際際滷

際際滷Share a Scribd company logo
FAKE
INFORMATION
&WORD-OF-
MOUTH
BEHAVIOR
GROUP 10
EXAMPLES OF FAKE
INFORMATION
A LOOK AT FB
IN THE CONTEXT OF MARKETING
CATEGORIES PRODUCT &MEDIUM
 PRODUCT
 MEDIUM
SURVEY
CONDUCTED
WHY IS SUCH INFORMATION SHARED?
 Quick Publicity (With the rise of Social Media, messages are spread in no cost)
 Criminal Intentions (To tap in gullible people to steal from them or instigate
violence)
 Anti Social Feelings (To generate chaos and confusion based on religious choices
or political opinions)
 Large number of people think it is genuine
 Messages are crafted in such a way that they sound authentic or they carry
connotations that make them believable
 Technology has now reached even rural parts of the world where there may or
may not enough literacy and awareness
WHY AND TO WHOM DO PEOPLE
SHARE SUCH INFORMATION?
 When the customers are convinced about the value proposition offered by the
product
 When the people do not question the credibility of the source and forward it
unknowingly
 If the message concerns physical hygiene, they want all their near and dear ones to
know recent example: Coronavirus
 If the message is related to finances, they dont want to waste time and take
speedy action recent example: Paytm
 They share it with people sharing the same interest or to people who they can
influence
AUTHENTICITY OF MISLEADING
INFORMATION
 DO CONSUMERS CHECK FOR AUTHENTICITY?
Unreal discounts. ...
Flimsy packaging. ...
Grammatical & spelling mistakes. ...
Fake websites. ...
Poor quality of products. ...
Omissions & mismatch. ...
Flawed fonts, logos. ...
No contact details.
 MOTIVE  ALTRUISM, OPINION LEADER, BLIND TRUST
EXPERIMENT CONDUCTED
 Sharing fake news about group mate Sundar getting married
 #gettinghitchedsoon
 Reach -110 people
 Responses- 56
FAKE INFORMATION & WORD-OF-MOUTH BEHAVIOR
REACTIONS
FAKE INFORMATION & WORD-OF-MOUTH BEHAVIOR
THANK YOU

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FAKE INFORMATION & WORD-OF-MOUTH BEHAVIOR

  • 4. IN THE CONTEXT OF MARKETING
  • 5. CATEGORIES PRODUCT &MEDIUM PRODUCT MEDIUM
  • 7. WHY IS SUCH INFORMATION SHARED? Quick Publicity (With the rise of Social Media, messages are spread in no cost) Criminal Intentions (To tap in gullible people to steal from them or instigate violence) Anti Social Feelings (To generate chaos and confusion based on religious choices or political opinions) Large number of people think it is genuine Messages are crafted in such a way that they sound authentic or they carry connotations that make them believable Technology has now reached even rural parts of the world where there may or may not enough literacy and awareness
  • 8. WHY AND TO WHOM DO PEOPLE SHARE SUCH INFORMATION? When the customers are convinced about the value proposition offered by the product When the people do not question the credibility of the source and forward it unknowingly If the message concerns physical hygiene, they want all their near and dear ones to know recent example: Coronavirus If the message is related to finances, they dont want to waste time and take speedy action recent example: Paytm They share it with people sharing the same interest or to people who they can influence
  • 9. AUTHENTICITY OF MISLEADING INFORMATION DO CONSUMERS CHECK FOR AUTHENTICITY? Unreal discounts. ... Flimsy packaging. ... Grammatical & spelling mistakes. ... Fake websites. ... Poor quality of products. ... Omissions & mismatch. ... Flawed fonts, logos. ... No contact details. MOTIVE ALTRUISM, OPINION LEADER, BLIND TRUST
  • 10. EXPERIMENT CONDUCTED Sharing fake news about group mate Sundar getting married #gettinghitchedsoon Reach -110 people Responses- 56