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弍亰仂 从仍ム亠于 CRM-亠仆亟仂于 2011
亞仂亟舒, 仗亠仗亠从亳于 亳 仗亳仄亠仂于 亳
仗亳仄亠仆亳仄仂亳 仆舒 仂亠亠于亠仆仆仂仄 仆从亠
仂仗亠舒仂仂于 于磶亳
仆亟亠亶 仂于亞舒仆
从仂于仂亟亳亠仍 仆舒仗舒于仍亠仆亳
仗仗舒 从仂仄仗舒仆亳亶 Terrasoft

Telecoms Loyalty & Churn:
亟亠亢舒仆亳亠 从仍亳亠仆仂于 亳 仄舒从亠亳仆亞仂于舒 舒仆舒仍亳亳从舒.
Terrasoft Consulting
 亟亳 亳 仂仆舒仍亳仆亞
 仆亠亟亠仆亳亠 
 弍亠仆亳亠 仗仂仍亰仂于舒亠仍亠亶
弌亳舒亳 仆舒 亠仍亠从仂仄仄仆亳从舒亳仂仆仆仂仄 仆从亠 个

                               亳弍从仂, 从仂仂,
                               弍仍亳亰仂 从 从仍亳亠仆




  丕仆亳亳从舒亳,
   亳仆亠亞舒亳,
  从仂仆于亠亞亠仆亳
Customer Experience
亳舒仄亳亟舒 于仂于仍亠亠仆仆仂亳
弌仂亳舒仍仆亶 CRM
仆仂仄舒亳 仆亠于仂亰仄仂亢仆仂 从


                                                       丼亳舒ム 亳
                                                       亟亠仍舒ム
                                          仗舒ム 于
                                                       于于仂亟
                                          仂弍亢亟亠仆亳亠
                        仂仍仂ム, 束仍舒亶从舒ム損             亳 弍仂仍亠
                                                       70 %
            亠仗仂, 于亳,
            仂弍仆仂于仍亠仆亳亠 舒仂于

  仂 于 弍仍仂亞亠, facebook, 仆舒
  于仂亳 舒仆亳舒, 亰舒亞亰从舒
  仂仂亞舒亳亶 亳 于亳亟亠仂
弌仂亰亟舒仆亳亠 于仂亰仄仂亢仆仂亳 亟仍
       仗仂亟舒亢亳?
BPM 亠仆仂仍仂亞亳亳
仂亠仆亶 亳从仍
Customer Voice



舒亳仆从 从仍亳亠仆舒, 从仂仂亶 亳仍亳
仂仗舒于仍磳 仗亳仄仂 亳仍亳 仂-仂
从亳亳
Lead to Revenue Marketing
仂亳
 107023, 仂从于舒, . 弌亠仄亠仆仂于从舒, 40
+7 (495) 710-8695
info@terrasoft.ru

丕从舒亳仆舒
03037, 亳亠于, 舒仆仂亰于亠亰亟仆亶 仗-, 54
+38 (044) 496-2450
info@terrasoft.ua

UK
SUITE 351 10 GREAT RUSSELL STREET
LONDON, UK WC1B 3BQ
+ 44 (20) 3026-6074
info@tscrm.com

亠仗弍仍亳从舒 舒亰舒舒仆
050012, 仍仄舒, 仍. 仂仄舒仄亠亟仂于舒, 89
+7 (727) 266-20-21
 info@tscrm.com
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Dovgan 06.12.11