Facilitating Humans: the art of communication in a meeting-centered workplace

Jun 17, 20131 like732 views

This document summarizes key points about facilitating effective communication in meetings. It discusses how meetings are either invaluable for sharing information and making decisions or a waste of time. It outlines the importance of establishing control over the desired outcome, composing the right participants, facilitating discussion, and providing proper context. Specifically, it recommends controlling for outcomes, including key roles like devil's advocates and facilitators. It also suggests communicating through reframing, using whiteboards, and establishing expectations. The overall document provides guidance on optimizing meetings through preparation, composition of participants, and effective facilitation of discussion.

Facilitating
HumansThe Art of Communication in a meeting-Centered workplace
Caitlin potts
Ux practitioner
MI UPA
��June 11, 2013
��

Meetings are…
invaluable a waste of time
1 2 3 4 5 6 7 8 9 10

Information
architecture
explained
by
dan klyn
Poster for
IA summit 2013

What do we mean when we say what we say?
Dan Klyn
The Understanding Group

Facilitating Humans: the art of communication in a meeting-centered workplace

2 types of meetings
Information-Sharing decision-focused
1 2 3 4 5 6 7 8 9 10

Michael A. Roberto
D.B.A., Harvard Business School
Bryant University
The art of critical decision making
Author of Why Great Leaders Don’t Take Yes for an Answer and
Know What You Don’t Know: How Great Leaders Prevent Problems
Before They Happen
��

1. Control
2. Composition
3. Communication
4. Context
The 4 c’s of decision making

4 questions
1. What do I “know” already?
2. Are there any peripheral touch points?
3. What is the root question to be answered?
4. What are the potential problems?

4 important roles
1. The Devil’s Advocate
2. The Facilitator
3. The Decision Maker
4. The Expert

context
(establishing mood And expectations)

Edward tufte
Author of:
The Visual Display of Quantitative Information
Visual Explanations
Envisioning Information
Beautiful Evidence

Get
in
touch.
caitlin.potts@covenanteyes.com
@caitlinpotts
Email me
Tweet me

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Facilitating Humans: the art of communication in a meeting-centered workplace

1. Facilitating HumansThe Art of Communication in a meeting-Centered workplace Caitlin potts Ux practitioner MI UPA ��June 11, 2013 ��

2. How many hours do we spend?

3. Meetings are… invaluable a waste of time 1 2 3 4 5 6 7 8 9 10

4. Information architecture explained by dan klyn Poster for IA summit 2013

5. What do we mean when we say what we say? Dan Klyn The Understanding Group

6. What Do we Mean by “done”?

8. What is a taxonomy?

9. Ontology + taxonomy

10. 2 types of meetings Information-Sharing decision-focused 1 2 3 4 5 6 7 8 9 10

11. Michael A. Roberto D.B.A., Harvard Business School Bryant University The art of critical decision making Author of Why Great Leaders Don’t Take Yes for an Answer and Know What You Don’t Know: How Great Leaders Prevent Problems Before They Happen ��

12. 1. Control 2. Composition 3. Communication 4. Context The 4 c’s of decision making

13. Control (desired outcome)

14. 4 questions 1. What do I “know” already? 2. Are there any peripheral touch points? 3. What is the root question to be answered? 4. What are the potential problems?

15. Composition (who should be there?)

16. 4 important roles 1. The Devil’s Advocate 2. The Facilitator 3. The Decision Maker 4. The Expert

17. communication (facilitating discussion)

18. What types of people do you encounter?

19. reframing Did you mean…?

20. Whiteboard love

21. context (establishing mood And expectations)

22. Edward tufte Author of: The Visual Display of Quantitative Information Visual Explanations Envisioning Information Beautiful Evidence

23. be Prepared.

24. Get there early End 20% early

25. Leave them wanting more.

26. Thanks!