DianeHempe Resume 2017
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Diane M. Hempe is seeking a customer service position. She has over 10 years of experience in customer service roles, most recently as a Group Term Coordinator helping customers with insurance policies. She has a B.S. in Elementary Education and experience teaching preschoolers. Her background demonstrates excellent communication skills, the ability to handle complex tasks, and meeting deadlines in fast-paced environments.
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Michelle Derry has over 10 years of experience in administrative roles, including accounts receivables/payables, claims administration, data entry, and case management. She is proficient in Microsoft programs, financial software, and database systems. Her most recent role is as a Client Services Assistant Account Manager at Metasource, where she ensures processes meet standards and helps manage client contracts. Prior to this, she worked as a Caseworker and Resident Life Associate providing social services and shelter management.LEVENTE NAGY.RESUME1
LEVENTE NAGY.RESUME1Levente Nagy
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Levente Nagy is seeking a customer service role where he can utilize over 8 years of bilingual customer service experience. He has a background in resolving complaints efficiently through various roles at BP-GBS Europe and Hyatt Legal Plans. Nagy has experience managing high call volumes, providing excellent customer service, and training colleagues. He is proficient in Microsoft Office, has strong problem-solving and communication skills, and is multilingual in Spanish, Hungarian, and Romanian.Graduate student in Human Behavior Studies seeking a position utilizing my pr...
Graduate student in Human Behavior Studies seeking a position utilizing my pr...Erica Sims
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Graduate student in Human Behavior Studies seeking a position utilizing my professional skills and experience. Demonstrates positive, proactive, and culturally respectful communications to diverse populations. Effective in one-on-one and group interactions. Provide counseling, empowerment, and intervention services to youth for behavior and development.Duran Angelica Resume Finance & Business Management
Duran Angelica Resume Finance & Business ManagementAngelica Martinez
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Angelica L. Duran has over 20 years of experience in finance, business management, real estate lending, construction management, and program coordination for individuals with disabilities. She has a background in bookkeeping, budgeting, payroll, project planning, and technical skills. Duran held positions such as Program Coordinator/Business Manager for an agency serving individuals with disabilities, Real Estate Loan Officer, Construction Manager, Branch Manager, and Property Manager. She has extensive training in areas like advocacy, person-centered planning, positive behavior support, and health and has a real estate brokers course certification.Tailys_Resume -CSR Supervisor 9-2016
Tailys_Resume -CSR Supervisor 9-2016Taily Vazquez
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This document provides a summary of qualifications and work experience for Taily E. Vazquez. It outlines her areas of expertise including customer service, computer skills, and office experience. Her professional experience includes roles as a Customer Service Supervisor, Office Manager, and Receptionist/Office Assistant. She has over 10 years of experience in customer service, administrative, and office management roles.DianeHempe Resume 2017
- 1. Diane M. Hempe 208 Burlington Avenue Walkersville, MD 21793/diroop@yahoo.com/301-712-7863 Summary of Qualifications Excellent Customer Service skills, both verbal and written. Productive and efficient work habits without supervision. Meticulous and fast-learning. Undertakes complex assignments while delivering effective communication. Meets deadlines and delivers superior performance. Operates with a strong sense of urgency and thrives in a fast-paced environment. Employment History Legal & General America - Frederick, MD March 2012 – present Customer Service Group Term Coordinator • Converts Term policies to Universal Life policies • Responds to customer, including policy owners, insureds, and general agents, inquiries via e-mail and phone • Works directly with general agent case managers for conversion processes and top executive group term policies • Handles full policy life cycle • Conducts quality assurance reviews on processed tasks • Contributes to the improvement of the department by maintaining procedure guides • Schedules and coordinates training for new and current employees on daily processes to deliver a high level of customer service • Collaborates with senior management and IT Department for Group Term Project • Researches complex cases for appropriate resolution • Orders medical and motor vehicle reports for new Group Term applicants • Processes customer requests to maintain and update database and policies • Creates and maintains reports used for group term policies to monitor and track customer and policy information • Works with multiple departments, such as Finance, Licensing, Information Technology, etc., to discuss and resolve process and procedural issues Wells Fargo - Frederick, MD December 2008 – March 2012 Customer Service Representative III • Worked in Prime Interest Only Loss Mitigation • Handled Early Resolution program to help customers with financial needs • Evaluated eligibility requirements for borrowers under Independent Foreclosure Review • Used a variety of skills to meet customer needs
- 2. • Processed customer transactions through payment system • Performed extensive research to resolve complex customer issues • Assisted call volumes in CORE customer service • Assisted Hazard Insurance Processing Center to make outbound calls to borrowers regarding insurance issues • Contacted borrowers regarding completed internal procedure processes The Learning Bee - Frederick, MD August 2008 – December 2008 Teacher • Designed classroom to fit learning abilities and disabilities • Created own curriculum to match developmental levels • Planned activities to stimulate growth in language, social and motor skills • Scheduled and attended parent/teacher conferences • Incorporated Spanish and ASL into lesson plans and daily activities KinderCare - Frederick, MD November 2007 – August 2008 Teacher  Worked with a wide range of ages  Assigned as music teacher to toddler’s classroom  Responsible for overseeing children during fieldtrips  Created curriculum for children based on development and ability level  Received CPR and First Aid certification  Scheduled and attended parent/teacher conferences Lionel Henderson Call Center - Hyattsville, MD October 2005 – December 2005 FEMA On-Call Customer Service Representative  Processed telephone inquiries regarding the National Flood Insurance Program  Changed new and old customer accounts i.e. interest rates and payments  Answered phone calls in regards to property items damaged or lost in flood  Worked during peak time Citi-Mortgage - Frederick, MD July 2001 - November 2003 Modification Department  Changed rate and new payment amount to modified loans  Completed payment reversals as needed  Documented the system with new loan modification information  Updated the database with new applications and closings  Ordered credit reports and property values Payment Processing/Payoff Department  Processed mortgage payoffs  Completed misapplied payment reversals and closed assigned tasks  Processed checks through Proof Machine and prepared daily bank deposits  Opened incoming express mail and matched checks with documents for processing
- 3. Education University of Maryland - College Park College Park, MD August 2004 – May 2008 B.S. Elementary Education