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- 1. DOUGLAS MORALES-GAGNON Los Angeles, CA 90034 SUMMARY OF SKILLS  Operational knowledge of CCTV system (including PTZ, DVR, Victor)  Strong report writing and communication skills  Asset Protection Information System (APIS) incident writing experience RELATED WORK EXPERIENCE Nordstrom San Francisco, CA Loss Prevention Service Ambassador April 2015 – June 2016  Conduct sensor audits on merchandise and report to department managers and LP Agent  Compile sensor audit stats from ambassadors and send out a Sensor Audit Weekly Recap to appropriate personnel  Coach and inform sales associates about suspicious ORC groups and individuals conducting theft and/or fraud against the company and what actions to take when observed in our store via SAM’s  Open and close the store, arm and disarm the store to ensure the building and assets are secured  Write reports regarding losses and recoveries of merchandise (Shoplift Without Arrest’s)  Assist Loss Prevention Agents in the detention room during detainment of subjects  Greet customers and remove forgotten sensor tags (on behalf of cashier) upon activation of EAS  Call out customers that display suspicious shoplifting indicators  Provide customer service and a presence, per LP Agents request, to deter theft  Conduct Overnight Access Security Reviews; enter Alarm Breaks into APIS  Since hired, approximately 50 call outs have led to arrests (by an LP agent)  Train newly hired LP Service Ambassadors on shoplift indicators, log documentation, and best way to prevent theft and deter shoplifters through customer service  Perform random sensor audit checks (blitz) in different departments to ensure the merchandise is properly safeguarded; report to appropriate department managers the results of daily audit checks  Generate leads that pertain to internal investigations and escalate to appropriate channels; partner with investigator/agent to resolve internal investigations Rite Aid Los Angeles, CA Asset Protection Agent Aug 2012 – Apr 2015  Protect company and store assets by enforcing loss prevention policies and procedures  Inform and coach store associates on theft deterrence and to raise awareness of suspicious activity  Maintain the physical security of store by conducting daily audit to ensure that door seals, closed circuit television (CCTV), lighting and locks are functioning properly  Conduct Electronic Article Surveillance (EAS) and Bag check audits to prevent internal theft  Recover merchandise by identifying, observing, and apprehending shoplifters and partnering with law enforcement when necessary  Communicate with district to inform agents about Organized Retail Crime (ORC) activity and fraud  Represent the company to law enforcement and to court for prosecution of shoplifters  Responsible for promoting and monitoring shortage programs (e.g., Quantity Control Program) and safeguards (e.g., Product Protection Devices) to prevent internal and external theft  Highest civil demands, in terms of stats, within district for several consecutive months  One of two agents responsible for helping reduce assigned store’s shrink from $157,000 to $109,000 resulting in a decrease from 2.97% to 1.99%  Utilized verbal de-escalation tactics to subdue shoplifters in a hands-off environment  Received Asset Protection of the 4th Quarter; Awarded by Asset Protection District Manager EDUCATION
- 2. Bachelor of Science in Criminal Justice California State University, Los Angeles June 2012