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- 1. Kristen Kallas 8305 52nd Street Court West, Tacoma, WA 98467 Cell: 3602508295 Luckykallas21@gmail.com Professional Summary Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. Excellent communicator with 4 years in a demanding call center environment as a Customer Service Representative. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Skills Creative problem solver Exceptional communication skills MS Windows proficient Strong client relations Training development aptitude Proficient in cash management Strategic sales knowledge Multi-line phone talent Work History Customer service Representative, 10/2007 to 05/2009 Walt Cox 4812 Lacey Blvd SE Lacey WA 98503 10/2007 to 05/2009 nswered an average of calls per day by addressing customer inquiries, solving problems and providing new product information. Communicated with vendors regarding back order availability, future inventoryEarned management trust by serving as key holder, responsibly opening and closing store. and special orders. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal client竪le. Earned management trust by serving as key holder, responsibly opening and closing store. care giver , 05/2009 to 06/2010 Kokua 1226 Carpenter Rd SE Lacey, WA 98503 I would with the every day living for the disabled. I was assigned to help manage every day life, and fulfill what they need to have a normal life. caregiver , 06/2010 to 06/2011 Citizen Access Residential Resources 415 Harrison Ave NW Olympia, WA 98502 n the position I would help the client to achieve the best life as possible. I was working with special needs registrar offenders. The goal was to make the client live the normal life as possible.
- 2. caregiver, 10/2011 to 11/2012 Life Force 8413 Old Hwy 99 SE, Olympia, WA 98501 n the position I would help the client to achieve the best life as possible. I was working with special needs registrar offenders. The goal was to make the client live the normal life as possible. Customer service Representative, 01/2012 to 01/2014 Xerox Corporation 535 Commerce Pl Dr NE, Lacey, WA 98516 Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. 05/2009 to 06/2010 Provided an elevated customer experience to generate a loyal client竪le. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Sales , 01/2013 to 10/2015 Comcast 1323 34th ave E fife WA 98424 Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information. Successfully acquired an average of new customers per month, generating a growth in revenue. Provided an elevated customer experience to generate a loyal client竪le. Answered product questions with up- to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. customer service Representative, 10/2015 to 10/2016 Xerox Corporation 3600 S 344th St #210,Federal Way, WA 98001 Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. 05/2009 to 06/2010 Provided an elevated customer experience to generate a loyal client竪le. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Education High School Diploma: 2007 Northwest Christian High School - 4710 Park Center Ave NE, Lacey, WA 98516 Bachelor ofScience: Criminal Justice , Current Colorado Tech University - 435 N Chestnut St, Colorado Springs, CO80907