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Erlinda Felix
1032 E Turney Ave
Phoenix, Az 85014
602-327-1529
queensky52@yahoo.com
Education
Antelope Valley College Lancaster, Ca
Fall 2009 to Present
Associates in Arts: In progress
Foothills Adult School El Cajon, Ca
May 2005
Real Estate Exam
Foothills Adult School El Cajon, Ca
July 2002
General Education Diploma
Work Experience
Evitts Residence
Personal Assistant to Jason Evitts
August 2008 to November 2013
providing support to Evitts and family. Responsible for making travel arrangements/reservations, organizing
and managing appointments/family calendar, answering/returning calls, taking children to and from daily
activities. Personal shopping (purchasing gifts) running errands, managing mail and office, screen phone
calls and emails.
Homemaker
April 2006 to August 2008
Cleaning, cooking, running errands, appointments, dance lessons, taking family to and from school.
Teletech
Customer Service Representative
November 2005- April 2006
Discussed insurance benefits with current and potential customers. Maintained high customer service
standards to attract and maintain customers. Learned products, procedures, and best practices. Responded
to inquiry. Complaints, claims, billing and explained company procedures as needed.
Teletech
Disaster Assistance Representative
September 2005- November 2005
Completed FEMA registration for hurricane victims. Provide referral information for local shelters and
information for missing and exploited services.
FedEx Ground
Package Handler
July 2004- December 2004
Scanned and loaded packages accurately according to sort charts.
K-B Toys Store
Sales Associate/Cashier
November 2000– January 2002
ï‚· Provide a friendly environment, which included greeting and acknowledging every customer.
ï‚· Maintain solid product knowledge and all other aspects of customer service.
ï‚· Maintain an awareness of all promotions and advertisements.
ï‚· Assisted in floor moves, merchandising, display maintenance.
ï‚· Aid customers in locating merchandise.
ï‚· Communicate customer requests to management.
ï‚· Assist in completing price changes within the department.
ï‚· Assist in ringing up sales at registers and/or bagging merchandise.
ï‚· Any other tasks as assigned from time to time by any manager.
Skills
ï‚· Able to accurately and efficiently operate a cash register
ï‚· Excellent ability to response to enquiries through phone calls.
ï‚· Excellent verbal and written communication skills.
ï‚· Able to take and communicate telephone messages as necessary.
ï‚· Ability to work well under pressure and independently.
ï‚· Clerical and administrative skills

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Erlinda_FelixResume (3)

  • 1. Erlinda Felix 1032 E Turney Ave Phoenix, Az 85014 602-327-1529 queensky52@yahoo.com Education Antelope Valley College Lancaster, Ca Fall 2009 to Present Associates in Arts: In progress Foothills Adult School El Cajon, Ca May 2005 Real Estate Exam Foothills Adult School El Cajon, Ca July 2002 General Education Diploma Work Experience Evitts Residence Personal Assistant to Jason Evitts August 2008 to November 2013 providing support to Evitts and family. Responsible for making travel arrangements/reservations, organizing and managing appointments/family calendar, answering/returning calls, taking children to and from daily activities. Personal shopping (purchasing gifts) running errands, managing mail and office, screen phone calls and emails. Homemaker April 2006 to August 2008 Cleaning, cooking, running errands, appointments, dance lessons, taking family to and from school. Teletech Customer Service Representative November 2005- April 2006 Discussed insurance benefits with current and potential customers. Maintained high customer service standards to attract and maintain customers. Learned products, procedures, and best practices. Responded to inquiry. Complaints, claims, billing and explained company procedures as needed. Teletech Disaster Assistance Representative September 2005- November 2005 Completed FEMA registration for hurricane victims. Provide referral information for local shelters and information for missing and exploited services. FedEx Ground Package Handler July 2004- December 2004
  • 2. Scanned and loaded packages accurately according to sort charts. K-B Toys Store Sales Associate/Cashier November 2000– January 2002 ï‚· Provide a friendly environment, which included greeting and acknowledging every customer. ï‚· Maintain solid product knowledge and all other aspects of customer service. ï‚· Maintain an awareness of all promotions and advertisements. ï‚· Assisted in floor moves, merchandising, display maintenance. ï‚· Aid customers in locating merchandise. ï‚· Communicate customer requests to management. ï‚· Assist in completing price changes within the department. ï‚· Assist in ringing up sales at registers and/or bagging merchandise. ï‚· Any other tasks as assigned from time to time by any manager. Skills ï‚· Able to accurately and efficiently operate a cash register ï‚· Excellent ability to response to enquiries through phone calls. ï‚· Excellent verbal and written communication skills. ï‚· Able to take and communicate telephone messages as necessary. ï‚· Ability to work well under pressure and independently. ï‚· Clerical and administrative skills