjunctionwithmedical standards&doctor
preference
 Creatingfinancial spreadsheetstoinclude
income,clienttrends,costmanagement &track
for trends/patterns&adjustingprotocols
accordingly
 Accountsreceivable
 Performfacility inspections,including,safety,
repairor replacementneeds
 Creatingannual budgetforthe hospital and
variousdepartments
 Analyzinghospitaldatatotrack trends/progress
of progressagainst budget
 Trackingthe hospital growthona weeklyand
monthlybasis
ADVERTISING,INTERNET, MARKETING,PROMOTIONS
 In-house marketing&promotions
 Social mediaintegrationviaFacebook&Twitter
 Eventmarketing&promotions
 Website design,development,content,&
maintenance viaYahooSite builder
 Fundraisingforlocal charities
 Reviewsite monitoring&responses
 Internetmarketing
 Analyzingthe marketsresponse to
advertisements
 Creativity
 Printmarketing,publishedinnewspapers,
brochures,mailers,brochures,&booklets
 Workedwithlocal non-profittoprovide support
for an eventtoteachlaw enforcementagents
lifesavingfirstaide techniquesfortheircanine
companions
HUMAN RESOURCES
 Pre-employmentscreening,including:
updating/maintainingapplication,screening
applications,interviewingapplicants,&
conductingworkinginterviews
 Newemployee orientation
 Developed recordmanagementsystems for
managing& maintainingemployee files&
benefits
 Implementing,creating&updatingemployee
handbook, &additional policies&procedures
 Establishing&evaluatingemployee
performance standards viaannual &
semiannual reviews
 Processingtimecardsforpayroll
 Creatingsafetyplans,protocols &procedures
whichadhere to OSHA safetystandards
 Resolvingemployeeconflicts throughindividual
counseling,groupmediation,disciplinary
action,etc.
 Arrange & conduct staff meetings
 Training& educatingof all new & current
employees
 Creatingtrainingguides byconverting
informationintoinstructionalmaterials
 Disciplinaryaction,includingoral &written
notices,firing&terminationof employees.
Follow throughincludingunemployment
disputes
INVENTORY MANAGEMENT
 Initiating&creatinginventorymanagement &
budgetprotocols
 Orderingsupplies
 Checkinginventoryin &comparingto orderto
ensure all itemsare
 Reviewingordersforaccuracy
 Inventoryanalysis
 Basic Accounting&recordkeeping
 Spreadsheets totrackpricingincreases
GENERAL OFFICE
 Answeringmulti-phonelines
 Appointmentsetting
 Documentmanagementtomaintainrecords,
reports& files,includinggeneral business
correspondence
 General billing&bookkeeping
 Cash,check,& creditcard transactions
 Sortingmail & usinge-mail
 Organizingoffice meetings
 Keeping,creating,&directingan
administratorsschedule
 Collectingresearch,organizingfindings&
presentingdatatoexecutives
 General negotiationtechniques
 Energetic& excellentatmulti-tasking
 Highlyefficient&detail-oriented
 Strongcustomerservice & salesbackground
 Self-directedproblemsolver
 Team playerwithstrongleadershipskills
 Abilitytolearnnew learnnew programsquickly
& easily
 Familiarwithmedical terminology
 Clienteducation
COMPUTER PROGRAMS
 Strong:
o MS Word
o MS Excel
o MS Outlook
o PrintShop
o Cornerstone
o Avimark
o Petware
o Yahoo!Site Builder
o MS WorksWord Processor
o MS WorksSpreadsheet
o Adobe Acrobat
o PowerPoint
 Moderate:
o QuickBooks
o Photoshop
Accomplishments
 Average monthlygrowthof 7  13% consistently forthe last6 years
 Fundraisingforlocal charities whichincludedparticipatinginlocal events,helpingthe charity &promote the
business.
 While atCentennial HillsAnimalHospital,Icreatedtheirwebsite,developedtheirentireon-linepresence,&
developedtheirpromotional&marketingprograms.
 I creatednewincome streamsbygeneratingacontinuousnumberof new clientele.
