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Empathy in Design
Mathieu Turpault
Partner, Design
MATHIEU TURPAULT
Partner
Mathieu leans on more than two decades of product development
experience to help clients structure the best strategic path forward. Hes been
a featured TEDx presenter and has been published in many leading design
and innovation journals. His areas of focus include Innovation Strategy, Visual
Brand Language, and Technical Innovation.
Mathieu earned a Masters Degree in Industrial Design from cole Superieure
de Design Industrielle (Paris). Before relocating from Paris in 1996 to join
Bresslergroup, Mathieu worked with Cebe International, designing fashion
eyewear, and with the Brandt Division of El鍖 Corporation in the large
appliance and white goods markets.
Empathy In Design
Empathy In Design
Empathy In Design
What Is Design Empathy &
Where Does It Come From?
01
Empathy In Design
Carolien E. Postma 1, Elly Zwartkruis-Pelgrim 2, Elke Daemen 2, and Jia Du 2
1 Delft University of Technology, Delft, The Netherlands
2 Philips Research Europe, Eindhoven, The Netherlands
Empathy In Design
Empathy In Design
Empathy In Design
Empathy In Design
B&D Bathroom photo
Empathy In Design
Empathy In Design
We Go To Great Lengths.
02
Empathy In Design
Empathy In Design
Empathy In Design
VALIDATION / SUMMATIVE
USABILITY TESTING
CONTEXTUAL INQUIRY
ETHNOGRAPHIC RESEARCH
WORKFLOW MAPPING
DIARY STUDIES
FORMATIVE USABILITY STUDIES
1. Contextual inquiry
2. Co-Design
3. Rapid prototyping & testing early and
often
Why Do We Do It?
03
of new products miss their
sales and performance goals.
Between 25%and 45% of new
consumer goods eventually fail in the market
PDMA (Product Design & Marketing Association)
U.S. Department of Commerce
95%
 a group of 63 companies identified to be effective
users of design outperformed the FTSE 100 index over
the full period by 200%.
Design Council
While the S&P grew 75% from 2003 to 2013, our Design-
Centric Index grew an astonishing 299%
DMI
Why Empathy?
04
Empathy In Design
Empathy lets you walk a mile in
someone elses shoes.
Empathy In Design
Empathy In Design
Empathy turns preconceived
notions on their heads.
Empathy In Design
Empathy reveals opportunities for
better products.
Empathy In Design
Empathy keeps you from making
mistakes.
Empathic listening changes the
listener.
Empathy In Design
Empathy In Design
Empathy In Design
Emerging Techniques &
Tools
05
Empathy In Design
Introduction & background Kitchen & appliance tour Refrigerator & groceries
Oven overview Oven detail Meal preparation
Empathy In Design
Empathy In Design
Empathy In Design
Foster a Culture of Empathy in
Your Organization.
06
Although the latter is more difficult to budget and plan for, it arguably has the
biggest impact on new product development.
Listen to the people on the edges. The idiosyncrasies lead to the
biggest insights.
Its important to involve as many disciplines as is reasonable
in direct customer contact.
Methodically document your findings and share them.
Make people company-wide champions of user research.
B&D Bathroom photo
Thank you.
Visit us at bresslergroup.com
@bresslergroup

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Empathy In Design