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- 1. Jimmy Deronvil DeronvilJimmy@yahoo.com 21118 NW 39th Avenue 揃 Miami Gardens, FL 33055 Phone: (305) 301-6344 PROFESSIONAL SUMMARY Highly motivated, result driven business professional with seven years experience of developing, presenting and implementing value added recommendations for improvement. Strong analytical, technology, and communication skills, with a track record of achievements in customer service, management and project implementation. Strong leadership and team building skills with ability to coordinate cross-functional groups to accomplish objectives and meet critical deadlines in a fast-paced, high growth, dynamic environment. Committed to high ethical standards, consumer and employee focused. EDUCATION Bachelors Degree in Accounting - 2014 Flagler College, Tallahassee, Florida PROFESSIONAL EXPERIENCE Customer Service Manager - Walmart Stores, Inc. October 2015 Present Develop and implement procedures governing customer correspondence including handling customer complaints. Promote and maintain a positive work environment with high morale; maintain a neat, safe work environment. Ensure that customers' needs are addressed quickly and professionally. Optimize workflows/processes, tools, staff allocation, and technology to ensure efficient and cost effective day to day operations. Mentoring and training peers. Office Manager - H&R Block November 2014 March 2016 Responsible for the overall operation and results of retail tax office. Daily supervision and coaching of Tax Associates. Coordination of marketing events & activities. Customer Service Staff Publix Supermarkets January 2009 May 2015 Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges. Coordinate with the management on the initiatives that help improve customer service. Cross-trained to perform various duties throughout the departments. Implemented company strategies to support business objectives. SKILLS Proficient in multiple business applications including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and QuickBooks.