Experience
BanfieldPetHospital of SanLeandro
Practice Manager December 2013  Current
Centennial HillsAnimal Hospital
Practice Manager May 2008  July 2013
Innercept
Direct CareStaff of Residents August2007  May 2008
Adobe Animal Hospital &the Animal RehabilitationCenterof VenturaCounty
FrontOfficeManager February 2006  May 2008
PetEmergencyClinic
Receptionist& Veterinary Assistant June2004  January 2006
Education
VenturaCommunityCollegeAssociatesDegree Liberal Arts December2004
Cornerstone December2012
Avimark  June 2006
Hospital LeadershipTraining July2014
References
Brady VanderLind, DVM  Centennial Hills Animal Hospital  702-655-0241
Lori ONeil, DVM  Adobe Animal Hospital  805-486-8333
Shannon Green, RVT  Co-Worker, 2 years & Personal Friend, 10 years  805-653-5034

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Jennifer's Resume

  • 1. Jennifer Neves 702-575-7295 2824 Dandelion Circle sapphyrerayne@gmail.com Antioch, CA 94531 Objective I am an experiencedmanagerwhoisseekingarewarding &challengingcareerina progressive companythat allowsforpersonal &professionalgrowth. Withover10 yearsof management,humanresources,marketing,customer service, &accounts receivableexperience,myknowledge &skill setisanassetto any company. My focushas always beenonexcellent customerservice &clientsatisfactionall while keepinganeye onthe success & growthof the business. Qualifications & Skills MANAGEMENT/ADMINISTRATIVE Responsible foroverseeing,directing& delegatingdailyoperations tothe appropriate teammembers Developingpolicies,methods, &standard operatingprocedures Generating&analyzing operational/management/financialreports Liaisonformanufacturingrepresentatives Transitioningmultiple practicesfromchart basedto paperlessviaCornerstone &Avimark Establishing&maintainingconstructive relationshipswithcommunityorganizations Stronganalytical & decisionmakingabilities Employee empowerment&teambuilding skills Execution&completionof all projects, assignments &goalsquickly&efficiently Collaborationwithdepartmentheads & conferringwiththemtocoordinate their activitieswithoperationalneeds Supervision &schedulingof upto40 staff, includingparastaff anddoctors Delegate assignments&projectsappropriately Creatingpatienttreatmentprotocols in conjunctionwithmedical standards&doctor preference Creatingfinancial spreadsheetstoinclude income,clienttrends,costmanagement &track for trends/patterns&adjustingprotocols accordingly Accountsreceivable Performfacility inspections,including,safety, repairor replacementneeds Creatingannual budgetforthe hospital and variousdepartments Analyzinghospitaldatatotrack trends/progress of progressagainst budget Trackingthe hospital growthona weeklyand monthlybasis ADVERTISING,INTERNET, MARKETING,PROMOTIONS In-house marketing&promotions Social mediaintegrationviaFacebook&Twitter Eventmarketing&promotions Website design,development,content,& maintenance viaYahooSite builder Fundraisingforlocal charities Reviewsite monitoring&responses Internetmarketing Analyzingthe marketsresponse to advertisements Creativity Printmarketing,publishedinnewspapers, brochures,mailers,brochures,&booklets Workedwithlocal non-profittoprovide support for an eventtoteachlaw enforcementagents lifesavingfirstaide techniquesfortheircanine companions HUMAN RESOURCES
  • 2. Pre-employmentscreening,including: updating/maintainingapplication,screening applications,interviewingapplicants,& conductingworkinginterviews Newemployee orientation Developed recordmanagementsystems for managing& maintainingemployee files& benefits Implementing,creating&updatingemployee handbook, &additional policies&procedures Establishing&evaluatingemployee performance standards viaannual & semiannual reviews Processingtimecardsforpayroll Creatingsafetyplans,protocols &procedures whichadhere to OSHA safetystandards Resolvingemployeeconflicts throughindividual counseling,groupmediation,disciplinary action,etc. Arrange & conduct staff meetings Training& educatingof all new & current employees Creatingtrainingguides byconverting informationintoinstructionalmaterials Disciplinaryaction,includingoral &written notices,firing&terminationof employees. Follow throughincludingunemployment disputes INVENTORY MANAGEMENT Initiating&creatinginventorymanagement & budgetprotocols Orderingsupplies Checkinginventoryin &comparingto orderto ensure all itemsare Reviewingordersforaccuracy Inventoryanalysis Basic Accounting&recordkeeping Spreadsheets totrackpricingincreases GENERAL OFFICE Answeringmulti-phonelines Appointmentsetting Documentmanagementtomaintainrecords, reports& files,includinggeneral business correspondence General billing&bookkeeping Cash,check,& creditcard transactions Sortingmail & usinge-mail Organizingoffice meetings Keeping,creating,&directingan administratorsschedule Collectingresearch,organizingfindings& presentingdatatoexecutives General negotiationtechniques Energetic& excellentatmulti-tasking Highlyefficient&detail-oriented Strongcustomerservice & salesbackground Self-directedproblemsolver Team playerwithstrongleadershipskills Abilitytolearnnew learnnew programsquickly & easily Familiarwithmedical terminology Clienteducation COMPUTER PROGRAMS Strong: o MS Word o MS Excel o MS Outlook o PrintShop o Cornerstone o Avimark o Petware o Yahoo!Site Builder o MS WorksWord Processor o MS WorksSpreadsheet o Adobe Acrobat o PowerPoint Moderate: o QuickBooks o Photoshop Accomplishments
  • 3. Average monthlygrowthof 7 13% consistently forthe last6 years Fundraisingforlocal charities whichincludedparticipatinginlocal events,helpingthe charity &promote the business. While atCentennial HillsAnimalHospital,Icreatedtheirwebsite,developedtheirentireon-linepresence,& developedtheirpromotional&marketingprograms. I creatednewincome streamsbygeneratingacontinuousnumberof new clientele. Experience BanfieldPetHospital of SanLeandro Practice Manager December 2013 Current Centennial HillsAnimal Hospital Practice Manager May 2008 July 2013 Innercept Direct CareStaff of Residents August2007 May 2008 Adobe Animal Hospital &the Animal RehabilitationCenterof VenturaCounty FrontOfficeManager February 2006 May 2008 PetEmergencyClinic Receptionist& Veterinary Assistant June2004 January 2006 Education VenturaCommunityCollegeAssociatesDegree Liberal Arts December2004 Cornerstone December2012 Avimark June 2006 Hospital LeadershipTraining July2014 References Brady VanderLind, DVM Centennial Hills Animal Hospital 702-655-0241 Lori ONeil, DVM Adobe Animal Hospital 805-486-8333 Shannon Green, RVT Co-Worker, 2 years & Personal Friend, 10 years 805-653-5034