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Facilitating
HumansThe Art of Communication in a meeting-Centered workplace
Caitlin potts
Ux practitioner
MI UPA	
 油June 11, 2013	
 油
How many hours do we spend?
Meetings are
invaluable a waste of time
1 2 3 4 5 6 7 8 9 10
Information
architecture
explained
by
dan klyn
Poster for
IA summit 2013
What do we mean when we say what we say?
Dan Klyn
The Understanding Group
What
Do we
Mean by
done?
Facilitating Humans: the art of communication in a meeting-centered workplace
What is
a taxonomy?
Ontology + taxonomy
2 types of meetings
Information-Sharing decision-focused
1 2 3 4 5 6 7 8 9 10
Michael A. Roberto
D.B.A., Harvard Business School
Bryant University
The art of critical decision making
Author of Why Great Leaders Dont Take Yes for an Answer and
Know What You Dont Know: How Great Leaders Prevent Problems
Before They Happen	
 油
1. Control
2. Composition
3. Communication
4. Context
The 4 cs of decision making
Control
(desired outcome)
4 questions
1. What do I know already?
2. Are there any peripheral touch points?
3. What is the root question to be answered?
4. What are the potential problems?
Composition
(who should be there?)
4 important roles
1. The Devils Advocate
2. The Facilitator
3. The Decision Maker
4. The Expert
communication
(facilitating discussion)
What
types
of
people
do you
encounter?
reframing
Did you mean?
Whiteboard
love
context
(establishing mood And expectations)
Edward tufte
Author of:
The Visual Display of Quantitative Information
Visual Explanations
Envisioning Information
Beautiful Evidence
be
Prepared.
Get
there
early End
20%
early
Leave
them
wanting
more.
Thanks!
Questions?
??
?
?
?
?
?
?
?
?
?
?
?
Get
in
touch.
caitlin.potts@covenanteyes.com
@caitlinpotts
Email me
Tweet me
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Facilitating Humans: the art of communication in a meeting-centered workplace